PC Sales Online Reviews 

10,652
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(10,652)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought software for a family member…

Bought software for a family members computer and finally got there to install it. Something went wrong, or I did something wrong most likely and decided to use the chat feature on PC Sales Online. This is the second time I used it with great success the first time.
Got Alexander and I have to tell you...he was super! Walked me through everything I needed to do with a patience I was surprised with, even had to reboot and got him back within seconds! He solved the problem for us and all I can say, and I am normally skeptical of online software sales, but PC Sales Online...top notch, their prices are good, they stand behind what they sell and their tech support is second to none.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

NO customer support

I had a HD crash and accessed my account info from their own site. The agent said he couldn't find it and that was end of discussion. Crap customer service. I paid for the software and get no help. You decide if you want this kind of "help."

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Affordable and Safe PC Software

I have been using software from PCSalesOnline.com for over five years, and I have had excellent service and product experience every time. I have used office and windows software from PCSalesOnline for my personal computers, as well as for family members' computers. It is the safest and easiest way to keep my computers up to date, and if I ever need help with an install, PCSalesOnline Customer Service agents are absolutely professional and experienced. I recommend PCSalesOnline to my friends and family because they are the best. Give them a try.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

A few issues, but resolved very quickly by their support team

I had a few issues while installing my software, so I emailed the PC Sales Online support team. They were extremely friendly and helpful. As a result, I was able to get my software to load properly and also got it to activate with Microsoft. I would gladly work with them again on any future project.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Quick Support

I have used other Software Download Key Suppliers in the past with mixed results.

PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I did have a problem, the Technician at their (888) number was pleasant, and I was up in running within minutes.

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Office 2021 conflict with Office 365

I purchased Office 2021 because I wanted a working copy of Publisher after MS retires the product next fall. The product key I received gave me an error, so I had to call to get Office activated. Sadly, it appears this update now deleted my MS Office 365 products. A few years ago, I had a computer with both Office products loaded. So far, I have not found a solution for having both 2021 and 365 on my laptop.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

I called with a couple questions…

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were terrific and answered all my questions. They were both friendly & knowledgeable. Best of all Windows 10 Pro installed flawlessly and was the smoothest of all upgrades.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Lee was awesome and really helped me

Lee was awesome and really helped me. It was nice to see that customer service still exists. He not only gave me a great price on the software I needed, he was very patient and stayed on chat until I had it fully installed and even was able to help activate it remotely when my pc wasn't recognizing it. It was also great that they had a one time download, something that subscription services don't do these days while they rip off the consumer with high monthly rates. I long for the days of getting a cd install disc but this was the next best thing. I'd highly recommend PC Sales Online and Lee. Tell him I thought he was great.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

My Name is Manuel

My Name is Manuel, i just completed the installation for my window11 key, after following the steps my key was activated. so i am very pleased. i give 5 stars.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

I’ve already contacted to PC Sales Online a year ago and was impressed with how fast and effective its Support Team works. Thanks for your help!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

They Stepped Up To The Plate For Me

My G-d, what a nightmare computer programs are for me! I lost 6 out of 9 terminals in a lightning strike last June and have spent all these weeks trying to get back up, and MS VISIO was my main bugaboo. Microsoft failed me completely and refunded my subscription. 365 just does not work with legacy engineering drawings. Then, I selected PCSALESONLINE. My own bank tried to peel me away from the deal, saying they (the bank) received numerous fraud complaints! I called PCSALES and a receptionist and I screamed at one another. I called the bank and screamed with them. Then I called PCSALES back and they ran the deal and the bank behaved. Installed the program. Reinstalled for 64bit. Went through the MS Authenticator grinder and of course it failed. Called PCSALES again, and they stepped up to the plate for me. They walked me through the install. The next day I pushed a wrong key and VISIO ran behind some bushes and hid. Called PCSALES again, and they walked me through, but this time using a remote conn. Have to give PCSALESONLINE.COM Six stars for all the help and all the patience. Wow. What a great outfit.

5 October 2025
Unprompted review

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