Peak Pharmacy Reviews 

2,450
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and competitive prices available across their entire online catalog. Many people also find the digital platform very straightforward and simple to navigate when placing orders or managing necessary healthcare consultations. Consumers often highlight the professional and friendly staff who provide helpful support throughout the process. Some reviewers were not happy with unexpected delays in receiving their repeat prescriptions and occasional communication challenges with staff. A few customers additionally experienced frustratingly long waiting times at the physical pharmacy location alongside rare mix-ups with their medication packaging.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

Reviewers highlight positive aspects of service, often describing it as helpful, quick, and efficient with... See more

Order

Clients share positive opinions on order, highlighting the simple and straightforward online process.... See more

Product

Reviewers mention positive feedback about product, highlighting great prices, easy ordering processes, and... See more

Price

Consumers find price to be positive and consistently highlight the great value and competitive costs offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send... See more

Company replied

Rated 5 out of 5 stars

I ordered antimalaria tablets. I completed the easy to use but thorough medical questionnaire. The website recommended a generic drug but gave me alternatives. It also calculated the required number o... See more

Company replied

Rated 5 out of 5 stars

I attend the peak pharmacy in stonebroom, all the staff are very helpful but the main pharmacy lady is extremely helpful and will listen and offer advice where needed. I have been to other pharmacy’s... See more

Company replied

Rated 5 out of 5 stars

Thank you to Peak Pharmacy, a straight forward order ,all done very swiftly, without all the fuss. order arrived quickly. I had ordered this simple tube of mouth gel from another Pharmacy to be told... See more


Company details

  1. #67 of 104 best companies in Pharmacy
  2. #70 of 114 best companies in Online Pharmacy

About Peak Pharmacy

Written by the company

Peak Pharmacy - The trusted Community Pharmacy that delivers all of your healthcare and health service needs across the East & West Midlands, Milton Keynes, Manchester and online!


FREE DELIVERY ON ONLINE ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35


Peak Pharmacy is one of the UK's largest independent Community Pharmacy groups.

Our Pharmacies offer much more than providing you with your NHS Prescription medication! We offer a range of FREE and private healthcare services such as:

...and so much more!

Click below to find your nearest Peak Pharmacy for opening hours, location and a list of the branch's services. find a pharmacy

While we love seeing customers in our Pharmacies, you can use our Online Clinic to buy medicines for:

...and so much more!

We also offer a wide range of over the counter Pharmacy Medicines that we can deliver directly to your front door!

Feeling under the weather? Did you know that Peak Pharmacy can now treat you for 7 common health conditions? From earaches to UTIs, visit your local Peak Pharmacy branch or click the button below to learn more! pharmacy first


Peak Pharmacy was founded in 1981 and is based in Chesterfield, Derbyshire.
It has grown via merger and acquisition from a single pharmacy into the business it is today, consisting of over 150 pharmacies and an online pharmacy.
In 2023 we moved to our new purpose-built facility, in Bolsover, housing both our head office and warehouse. The warehouse uses state-of-the-art automation technology and machinery for medicine packing and distribution.


VISIT OUR WEBSITE vacancies CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,450)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt suitability and recommendation

Prompt suitability and recommendation, quick delivery.

24 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

We are very pleased to hear of your positive experience using our online pharmacy! Thank you for taking the time to leave us a review.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Simple process, fast and competitive

Simple process, very fast !
Especially like the ability to pay per pill rather than a big packet of something you may not need again, saved me a small fortune compared to other online pharmacies

24 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We truly appreciate your kind words. Whenever possible, we are happy to provide a “pay per pill” option, as our goal is to offer greater flexibility for patients and customers. We are committed to delivering affordable healthcare, and we’re delighted to hear that you found using Peak Pharmacy to be much more cost-effective than other online pharmacies.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Really easy with quick delivery

Really easy with quick delivery. Good info about the meds and dosage needed. Very convenient

9 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

While we pride ourselves on offering competitively priced medicines and services, we believe that providing clear information and guidance, so patients can make the right choices, is just as important. As a community pharmacy, caring for our local communities is at the heart of our ethos, and that commitment extends fully to our online patients as well.

Our pharmacists are always here to offer support and advice whenever you need it. We’re also pleased to hear that your order arrived quickly. We’ve found Royal Mail to be the most reliable delivery solution, and unlike some online pharmacies, we won’t compromise on service by using lower-quality courier companies simply to cut costs.

Thank you again for your kind feedback

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Fantastic fragrance

Fantastic fragrance, awesome delivery experience. I highly recommend.

20 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re thrilled to hear that you’re pleased with your fragrance and that you had an excellent delivery experience.

Please, don't forget about us when that bottle starts to run low! We'll be here!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Took care of everything for us

We are off to Kenya on Safari so needed Anti-Malaria medication. I applied for this online with Peak Pharmacy and they did everything for us, they worked out what we needed, how much we needed and gave us a choice of alternatives with the information we needed to get the right medication. It was not expensive as other places and arrived within a few days.

19 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

A safari in Kenya sounds like an amazing adventure! We’re so pleased we could help make your travel preparations a little easier.

It’s great to hear that you found the process straightforward, competitively priced, and that your medication arrived promptly.

We hope you have a wonderful and safe trip, and thank you again for choosing Peak Pharmacy.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank your leaving us a review.

We’re delighted to hear you consistently receive excellent service and support. It’s always our aim to provide a reliable and helpful experience for our customers.

We look forward to assisting you again soon.

Kind Regards

Peak Pharmacy

Rated 1 out of 5 stars

I received an empty

I received an empty, damage package

18 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review.

We’re very sorry to hear that your order arrived damaged. Please be assured that it did not leave our dispensary in that condition, so it appears the damage occurred during transit.

We haven’t received any direct contact from you about this yet, and we’d really like the opportunity to put things right. Please get in touch with our Customer Service team so we can resolve this promptly and arrange replacement items for you. You can contact us via our website at https://www.peakpharmacy.co.uk/contact
or by calling 01246 450425 (Option 1).

As a gesture of goodwill, please also check your email for a discount code to use on your next order.

Kind Regards

Peak Pharmacy

------------------------------------------------------------------------------------

UPDATE:

Thank you for contacting us.

Your replacement items have been dispatched and we have upgraded your post to First Class, at no extra charge.

We will contact Royal Mail to investigate why you recieved an empty parcel.No further action is required on your part.

Kind Regards

Peak Pharmacy

Rated 1 out of 5 stars

Moving experience

I've just moved to a new area and my new doctor's surgery issued a repeat prescription for me yesterday morning (Tues 10:00a.m., 24/02). On calling into the pharmacy to pick up my prescription this morning after my appointment, 10:00a.m., I was told it wasn't there as "it had been sent to their hub so I should call back after three". After clarifying the time I left. On returning at 3:55p.m., I was told they had only "just received the prescription that afternoon", which wasn't true as during my appointment that morning, the nurse confirmed it had been sent the previous day. Anyway, the pharmacy insisted it wasn't there and I should call back in an hour. I went immediately to the surgery, just around the corner, where the lovely receptionist, after my explaining the situation, gave me some codes and suggested I give them to the pharmacy. The entire excursion took about 10 minutes max. Imagine my surprise on returning to the pharmacy and being presented with the prescription it was going to "take an hour" to fulfil. On each visit to the pharmacy I was seen by the same person who clearly did not remember me from my morning visit or the 'advice' she'd given. You only get one chance to make a first impression. I learned all I needed to know about Peak Pharmacy and I was not at all impressed.

25 February 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review.

Thank you for making us aware of your experience and please accept our apologies for the difficulties you encountered. We have contacted you directly to obtain the information we need to investigate this fully and address it with the Pharmacy concerned.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Good online chemist.

Great price and fast delivery. Cheapest malaria tablets online.

17 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are delighted to hear you are happy with the price of our anti-malaria tablets and the speed of your delivery.

Offering affordable options for essential medications is very important to us, and we’re glad our online service met your expectations.

Have a wonderful trip, and we hope you come back to us in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

In safe hands

Always straight forward to order, communicative prescribers, and very thorough with medical history.
I always feel in safe hands.

17 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re pleased to hear that you always feel in safe hands with Peak Pharmacy. Ensuring clear communication, thorough checks, and a straightforward ordering process is very important to us, and it’s great to know our efforts make a difference.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Good Website and Competitive Prices

Easy to navigate website, very competitive prices with free postage over £35, prompt delivery and easy tracking. Can't ask for much more really

16 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re so pleased to hear you found our website easy to navigate and our prices competitive. It’s wonderful to know we met your expectations.

We really appreciate your feedback and look forward to serving you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Prompt service.

Prompt service.

16 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear you are satisfied with our service. Thank you for your custom.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Decent price for malaria tablets than…

Decent price for malaria tablets than most other pharmacists! Thank you

9 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happy to hear you are pleased with the price of our anti-malara tablets. We hope you have a wonderful trip!

Kind Regards

Peak Pharmacy

Rated 4 out of 5 stars

Good service

12 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear you are satisfied with our service, and hopefully, should you return to shop with us, we'll better your previous experiance to make it a 5-star one!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Quick delivery

Quick delivety6

12 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

Fast, and trackable, delivery is what we aim for - so we are pleased to hear you recieved your items in quick time!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are delighted to hear you are pleased with the professional service you experienced shopping with Peak Pharmacy. We pride ourselves on our professionalism and efficiency.

We look forward to serving you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Great service

Everytime I go in there I have fantastic service. Sara is a lovely person who is always happy to help you. Very polite and professional.

17 February 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear you consistently receive fantastic service from your local Peak Pharmacy team. This is what we love to hear!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

I dealt with Ben who was very helpful…

I dealt with Ben who was very helpful and was able to advise me about my medication.
Overall professional and friendly service that I would recommend to my friends.

28 January 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are pleased to hear you had a great online experience with Peak Pharmacy. The pharmacist you dealt with is incredibly knowledgeable and passionate about healthcare, and will always go the extra mile to help out our patients. We will pass on your kind words to him.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Did everything that they promised

Did everything that they promised

9 February 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We always strive to ensure every online transaction runs smoothly and meets our customers’ expectations. However, if something doesn’t go quite to plan, we will always do our utmost to resolve the issue as quickly and efficiently as possible.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Safari Medication Sorted

Needed malaria tablets for an upcoming trip. Filled the simple online consultation form in and within a few minutes, my prescription was approved. Delivered straight to my door in only a few days. Very straightforward, no hassle experience.

22 January 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re so pleased to hear that arranging your malaria tablets for your upcoming trip was quick and straightforward. Our aim is to make the consultation and prescribing process simple, efficient and hassle-free, so it’s great to know everything was approved promptly and delivered to your door without delay.

We hope you have an amazing trip and look forward to supporting you again in the future.

Kind Regards

Peak Pharmacy

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