The agent I spoke with was courteous, helpful & acted in a professional manner. Today's chat was about an incorrect charge made to my account of $29 on Apr 8. I cancelled my subscription after I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only used PDFAid once for a quick task. The service worked, but I was not aware that it would automatically subscribe and charge me $39. The process was not very clear to me, which led to an un... See more
Company replied
Great experience! I didn't realize a subscription had been activated and was charged for one month. However, I reached out to the PDFaid support team, and within minutes, they processed a full refund... See more
Company replied
PDFAid fits very well into a remote workflow where everything needs to happen online. Documents can be prepared signed and shared without delays or extra steps. This makes collaboration much easier.
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
4.2
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am writing to raise a complaint…
I am writing to raise a complaint regarding a recent subscription charge. I only used the service once and did not intend to continue, but I was charged a few days ago after forgetting to cancel my subscription.
Given that my usage was extremely limited, I find the charge unreasonable. I kindly request that you consider providing at least a partial refund (such as half or a quarter of the amount charged) as a gesture of goodwill.
I would also appreciate confirmation that my subscription has been cancelled to prevent any further charges.
Thank you for your attention to this matter, and I look forward to your response.
26 April 2026
Unprompted review
Reply from PDFAid
Hello,
We understand your concern regarding the recent renewal charge after limited use of the service. This is not a typical situation for us.
We have contacted you through private message to review your account details and assist you further. Please check your messages when you have a moment.
Best regards,
David, PDFAid Billing Support
billing@pdfaid.com +44 808 501 2541
Reply from PDFAid
Hello, Elias!
We appreciate you sharing your experience. It’s great to know that the assistance was prompt and helped resolve your request without delay.
Best regards,
PDFAid Support
support@pdfaid.com
Reply from PDFAid
Hello Sajjad,
Thank you for your feedback! Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 (888) 857-5569
I hope your problem is solved
I explained my situation and the attendant was very solicit and helped me through it.
23 April 2026
Unprompted review
Reply from PDFAid
Hello! Thank you for your message. We appreciate your kind sentiment and are glad you took the time to share it. We're always here if you need any assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
I appreciate your attention
I appreciate your attention, understanding, and kindness.
24 April 2026
Unprompted review
Reply from PDFAid
Hello!
Thank you for your kind words. We're glad to hear that you felt supported and understood by our team. We're always here if you need any assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
Very pleasurable!
I am so glad that the assistant helped me with my problem .
24 April 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re happy to hear that our assistant was able to help you and resolve your issue.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
Reply from PDFAid
Hello, Cobi!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Great support service
24 April 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to hear that you had a positive experience with our support service.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
all perfect
24 April 2026
Unprompted review
Reply from PDFAid
Hello, Sergio!
We're grateful for your kind words! It's wonderful to hear that you had such a positive experience with our service. If there's anything else we can assist you with, please let us know.
Best regards,
PDFAid Support Team!
Great customer service
The agent was very helpful and took no time to complete the request I wanted.
24 April 2026
Unprompted review
Reply from PDFAid
Hello!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best regards,
PDFAid Support Team!
They quickly resolved my problem and…
They quickly resolved my problem and processed my claim promptly.
24 April 2026
Unprompted review
Reply from PDFAid
Hello, Diego!
We're pleased to hear that this issue is no longer a concern for you! It's always a relief when things improve. If there's anything else you need assistance with or if you have any other positive updates, please let us know.
Best regards,
PDFAid Support Team!
Fast help with refund.
24 April 2026
Unprompted review
Reply from PDFAid
Hello, Luboš!
We appreciate you sharing your experience. It’s great to know that the assistance was prompt and helped resolve your request without delay.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Very effective at solving the problem.
23 April 2026
Unprompted review
Reply from PDFAid
Hello, Ernesto!
We're pleased to hear that this issue is no longer a concern for you! It's always a relief when things improve. If there's anything else you need assistance with or if you have any other positive updates, please let us know.
Best regards,
PDFAid Support Team!
Thanks to the staff member for being so…
Thanks to the staff member for being so responsive, patient, and helpful! All the best to him!
23 April 2026
Unprompted review
Reply from PDFAid
Hello Виталий,
Thank you for your kind and heartfelt message! We are truly glad to hear that our staff member was responsive, patient, and helpful, and we will be sure to share your warm wishes with them.
We deeply appreciate you taking the time to acknowledge their support. If you ever need assistance again, we’ll be here with the same dedication and care.
Best,
James, PDFAid Support
support@pdfaid.com or +44 808 501 2541
Great communication
Great communication. Did not get issue resolved however
23 April 2026
Unprompted review
Reply from PDFAid
Hello TheTaranTube,
Thank you for your honest feedback. We are glad to hear that you appreciated the great communication, even though we were not able to resolve the issue this time.
We would like to help further. Please contact us directly so we can revisit your case and work toward a proper resolution.
Best,
David, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Great customer service.
23 April 2026
Unprompted review
Reply from PDFAid
Hello, Mark!
Thank you for your feedback. We're glad to hear that you had a positive experience with our support team. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
The Agent was very attentive and helped…
The Agent was very attentive and helped me quickly.
23 April 2026
Unprompted review
Reply from PDFAid
Hello, Jonathan Rodríguez
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best,
PDFAid Support Team
The service regarding cancellation is…
The service regarding cancellation is great, you get assisted by someone really quickly.
23 April 2026
Unprompted review
Reply from PDFAid
Hello Maud Witte,
We're pleased to hear that this issue is no longer a concern for you! It's always a relief when things improve. If there's anything else you need assistance with or if you have any other positive updates, please let us know.
Best regards,
Sophie, PDFAid Support
support@pdfaid.com or +44 808 501 3713
Reply from PDFAid
Hello, Uchujju!
Thank you for your kind words. We’re glad to hear that the support you received felt thoughtful and helpful.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
No installation needed
I like that everything runs in the browser. No installs, no updates, just open and go.
4 April 2026
Unprompted review
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that the browser-based setup makes things simple and convenient for you. We're always here if you need any assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
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