PC Sales Online Reviews 

10,651
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and effective support from... See more

Product

Consumers find product experiences to be mixed regarding software licenses and activation. While many... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, knowledgeable, and... See more

Service

Users describe positive interactions with service, highlighting great support and efficient problem... See more

Response time

Clients share positive opinions on response time, noting that support answers questions quickly and resolves... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(10,651)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

I thought I activated my new 2021…

I thought I activated my new 2021 Office when I got a new computer but when I went to use Word it said it needed to be activated and the key I gave it was already used. So, I used PC Sales Online chat function and had it activated within minutes. This is the second time I have bought from them and I know I needed help the first time too. They are very professional, friendly and have good prices. Thank you very much!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience with online purchases

I found ease of making purchases online at PC Sales Online. I was able to find the software I needed with friendly web pages and at very reasonable prices. I would highly recommend making your software purchases at pcsalesonline.com.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Tech Support

Dan was very patient and walked me step by step to successfully updating my softare license. I have never experience such excellence in tech support and will be purchasing all my future software from PC Sales.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen

Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen

I upgraded hardware on my computer and Microsoft invalidated my Windows 10 licence as a result. I went in circles with Microsoft's so-called on-line help for five days and got absolutely nowhere. They kept telling me to go buy another copy of Windows. Plus, it was IMPOSSIBLE to find a chat window where I could talk with a live person. At one point I managed to get into a help chat (I have no idea how) and the person checked some things on my computer and then restarted it. After the computer restarted, I was never able to get back into a Microsoft chat window again, despite trying for four days. I just kept being sent around and around in loops to useless web pages that did nothing more than send me to other useless web pages before telling me that I needed to buy another copy of Windows.

I finally gave up and bought Windows 11 from PC Sales Online and installed it. Then THAT wouldn't activate because it said that the licence had been used previously. I tried again with Microsoft for an hour and just went round and round in the same useless circles I'd been going in for a week. I then went back to the PC Sales Online website and found a support chat window. I opened the chat and talked with Kathleen. Within ten minutes she had walked me through a phone activation which has successfully activated Windows 11 for me.

I've been working in IT since 1972. I have worked in IT support for large installations and have worked on IT help desks. I've been using Windows since version 3.1, so I have considerable experience in IT and with Windows. This is the most ridiculous and horrible IT support experience I have ever had in my life. Microsoft has completely lost the plot.

Thanks so much to PC Sales Online for their wonderful help and for Kathleen's quick assistance. This is the kind of support I would have expected from Microsoft, but it sure isn't what I got. After about five full days of going around in circles with Microsoft and not even being able to contact anyone live who could help me, Kathleen was able to sort everything out quickly and efficiently. I'm grateful to her for preserving what little was left of my sanity after my encounter with Microsoft.

16 February 2025
Unprompted review
Rated 3 out of 5 stars

I bought Microsoft Office 2021

I bought Microsoft Office 2021 download and product key. When I attempted to activate, Microsoft sent me a message that it could not be activated with that key, as it had been used too many times!!! RED FLAG.
Microsoft did give me a workaround by typing in about 50+ characters twice into a specific form so I finally got it activated after another 45 minutes of hassle.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

The activation keys worked for my…

The activation keys worked for my Office 2021 license. When I switched to a new laptop, I reached out to the support and they were generous enough to hand out a new activation key as I hadn't used the previous license due to laptop issues.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

TOP Notch Service from Garry

Garry was extremely patient while navigating through roadblocks in downloading my purchase. My laptop went in for repair and when I got it back this download was no longer on it. He was able to find my previous purchase and assist me until it was all downloaded and working. Thank you!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Solved my issue online Quickly!

I had purchased the Product Keys for Microsoft office last April and activated it on my new laptop. Used the Office suite for a while but then didn't use the laptop for a time. When I got back to it, Excel and Word would not work as it was "inactivated" for some reason. Chatted online with support and they were able to resolve in 5 minutes. Great service!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Got a copy of Office 21 Home/Student…

Got a copy of Office 21 Home/Student for my daughter, was an easy process on site, and when I hit an activation error. The online support chat fixed the issue quickly and got it sorted. Have picked up a few things here, and will continue to do so. Highly recommend if looking for a discounted software solution this is your spot!

30 January 2025
Unprompted review

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