Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(464)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kes made everything clear and…

Kes made everything clear and understanding, very polite and helpful. Thankyou
Marie

20 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Caravan insurance

Great price and fantastic service Kes was brilliant friendly and helpful

18 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Quick & straight forward

Quick & straight forward. Even though I was happy with the quote, Kes still looked if he could go cheaper..

17 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very helpful and knowledgeable customer…

Very helpful and knowledgeable customer service agent (Kes Johnson) who answered every question I had. Fast and good price.

10 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Agent was very helpful and friendly he…

Agent was very helpful and friendly he provided everything i needed he wasn't pushy,I would recommend you without hesitation Thank you

22 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Building Insurance

No nonsense sales from Kes with expertise and ease of information. Good price and my requirements were listened too and put in place. Kes was very easy to speak too and professional.

20 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

many thanks to tony jones …

many thanks to tony jones for the polite and helpful
way he helped with my caravan insurance saving me
35 pounds good result allround

7 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Quick, easy and good price

The contact was easy, quick and I felt Kes was trying to find me the best price. He was clear and concise and I understood all questions

8 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

It was quite an effort to arrange…

It was quite an effort to arrange caravan insurance, but the people were very friendly and patient. particularly Kes.

6 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very competitive

Spoke to kes regarding insurance gave him the opportunity to give me a quote, which beat my present quote
Very friendly. And knowledgeable

5 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kes was fantastic with providing an…

Kes was fantastic with providing an excellent quote for my landlords insurance, he was very friendly, explained things clearly and was able to save me over £100 on my renewal on a like for like cover compared to my current broker who was unable to come anywhere close to the price Kes gave me. No pressure sales, just a person passionate about their work and doing his best to save me money. I would strongly recommend Peacock Insurance Services and will be going back to them for my other properties insurance. I only wish I’d discovered them sooner.

31 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Insurance

Very good service and very helpful

17 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Very quick

Very quick, explain everything in detail, excellent company.

11 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Brilliant job

They did a brilliant job sorted with in an hour not like the cowboys at Nash Warren keep up the good work 5 star 💖

10 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Brilliant company on the sales front (can't comment on claims as yet)

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient.
She saved me well over £250 on my current provider's best quote and even took the time to reduce the quote her company had sent me by a further £50 whilst increasing my cover and adding other features (public liability etc.)
Cannot praise this employee highly enough - I'll certainly be in touch next year for another quote and hope to have the pleasure of speaking to Leah again.

9 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Usman you legend

Usman you legend. Has always helped me with my policy. Quick to sort issues out.

10 November 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very professional and competitive pricing

Well timed reminder of policy renewal date, quote very competitive and saved the hassle of trawling through lots of comparison sites.
Phone contact very professional and easy to understand, UK customer service agent.

5 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look