Peak Pharmacy Reviews 

2,449
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and competitive prices available across their entire online catalog. Many people also find the digital platform very straightforward and simple to navigate when placing orders or managing necessary healthcare consultations. Consumers often highlight the professional and friendly staff who provide helpful support throughout the process. Some reviewers were not happy with unexpected delays in receiving their repeat prescriptions and occasional communication challenges with staff. A few customers additionally experienced frustratingly long waiting times at the physical pharmacy location alongside rare mix-ups with their medication packaging.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

Reviewers highlight positive aspects of service, often describing it as helpful, quick, and efficient with... See more

Order

Clients share positive opinions on order, highlighting the simple and straightforward online process.... See more

Product

Reviewers mention positive feedback about product, highlighting great prices, easy ordering processes, and... See more

Price

Consumers find price to be positive and consistently highlight the great value and competitive costs offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send... See more

Company replied

Rated 5 out of 5 stars

I ordered antimalaria tablets. I completed the easy to use but thorough medical questionnaire. The website recommended a generic drug but gave me alternatives. It also calculated the required number o... See more

Company replied

Rated 5 out of 5 stars

I attend the peak pharmacy in stonebroom, all the staff are very helpful but the main pharmacy lady is extremely helpful and will listen and offer advice where needed. I have been to other pharmacy’s... See more

Company replied

Rated 5 out of 5 stars

Thank you to Peak Pharmacy, a straight forward order ,all done very swiftly, without all the fuss. order arrived quickly. I had ordered this simple tube of mouth gel from another Pharmacy to be told... See more


Company details

  1. #67 of 104 best companies in Pharmacy
  2. #70 of 114 best companies in Online Pharmacy

About Peak Pharmacy

Written by the company

Peak Pharmacy - The trusted Community Pharmacy that delivers all of your healthcare and health service needs across the East & West Midlands, Milton Keynes, Manchester and online!


FREE DELIVERY ON ONLINE ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35


Peak Pharmacy is one of the UK's largest independent Community Pharmacy groups.

Our Pharmacies offer much more than providing you with your NHS Prescription medication! We offer a range of FREE and private healthcare services such as:

...and so much more!

Click below to find your nearest Peak Pharmacy for opening hours, location and a list of the branch's services. find a pharmacy

While we love seeing customers in our Pharmacies, you can use our Online Clinic to buy medicines for:

...and so much more!

We also offer a wide range of over the counter Pharmacy Medicines that we can deliver directly to your front door!

Feeling under the weather? Did you know that Peak Pharmacy can now treat you for 7 common health conditions? From earaches to UTIs, visit your local Peak Pharmacy branch or click the button below to learn more! pharmacy first


Peak Pharmacy was founded in 1981 and is based in Chesterfield, Derbyshire.
It has grown via merger and acquisition from a single pharmacy into the business it is today, consisting of over 150 pharmacies and an online pharmacy.
In 2023 we moved to our new purpose-built facility, in Bolsover, housing both our head office and warehouse. The warehouse uses state-of-the-art automation technology and machinery for medicine packing and distribution.


VISIT OUR WEBSITE vacancies CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,449)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff who helped me with…

Very helpful staff who helped me with all my questions and resolutions.

9 July 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

Thank you for your lovely comments. We're really pleased to hear that our team was able to answer all of your questions and help resolve everything for you. Providing helpful and friendly service is always our priority, and we appreciate you taking the time to share your experience.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

I felt very listened too regarding my…

I felt very listened too regarding my needs for weight loss medication , I recieved indepth advice and it was quickly delivered .

9 July 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We're really pleased to hear that you felt listened to and supported with your weight loss medication. It's great to know that the advice you received was helpful and that your order arrived quickly. Thank you for taking the time to share your experience.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Really impressed

They communication was outstanding. They were quick to review our order, also suggesting part of our order was not necessary. They refunded this promptly. I was definitely use speak Pharmacy again.

8 July 2026
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Reply from Peak Pharmacy

Hello,

Thank you so much for taking the time to leave us such positive feedback, we really appreciate it.

We're pleased you noticed the extra care our team took with your order. While some pharmacies may have simply sent everything that was requested, we don't think that's the right thing to do. Every order is clinically reviewed by one of our pharmacists, and if something doesn't match your travel plans or isn't needed, we'll always let you know and issue a refund.

We actually cancel or amend quite a lot of orders for this reason. Our pharmacists have a duty of care, and we try to bring the same values from our 130+ community pharmacies into our online service too. Your health will always come first, and if we can save you some money along the way, even better!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Very good system all round

Really easy to find and order the product I needed. Delivery good and the packaging very secure.

7 July 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for your wonderful review! We're so pleased to hear that you found it easy to find and order the product you needed, and that your delivery arrived securely packaged.

We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future, should you need us.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

I found ordering my medication easy and…

I found ordering my medication easy and it arrived quickly the following day.

6 July 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear you found ordering with us nice and straightforward and that your goods arrived so quickly! Thank you for shopping with us!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Quick and reliable service

I've seasonal allergies and via peak pharmacy I ordered and promptly received desloratidine. Having already tried all other options, this is the first antihistamine that actually works for me. In combination with nasal spray (corticosteroid).

3 July 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for choosing us to help you with your allergy relief. We are delighted to hear that the product is working for you and hope you continue to have success over the allergy season! If you need us in the future, we'll be here!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Great service from ordering to delivery

Great service from ordering to delivery

17 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happy to hear you are satisfied with every step of your journey with us! Should you need us again in the future, we'll be here for you.

Kind Regards

Peak pharmacy

Rated 5 out of 5 stars

I got a phone call after I ordered to…

I got a phone call after I ordered to tell me about the changes to the Wegovey syringe. I was really impressed with the level of care and customer service I received. I do feel I am being properly supported during my wright loss journey. I'm so pleased with Peak pharmacy.

29 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We pride ourselves on our customer service. We are trusted with your health, and strive to offer the best possible care. Thank you for using Peak Pharmacy, and should you need us, we'll be here for you.

Kind Regards

Peak pharmacy

Rated 5 out of 5 stars

One of the best delivery pharmacies…

One of the best delivery pharmacies I've ever used.

I initially created an account through their website and ordered my prescriptions that way. However, I quickly realised that the best approach is to set Peak Pharmacy as your nominated pharmacy and request your prescriptions directly through your GP practice. This avoids the extra 2–3 day delay caused by the pharmacy having to request the prescription and wait for the GP to approve it.

Since switching to that method, everything has been smooth. My prescriptions have always arrived within five working days, often sooner. The whole process is reliable and hassle-free.

If you're disabled like I am and depend on receiving your medication on time, I honestly can't recommend them enough. It's such a relief not having to worry every month about whether my medication will arrive when I need it.

The only advice I'd give is that if you receive a one-off prescription rather than your regular medication, it's worth giving them a quick call after a couple of days just to make sure they've seen it. In my experience, most one-off prescriptions have already been processed by then, so I've rarely needed to chase anything. The staff are always professional, efficient, and helpful.

For the first time in a long time, I no longer have the stress of wondering whether my medication will arrive on time. That peace of mind is invaluable.

3 July 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you so much for taking the time to leave such a detailed review.

It's really lovely to hear that our service has made such a difference for you, especially knowing how important it is to receive your medication on time. Hearing that we've helped take away the monthly worry means a lot to us.

Thanks as well for sharing your experience and the tips you've picked up along the way; that is always useful feedback.

We're also pleased to hear that our team have been helpful whenever you've needed to get in touch.

Thanks again for your recommendation and for choosing Peak Pharmacy. We look forward to continuing to look after you.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We appreciate the kind feedback and are pleased to hear you are satisfied with our service and the speed of your delivery. Many thanks.

Kind Regards

Peak pharmacy

Rated 2 out of 5 stars

Wasteful of packaging - and they don't seem to care?

Over the past year, following a house move I've experienced the services of a local branch Peak Pharmacy for the first time, for my repeat prescriptions. While they dispense medications fine just like every other pharmacy I've used over the years, unlike the rest they seem very wasteful when it comes to packaging - one gets the sense that care for the environment is not a corporate priority?

First, it's the first time for some years now I've seen a pharmacy when there is more than one medication being dispensed using a PLASTIC bag to put them all in. Sure, the bag boasts it's made from 50% recycled plastic - but this is still yet another plastic bag! Soft plastic recycling is not yet widespread; you have to work at it (collect all your soft plastics and take to a local supermarket that takes them) - and so many of Peak's customers will simply throw the bag away. It then becomes unrecycled waste.

Worse, for whatever reason, nearly every month my 4-5 monthly meds are split between two bags, one plastic and one paper; it's not a volume issue, everything would happily fit in just one paper bag. This time I was given 3 meds in the paper bag and 1 in this huge plastic bag, both then stapled together! Why?

Second, when a pharmacist needs to break up a manufacturer's box (e.g. they need to dispense a blister pack of 28 tablets, which are supplied in boxes of 2x28) they use a white box. These come in a range of sizes which a pharmacy will stock, and every other pharmacy I've used pretty much always manages to use the appropriate size. My local branch of Peak however often uses a box that's far too big - I've just been dispensed a 4mm thick blister pack of tablets in a box 4.5cm deep.

When I gently pointed this out to a staff member in store, her response was well, it depends what size of boxes we have in stock at the time - and that we wouldn't want a van coming out to us simply to resupply a particular size of box. Of course not!

While there will always be an occasion when any pharmacy may run out of stock of a certain size of box, I've noticed in the 9 months I've been using my local Peak Pharmacy that this happens a lot. That suggests they aren't so good at keeping on top of their stock resupply orders of these white boxes - like anything else any retail outlet stocks, the skill comes in a reordering practice that as much as possible stops anything from running out of stock. This skill must be lacking - or they've just become complacent about this?

The staff member I spoke with reassured me the box was recyclable (just because I'm in my 60s it doesn't mean I'm slow or uneducated!) but as I pointed out, energy and water went into making the box in the first place, and more energy and water will be used when it's recycled; both in proportion to the amount of material the box contains.

I also tried calling Peak's head office in Bolsover, Chesterfield about this; I was told that with feedback to give I'd be put through to a member of the 'superintendents team'. But they just got defensive, pointing out that my local Peak was a very busy one (not that I've noticed anywhere as busy as several pharmacies I've used before in Greater Manchester, before moving) and that what was important was that customers were dispensed the correct medications.

Yes, of course that's a pharmacy's #1 priority, but many businesses nowadays are passionate about BOTH delivery of their main corporate purpose AND caring for the environment, as part of their corporate social responsibility.

All this suggests that care for the environment is not a corporate priority for Peak - it starts at the top. I'll be voting with my feet and moving my pharmacy script filling to a competitor - my partner uses the local Morrision's pharmacy, she like me is passionate about the environment, and tells me they get these things right!

[post review submission edit, in response to Peak Pharmacy reply: Thank you for an intelligent response to my review, without getting defensive! Glad to hear you care about the environment, and will pass on my comments about excessive (and plastic, even if recycled) packaging for prescriptions. My local Peak pharmacy has stood out for me, because it's the only one where I have ever seen the packaging issues I've observed, since moving house a year ago and them becoming my local pharmacy for repeat prescriptions (and I have a few!). I've moved quite a bit over the years and every other pharmacy I've experienced gets this right - as does the Morrisons pharmacy in the same town which my partner uses - so it shouldn't be hard for you to improve in this area! Thanks again.]

29 June 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to share your feedback.

We're sorry to hear that you have been disappointed by aspects of the packaging used by your local Peak Pharmacy, and we appreciate you raising these concerns. We will pass your comments on to the relevant teams.

We would, however, respectfully disagree with the suggestion that we do not care about the environment. As an independent family pharmacy operating during a very challenging period for community pharmacy, we continue to invest in initiatives that we believe reduce our environmental impact. This includes using packaging containing recycled materials and consolidating delivery routes, where possible, to reduce fuel consumption and emissions.

Could we do more? Of course. We know that sustainability is an ongoing journey, and we are continually looking at ways to improve. Your feedback is part of this. However, we feel it is important to recognise that many of the steps businesses take to reduce their environmental impact come at an additional cost. Despite the financial challenges facing community pharmacy, we remain committed to making those investments where we can because we believe they are worthwhile.

Regarding the packaging used for individual prescriptions, there can sometimes be operational and stock-related reasons why a particular bag or box is selected. That said, we understand your concerns and will ensure they are shared with the appropriate teams for review.

We're sorry that our service has not met your expectations on this occasion. We appreciate your feedback, thank you for choosing Peak Pharmacy over the past year, and we wish you all the best moving forward.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Easy

Easy, prompt service, thank you.

22 June 2026
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Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We're pleased to hear that you found the service easy and prompt. Thank you for your kind feedback, and we look forward to helping you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Highly recommended

Really straightforward process to purchase both adult and child malaria tablets. Efficient and very competitively priced. Will definitely be using again and would highly recommend.

22 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We're really pleased to hear that you found the process straightforward and were happy with the pricing and service. Thank you for your recommendation, and we look forward to helping you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

6+ months of excellent service

I have been with Peak Pharmacy sine January 2026 for the weight loss service [GIP/GLP-1 agonist] and I remain consistently impressed by the level of quality of service, support, reliability, and professionalism they provide for a very fair price. They are a service that I highly recommend word of mouth and wanted to update my impression of them now that I have been with the service for 6+ months.

3 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

Thank you for taking the time to come back and update your review. It really means a lot to us that you've continued to place your trust in our team over the past six months. We're grateful for your kind words and for recommending our service to others.

We wish you continued success on your journey and look forward to supporting you in the months ahead.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear you are satisfied with the speed of our delivery! Should you need us again in the future, you know where to find us!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Your delivery was quick and the product…

Your delivery was quick and the product exactly as described

5 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear that. Thank you for shopping with us!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

God prompt service

God prompt service. Delivered what it said on rhe tin!

15 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We're pleased your order arrived as expected. We appreciate your feedback.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Very competitive price.

Very competitive price.
Simple to order online.
Short delivery period.

11 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

We are happy to hear of your positive shopping experience with us. Thank you for taking the time to leave us a review.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Peak Pharmacy always very helpful and…

Peak Pharmacy always very helpful and accommodating. Speedy delivery too, Thank you,

10 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review!

We are delighted to hear such positive feedback. We try to offer a full service from ordering to delivery, and are pleased that we've achieved this, once again.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Great service

Great service, fast delivery

10 June 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review!

We are happy to hear you are happy with the level of service you received shopping with Peak Pharmacy!

Should you need us again in the future, we'll be here.

Kind Regards

Peak Pharmacy

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