PC Specialist Ltd Reviews 

2,171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Shop

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,171)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with my PC

Really happy with my PC! The build customisation was really fun to fiddle around with, and once I ordered the team kept me in the loop with updates and pictures of the build. Super service and quality, will definitely buy my next PC here.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great addition to the purchase allowing customers to get a better product by spreading the costs. I will never shop anywhere else again, 100% satisfied with my purchase. Pc specialists were very helpful in offering further advice on other question I asked. Cannot find any faults. Very happy customer here.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience – fast, smooth and fully professional service

I am very satisfied with my purchase and with the entire ordering process from start to finish.

The configurator was clear and easy to use, allowing me to choose exactly the components I wanted without any confusion. The ordering process itself went smoothly, and I was kept well informed at every stage.

What impressed me the most was how quickly everything was completed. The computer was built and delivered faster than expected, perfectly assembled, and ready to use straight out of the box. There were no issues, no delays, and no unexpected problems along the way.

Overall, the experience was professional, efficient, and stress-free. I can confidently recommend this company to anyone looking for a custom-built PC and reliable service. I would definitely purchase from them again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

A few things

A few things
1. the website was really easy to use, if I mess up it would tell me.
2. they emailed me each step of the way and kept me updated
3, fastly build and delevered
4. im not good with computers but found it really easy to set up.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and prompt - with great results!

From the configurator to delivery, PC Specialists have proven their professionalism even wih the ever-changing situation in the PC component market.

When you use the configurator, it will prevent you from misconfiguring any part of the PC (from the amount of fans, to graphics card length), it offers the flexibility of choice for your cooling solution. And if things are not clear, I have found the customer service staff always responsive to clear any doubts.

The cable management within the PC was bespoke, and the machine had arrived well packed, well padded, and well sealed. I was surprised at the speed of the testing: I had expected it to be in testing and burn-in for more than 24h, but I have also learned to trust their process. The PC arrived with the UEFI all up to date, which means that the PC would suffer none of the problems with the SoC that had plagued AM5 last year.

Of course, the biggest perk with a service like theirs is the warranty, which is well worth the money for the peace of mind. No chasing after different warranties for different components, all in one place.

A definite recommendation, and I will definiely keep them in mind for any more custom solutions.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and very transparent…

Well organized and very transparent process.can track assembly, testing, dispatching process.. delivery time frame as stated
Support team response time acceptable
Well done and 100% recommended

Thank you

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Specialist is the perfect title!

Specialist is asbolutely the name I'd dub this company. Product arrived with great packaging and earlier that expected.
The team have done an amazing job with wiring, and really appreciate the box of extra cabling / zip ties for future use.
Everything worked out of the box, reinstalled W11 Pro version and enjoying high performance gaming.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Really Impressed

The customisation and design process was excellent. The compatibility check function really eased my mind when I was picking components. The build and delivery times were excellent. A really positive experience all in.

16 January 2026
Unprompted review
Rated 2 out of 5 stars

My recent order did not include an…

My recent order did not include an integrated webcam as ordered...

Michael Kenny
353872569088

15 January 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review.

We are sorry to hear you are having some trouble with the supplied product. Please be assured that we will be reaching back out to you directly, and we will support you further with this.

Kind regards,
PCSpecialist

****EDIT****
Hello,

Thank you for your patience.

We understand that a member of our support team has since been in touch, and you have now been able to locate the webcam.

Should you require any further assistance, we remaining ready to support.

kind regards,
PCSpecialist

Rated 4 out of 5 stars

Disappointed with service initially but redeemed in the end.

I was very happy with the initial purchase of my PC and with the technical help I had with an issue but it all went wrong when it turned out the supplied monitor was faulty. They initially tried to evade their legal obligations under the Consumer Rights Act but eventually conceded the issue so the situation was resolved to my satisfaction. In the end Jonathan dealt with with the issue in a very professional manner.
I do think this was an unfortunate glitch, and that the majority of customers would have no cause for complaint.
I have revised my rating from 2 to 4 stars - it would have been 5 if they had dealt with this better right from the start.

21 January 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to leave a review.

We’re sorry to read about the experience you’ve described, particularly the issues encountered with the monitor and the frustration around the collection process. This is not the level of service we aim to provide when something does go wrong.

Be rest assured that we will be reviewing this further and reaching back out to you directly.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Great PC and post-sell service!

Great PC and post-sell service!
I appreciated the attention to detail, such as sending me a 360 pic of the PC as soon as it was built, and keeping me posted throughout the process.
This is the second PC I purchase from you and can't recommend y'all enough. Thank you so much!

23 December 2025
Unprompted review
Rated 4 out of 5 stars

Purchased a PC from them before

Purchased a PC from them before. That was excellent then and it is still a good PC. My new PC is extremely well built. I opted for a pre-built PC. It was very well put together, extremely tidy cabling, arrived well packaged. The only negative is their chosen courier in Ireland dropped the PC off at my front door and left. I was home at the time but they didnt ring the door bell and left an expensive PC outside and I live on a main road (I reviewed my camera footage). It was 3 hours before I noticed it was outside. It was supposed to be a signature required delivery. Other than that I will use them again.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Better than expected service

Better than expected service. Great selection tool, that warns you in as much as possible what is not compatible with eachother. Via email, informed solid advice. Highly recommended. Also pricing is good and fair.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

PCSPECIALIST.IE review

Brilliant pc part selection and they show build also which is very cool definitely will continue with this company when time comes to upgrade

23 December 2025
Unprompted review

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