Peacockinsurance Reviews 451

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, often highlighting specific individuals for their exceptional service. Many people found the service to be excellent, with a smooth and stress-free process, and appreciated the clear explanations and understanding approach. Reviewers were particularly pleased with the competitive pricing, noting significant savings compared to other providers, and the overall positive user experience. However, some customers were dissatisfied with the customer service, describing it as rude, unhelpful, and dismissive. A few other people also felt that the service was inadequate, leading to significant issues and additional costs, and expressed concerns about the company's handling of claims and communication with third parties.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

Price

Reviewers mention positive feedback about price, with many customers highlighting competitive quotes and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied

Rated 5 out of 5 stars

Tony gave me two very competitive quotes for landlord insurance with no fuss. I decided to go ahead with both saving a considerable amount over the renewal prices I had been quoted by my existing insu... See more

Company replied

Rated 5 out of 5 stars

Kes was very helpful , he followed up on the calls and gave me advise about the insurance form prior to quote being prepared also showed great flexibility as I had lot going on during my move time and... See more

Company replied


Company details

  1. Insurance agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful had time to go through any…

Very helpful had time to go through any questions thoroughly all in all A good experience.

22 April 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Not used Peacock insurance before..good experience

Not used Peacock insurance before

But they were most competitive for my landlords Insurance quote

Got to speak to someone promptly

Dealt with Leah who was courteous, efficient and professional
A very smooth transaction

3 March 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kes was very helpful

Kes was very helpful , he followed up on the calls and gave me advise about the insurance form prior to quote being prepared also showed great flexibility as I had lot going on during my move time and needed to have someone who can understand and willing to call back if necessary . Really pleased with policy I had through peacock broker

3 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Public Liability insurance…

Took out new Public Liability insurance with Peacock. Evan Clarke made the process easy and ensured policy met our requirements.

26 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Easy communication

Easy communication. Very professional and knowledgeable and good competitive price for insurance. A pleasure to deal with thank you Kes. Will recommend to family and friends without hesitation.

27 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

I had a great experience with Kes

I had a great experience with Kes, the representative who helped me with my insurance quote. Kes was extremely patient, professional, and knowledgeable throughout the entire process. He took the time to clearly explain all my options, answered all my questions, and made sure I understood everything before making a decision.

What really stood out was how helpful and responsive they were — I never felt rushed or pressured. The whole experience was smooth, straightforward, and stress-free.

I truly appreciate the excellent customer service and would highly recommend them to anyone looking for insurance assistance!

25 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

The process went very smoothly

The process went very smoothly. Kes was very helpful throughout making sure all details were correct.

19 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kes made everything clear and…

Kes made everything clear and understanding, very polite and helpful. Thankyou
Marie

20 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Caravan insurance

Great price and fantastic service Kes was brilliant friendly and helpful

18 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Quick & straight forward

Quick & straight forward. Even though I was happy with the quote, Kes still looked if he could go cheaper..

17 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very helpful and knowledgeable customer…

Very helpful and knowledgeable customer service agent (Kes Johnson) who answered every question I had. Fast and good price.

10 February 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Agent was very helpful and friendly he…

Agent was very helpful and friendly he provided everything i needed he wasn't pushy,I would recommend you without hesitation Thank you

22 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Building Insurance

No nonsense sales from Kes with expertise and ease of information. Good price and my requirements were listened too and put in place. Kes was very easy to speak too and professional.

20 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

many thanks to tony jones …

many thanks to tony jones for the polite and helpful
way he helped with my caravan insurance saving me
35 pounds good result allround

7 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Quick, easy and good price

The contact was easy, quick and I felt Kes was trying to find me the best price. He was clear and concise and I understood all questions

8 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

It was quite an effort to arrange…

It was quite an effort to arrange caravan insurance, but the people were very friendly and patient. particularly Kes.

6 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very competitive

Spoke to kes regarding insurance gave him the opportunity to give me a quote, which beat my present quote
Very friendly. And knowledgeable

5 January 2026
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kes was fantastic with providing an…

Kes was fantastic with providing an excellent quote for my landlords insurance, he was very friendly, explained things clearly and was able to save me over £100 on my renewal on a like for like cover compared to my current broker who was unable to come anywhere close to the price Kes gave me. No pressure sales, just a person passionate about their work and doing his best to save me money. I would strongly recommend Peacock Insurance Services and will be going back to them for my other properties insurance. I only wish I’d discovered them sooner.

31 December 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look