PC Sales Online Reviews 

10,651
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the responsive, friendly, and exceptionally helpful support staff who quickly resolve activation and installation issues through convenient online chat. Many people note that the technical team is extremely knowledgeable and patient, carefully guiding buyers step-by-step through various setup hurdles to ensure everything works smoothly. However, some customers also noted issues with product activation errors or invalid keys not working properly right after download. Some reviewers were not happy with strict license restrictions preventing software transfers or occasional difficulties experienced when seeking further assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the fast, professional, and... See more

Product

Consumers find product experiences to be mixed, as some reviewers praised the great prices, seamless... See more

Staff

Customers consistently note positive experiences with staff, frequently praising certain representatives for... See more

Service

Customers expressed great satisfaction with the service, highlighting fast and efficient support for software... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, highlighting that any questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,651)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Office was not authorized and they fixed it

I moved my SSD to new computer and office was not authorized. I bougt a low cost keyy to get it fixed and I was stumped so I reach out to the email for support and got a response that solved my problem within a few minites. I have used PC Sales several time and I am always pleased

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Overall a bad experience due to the…

Overall a bad experience due to the fact that product sold is invalid for activation and the seller is refusing to refund the purchase after multiple email attempts pushing the customer towards Microsoft product phone activation without disclosing the terms at the moment of purchase.

15 April 2025
Unprompted review
PC Sales Online logo

Reply from PC Sales Online

Thank you for reaching out and for sharing your feedback. We are truly sorry to hear about your negative experience with the product activation.
We stand by our 100% activation guarantee on all products we sell. Our team is committed to ensuring every key activates successfully, and we will gladly assist you with the activation process.
Regarding your refund request: after checking our system, we have no record of any refund request submitted from your account or order. If you have already sent one, please provide the order number, transaction details, or a copy of your previous emails so we can investigate this immediately and resolve it for you.
In the meantime, to help activate your product:

Please reply with your order number and any error message you are receiving during activation.
We can guide you through the steps or escalate it directly with Microsoft if needed.

We value your business and want to turn this around into a positive experience. Please respond with the requested details, and we will prioritize your case right away.

Rated 5 out of 5 stars

Thank you Garry!

I had the same issue with my product key being used too many times (Microsoft Office Professional Plus 2016). I used the chat and talked to a real person. Garry helped me get my Office activated. I just sent Garry one screen shot and in an instant he got the job done. Great chatting with a live agent. Thank you Garry for the great customer service.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Hello. I spent an hour just about on the upgrading to windows 10 home with agent Dan,as we chatted and he told me about the process. He was very helpful and activated my Windows for me. Fantastic! Thank you Dan. Great help!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and dedicated support team

I have purchased MS office licenses multiple times. The support team is very helpfull and goes to any extent to help in the activation process

I'll continue to buy from them and I also recommend it to others looking for genuine licenses and professional support specially in UAE and other GCC countries

9 March 2025
Unprompted review
Rated 5 out of 5 stars

Stellar Service

This is the second time I have purchased a product from these guys, and both times their customer service has been outstanding! Both representatives were good natured, very helpful, and made quick work of the issues I had! I will definitely be using them again and recommending them to everyone!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Recent purchase of Microsoft Office

I had an issue with recent purchase of Office. I called PC sale and describe my problem and they were immediately on it and problem resolved within two working days, I am very satisfied outcome as this wasn't your issue.

24 February 2025
Unprompted review

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