Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

review

Hi,my name is Andrea,i needed a caravan insureance.I speak to Evan Clarke,who was very helpful and polite.
He explained everything,so i understand every aspect of my insureance.

17 June 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Great customer service

Samantha Egginton was absolutely fantastic throughout my experience with Peacock Insurance.
Samantha was happy to help with all my questions as I've never used this service before and made me feel totally at ease. Thankyou Samantha!

4 June 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Tony Jones was very helpful and…

Tony Jones was very helpful and pleasant to do business with.
The quote was highly competitive and comprehensive.
Transaction completed with the minimum of inconvenience, not even a credit card surcharge.

30 May 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Emilia Kwoka is a Star

Emilia Kwoka is so lovely to deal with and is a credit to Peacock Insurance!
She is so efficient,personable and understanding and always wanting to help and assist.
She deserves a long and successful career!
With best wishes,
Michael Arnoldi

24 May 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Tony was awesome

Tony was awesome and needs to be congratulated for his excellent customer service

21 May 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Tony was really helpful in assisting to…

Tony was really helpful in assisting to get the price for my Buy to Let property.

17 May 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Touring Caravan Insurance

went on to the compare the market site for touring caravan insurance peacock insurance came up with a good price so I got in touch with the company to go over things spoke to a lovely guy named Tony who went through the cover explaining everything for the cover required making sure I had all the information I needed nothing was to much trouble for him.
So I bought the policy
I was very pleased with the service I got would recommend the company
And the company should be proud of Tony for his polite customer services

8 May 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Cyndi was very helpful and professional…

Cyndi was very helpful and professional and was able to make my adjustment today and explained to me al the information I needed to know. Would highly recommend

30 April 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Cyndi and the team got us the cover we…

Cyndi and the team got us the cover we needed! Very professional and nice people to deal with

29 April 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Required IBG for new build flat roof.

Required IBG for new build flat roof.
Claire was extremely helpful and arranged everything very quickly.
Highly recommend Peacock Insurance

24 April 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Phoned peacocks insurance

Phoned peacocks insurance
spoke to Charlotte. She was brilliant with me got me a really good deal and explained everything to me
Thank you Charlotte will highly recommend peacocks

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Similar to other comments found here...
I was in the market for a new insurance provider for our touring caravan as the existing policy renewal price was unreasonable; Peacock's quoted a fair price online for the cover required and so I called them to clarify a few points and what a surprisingly delightful experience that proved to be... a very helpful and extremely polite young man named Tony provided me with all the information I needed and also answered my questions thoroughly. So, I accepted the quote and bought the cover there and then; I’m just waiting for the policy documents to follow now. Thanks Tony, excellent job!

17 April 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Thank you

Thank you - made my renewal easy.

9 April 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Buldings Insurance

I was looking for buildings house insurance on the internet and I spoke with Evan from Peacock Insurance services - whilst I had never prior to this known of Peacock, I was reassured by Evan and very pleased with the way I was treated. I was especially pleased with the price of the buildings insurance which he managed to find for me.

27 April 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan Almighty

Evan was definitely almighty 😄 in arranging cover for our caravan, he even explored options to make sure we had the best price possible, he reassured us that the policy was with a reputable underwriter and highlighted exclusions and endorsements so no hidden surprises.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Well done Peacock Insurance

I have to say Evan was brilliant. He was knowledgeable, polite and really helpful. The policy we agreed to take met our needs and concerns, with all questions being answered. And this policy was £180 cheaper than our renewal from elsewhere.

7 March 2024
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback. We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Tony Jones refreshingly great to deal with my enquiry

I was looking for a competitive quote at renewal for our touring caravan and called to check all details and the quote given on compare site. Tony Jones was so patient with me and answered all my questions I needed to feel comfortable when switching , didn't even bother to look elsewhere he was polite , friendly and never once pushed me into making a quick decision unlike my existing insurer who would only consider giving me a discount if I agreed to go ahead then and there. The renewal price , even with discount was considerably higher like for like. It wasnt price that attracted , although that was good it was Tony's good service ad reassurances that I was dealing with a good organisation

4 March 2024
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Great service

Excellent concise advice and service provided by Evan Clarke. The policy was clearly explained and call back offered to allow me time to consider options.

8 January 2024
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Good value no hassle caravan insurance.

Evan was very helpful, friendly and easy to deal with. Gave us a good price on our caravan insurance.

8 January 2024
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Excellent service

Evan Clarke was very helpful and courteous. Evan went over and above to find suitable insurance cover at a competitive price. The whole experience was pleasant. Well done!

29 December 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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