PC Specialist Ltd Reviews 

2,171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Shop

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,171)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a custom PC from…

I recently purchased a custom PC from PC Specialist and overall I’m very happy with the experience. The ordering process was straightforward, with plenty of configuration options that made it easy to build exactly what I wanted without feeling overwhelmed.

Delivery was on time and the packaging was solid, so everything arrived in perfect condition. The PC itself looks great, feels premium, and most importantly performs exactly as expected. Setup was smooth and everything worked right out of the box, which is always a big plus.

Customer communication throughout the process was clear and professional, and I appreciated the updates at each stage of the build.

Overall, a reliable service and a high-quality product. I’d definitely recommend PC Specialist to anyone looking for a custom-built system.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Just an awesome customer service…

Just an awesome customer service experience from beginning to end, despite the multiple changes I made to my order !. Communication 11/10, technical support 10/10, really friendly and helpful staff 10/10 and speed of build and delivery 11/10. First class !.
Why cant all companies meet this Gold standard!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend PC Specialist

Highly recommend PC Specialist. Had a few queries initially via email and response time was excellent. Custom build component selection was easy. Being able to pay in monthly installments with Humm was very useful to help break the cost up into manageable chunks. Was able to see the progress of the build as it happened......whole process only took a couple of days before it was shipped. Arrived very quickly and was excellently packed and packaged to protect from potential damage in transit. Easy to setup when I powered it up and not full of bloatware like other newly purchased PCs.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Elimina Series: 17.3 review

I am currently writing this review with the laptop. I went for the gaming laptop, I stuck with the normal spec and just added thermal paste. For the price I paid I could not ask for anything more. I purchased the Elimina Series 17, the laptop starts up well responds well, and plays my games well. I am a long term World of Warcraft player, and for this it really suits my needs. The only issue I could complain about if I really wanted something to complain about would be the sound is a little lower than I would like.

The delivery was within 3 days of purchase, you could see on their website every stage that the laptop passed through. I would definitely use this company again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience with PC Specialist.

I was genuinely impressed by how well I was kept informed at every stage of the order and build process. The timeline was followed exactly as outlined, and I even received photos of the system during assembly, which was a great touch.
Pre-sales communication was excellent – clear, responsive and very helpful.
The workstation arrived quickly, was very well packaged, and everything was assembled perfectly.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely reliable—this company has…

Absolutely reliable—this company has never disappointed. Exceptional service combined with a great community makes them stand out. I've passed on their name to friends and relatives, and every one of them has thanked me since.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

The PC I ordered is great

The PC I ordered is great, reasonably priced and I had no issues setting up. The only issue I had was an unplugged case fan, so I’d say pretty flawless. Thanks guys.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once it's been built. Prompt delivery and the pc runs fantastic. For me to build myself would only have been like 200/300 quid less. Well worth the money getting it built and having peace of mind let alone a 3 year warranty when your not 100% up to speed with building yourself. Highly recommend.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service (I had an issue with a PC we got and the person on tech support was very helpful in getting the issue resolved quickly)

30 January 2026
Unprompted review

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