Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful and patient with our…

Really helpful and patient with our enquiry which they resolved very professionally.

2 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Caravan Insurance

The patience from Evan was fantastic as I know nothing about caravans and needed help with the information. The whole process was easy from start to finish and I didn't stress out once. The information was concise and clear and I felt very comfortable dealing with Evan as he made sure I understood everything and helped me a great deal. I would highly recommend Peacock Insurance.

16 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Peacock was cheapest by far

Evan was great. He spoke to me and my husband and was extremely helpful. We are new to caravaning so didn't have a clue. He took us through the process and nothing was too much, not even our naive questions. Best price and through him helping us with the correct answers, we saved more than £100.

15 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Easy to deal with quick responses to…

Easy to deal with quick responses to emails

Best price quoted

30 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Brilliant insurance company

This company was the most competitive price wise and Evan Clark was ever professional and helpful in the dealing with our needs, really recommend this company

14 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved

Rated 5 out of 5 stars

Peacock insurance- was so comforting…

Peacock insurance- was so comforting knowing you are in the hands of experts - evan clarke is amazing and really helped secure my confidence - professional and easy to do business with. An enjoyable experence along with a great pricing structure - would defo recommend

13 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved

Rated 5 out of 5 stars

Great customer service.

Great experience I was given a competitive quote, Kelvin was very helpful and followed up any queries quickly. I choose Peacock Insurance Services because of the service they provided me from the offset.

9 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Mr Regan

Mr Regan, insurance consultant was very helpful to find me value for money landlord insurance. I definitely would recommend peacock insurance to landlords.

13 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Everything went very smoothly from…

Everything went very smoothly from start to finish with Evan who sorted my caravan insurance out for me .

10 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

We had mislaid our paperwork and upon…

We had mislaid our paperwork and upon contacting Samantha at Peacock Insurance she very quickly checked our i.d. and sent us the documentation. Excellent response! Wish we could receive this level of service from all providers.

13 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very comprehensive information

Very comprehensive information, had no issues in terminating call and ringing back on office line to ensure the call was secure. everything explained by Even Clarke exceptionally well and the premium was very reasonable and very well placed in the market place. Nice to see policies can still be issued by post and confirmed by email. very efficient and polite call, Hope we never have to claim against this policy but would expect the same service if we do.

11 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved

Rated 5 out of 5 stars

Supported by Advisor Evan Clarke

Supported by Advisor Evan Clarke , confirmed all terms and conditions , although no advice was offered , all features and benefits where explained in easy to understand language, helping us to make an informed choice , great service and brilliant price.

10 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Regan was a pleasure to deal with

Regan was a pleasure to deal with, knew his stuff, excellent telephone manner and incredibly polite. Give him a nice Brucey bonus!

10 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Great price & good staff!

Well informed Staff member - Evan - went through everything in detail, constantly checking. Great price too!

10 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

insurance with a smile

We are a small hard metal roofing contract and need Peacocks services on a semi regular basis, they are competitive very friendly and helpful and never let us down.

10 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Caravan insurance quote…

Following my Compare The Market quote for my renewal caravan insurance, Regan phoned me back and even undercut the original premium slightly, which was way below my renewal premium quoted from my present insurers. Very friendly, no pressure and have now taken out my 2023/24 policy through Peacock.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

The quote provided by Peacock Insurance…

The quote provided by Peacock Insurance for caravan cover was competitive and seems to cover our needs well. On speaking to their representative, Evan, by phone we decided to go ahead and take out insurance through them. Evan was extremely polite, thorough and friendly over the phone. Much appreciated, thanks

9 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Speaking to a polite sales advisor is…

Speaking to a polite sales advisor is very refreshing. No pressure and called me back excatly as promised. Thanks Evan Clarke.
I would recommend this company.

8 November 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Easy and friendly service

Easy and friendly service. Many thanks

7 November 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

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