PC Sales Online Reviews 10,638

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unfortunately after reading review I…

Unfortunately after reading review I thought that is honest company. That was wrong. I’d paid for Windows 10 Pro and thought that I will get a normal legal software. Instead of that I got link to Microsoft download website to make a media creator by myself and illegal key. That’s I can do by myself without paying a penny to cheaters. After download Windows 10 and provide key my Windows download and got message from Microsoft that key is illegal and buy a new legal key. Shame for PC On Line. For a few bucks from a good company they turn to a scammers and fraud. Stay away don’t trust them.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Star

Star, the representative was the best in customer service I have ever experienced. Seriously get them a raise as soon as possible

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Star was so wonderful to communicate…

Star was so wonderful to communicate with. I needed help to install Office. Star went above expectations with her skills and mannerism. It was indeed a pleasure to get her on the phone. Hang on to this young lady. She's priceless. Thank you.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support on Chat

Excellent customer support on Chat. One of the best I've ever dealt with. They responded quickly and Sarah worked patiently with me. She was easy to understand and gave me alternative options when I was unable to execute some instructions.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought software for a family member…

Bought software for a family members computer and finally got there to install it. Something went wrong, or I did something wrong most likely and decided to use the chat feature on PC Sales Online. This is the second time I used it with great success the first time.
Got Alexander and I have to tell you...he was super! Walked me through everything I needed to do with a patience I was surprised with, even had to reboot and got him back within seconds! He solved the problem for us and all I can say, and I am normally skeptical of online software sales, but PC Sales Online...top notch, their prices are good, they stand behind what they sell and their tech support is second to none.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

NO customer support

I had a HD crash and accessed my account info from their own site. The agent said he couldn't find it and that was end of discussion. Crap customer service. I paid for the software and get no help. You decide if you want this kind of "help."

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Affordable and Safe PC Software

I have been using software from PCSalesOnline.com for over five years, and I have had excellent service and product experience every time. I have used office and windows software from PCSalesOnline for my personal computers, as well as for family members' computers. It is the safest and easiest way to keep my computers up to date, and if I ever need help with an install, PCSalesOnline Customer Service agents are absolutely professional and experienced. I recommend PCSalesOnline to my friends and family because they are the best. Give them a try.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

A few issues, but resolved very quickly by their support team

I had a few issues while installing my software, so I emailed the PC Sales Online support team. They were extremely friendly and helpful. As a result, I was able to get my software to load properly and also got it to activate with Microsoft. I would gladly work with them again on any future project.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Quick Support

I have used other Software Download Key Suppliers in the past with mixed results.

PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I did have a problem, the Technician at their (888) number was pleasant, and I was up in running within minutes.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Office 2021 conflict with Office 365

I purchased Office 2021 because I wanted a working copy of Publisher after MS retires the product next fall. The product key I received gave me an error, so I had to call to get Office activated. Sadly, it appears this update now deleted my MS Office 365 products. A few years ago, I had a computer with both Office products loaded. So far, I have not found a solution for having both 2021 and 365 on my laptop.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

I called with a couple questions…

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were terrific and answered all my questions. They were both friendly & knowledgeable. Best of all Windows 10 Pro installed flawlessly and was the smoothest of all upgrades.

20 October 2025
Unprompted review

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