Pearson Cycles Reviews 1,605

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

It was easy to contact the office and get advice on fit. Sensibly sized components are offered with the bike which avoids additional cost in swapping out parts for ones that actually fit.

Company replied

Rated 5 out of 5 stars

Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hi... See more

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Rated 5 out of 5 stars

Jake, in the customer support team, went above and beyond to help me identify a missing Pearson part on my Gravel On and On (I lost it). He phoned my bike mechanic directly to help solve the mystery,... See more

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Rated 5 out of 5 stars

I have ridden my beautiful new Pearson Forge twice now and am delighted with it. The whole buying process has been excellent. I had one of the Bikefitters visit my home to carry out the fit process; t... See more

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Company details

  1. #3 of 23 best companies in Road Cycling
  2. #9 of 98 best companies in Bicycle Shop

Written by the company

Engineered for every ride. Since 1860. Pearson bikes are built with character. Designed by a true British independent, for the individual who shares our passion for riding machines that have something a little special about them. Every decision is considered. For nearly two hundred years Pearson has proudly built bikes in London, and seen them raced and ridden around the world. Our data-driven approach results in bikes fit for spirited riders. We offer a unique combination of direct-to-consumer sales through our online store and a strong network of UK-based dealers who offer our bikes in-store.

Industry Leading Warranty

Pearson 5 Year Transferable Warranty

At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry. We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Bike fitting perfection

Nas helped me set up my new Trek Emonda in a way that I had not expected. Really good value too.

These guy know bikes! I will not step foot in another bike shop.

11 June 2024
Unprompted review
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Reply from Pearson Cycles

Thank you Graham, we appreciate your valuable feedback and hope that your new bike works out well for you.

Rated 5 out of 5 stars

Really great quality products

Bought a rain cycle jacket - really great quality product, will come back for more!

22 May 2024
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Reply from Pearson Cycles

Thanks Jason, great to hear your great feedback - we hope you don't need to use it too much more this summer!

Rated 5 out of 5 stars

I rented 2 bikes for the Ride London…

I rented 2 bikes for the Ride London 100 m…
These guys were amazing, great service, and very accommodating.
I am from the US, so it made my ride literally after meeting Pearce.
The bikes!!! Friggin amazing! I have a trek domaine and love it, however will totally look at this bike when ready to replace… rented the Pearson forge!
Great ride, great experience,great bike, couldn’t ask for more. Thanks guys!

26 May 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for visiting us Mike - it's great to hear that you enjoyed riding the Forge. We hope to see you again when back in town!

Rated 4 out of 5 stars

Good pair of bib shorts for medium distance rides. …

Good pair of bib shorts and I love the idea of a pocket which most bib shorts don’t have. They are not good for long distance rides. I wore them for a 100 mile ride and they were not that comfortable. I have other shorts I should have worn. I would buy them again but only for short to medium distance rides.

17 May 2024
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Reply from Pearson Cycles

Thanks for the feedback and congratulations on the 100 miler!

Rated 5 out of 5 stars

Good advice over sizing

Good advice over sizing. Prompt delivery when ordered.

17 May 2024
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Reply from Pearson Cycles

Thank you Jacqui - we are pleased you are happy with our service. Wishing a great summer of cycling.

Rated 5 out of 5 stars

Great Products

Great products, great service. Could not ask for more. Highly recommend Pearson.

16 May 2024
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Reply from Pearson Cycles

Thank you for the great feedback, we appreciate it and hope you enjoy your new cycling kit!

Rated 5 out of 5 stars

Great gear

Great gear and prices in the sales are excellent value. Got loads of stuff from these guys over the last few years and its all still going strong.

15 May 2024
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Reply from Pearson Cycles

Will, much appreciated, we hope it continues to serve you well.

Rated 5 out of 5 stars

In awe of the level of customer service

Started with a welcoming and patient chat with Nicole. Full bike fitting head to toe with Nas. Both so knowledgeable about the brand, enthusiastic and they genuinely believe in the Pearson brand. You can tell they are thoroughly invested in you from the start. Perfect balance of professionalism and relaxed atmosphere, felt in very safe hands.

21 May 2024
Unprompted review
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Reply from Pearson Cycles

Good to hear Elliott, thanks for the feedback. If you would like any other help with bike fitting please let us know and we will be happy to help.

Rated 5 out of 5 stars

Highest quality fit and performance bike clothing

Pearson clothing is of the highest quality fit and performance. Price is what you pay, value is what you get, I love all my Pearson gear. Having fallen for such stuff as reward discounts from L*C** and others on Strava and found their gear does not fit or perform well, I always stick to Pearson now.

15 May 2024
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Reply from Pearson Cycles

That's good of you Tom, thank you for your kind feedback. We wish you many great rides ahead.

Rated 5 out of 5 stars

Bikefit

I’ve been cycling regularly for many years but have never had a bike fit. A friend recommended Nas at Pearson and I’m so pleased to have booked with him. Nas applies his expertise in a very easy going but thorough and scientific style. The session lasted over 3 hours but the time flew by and when finished I had a new, optimised, set up for my bike. The whole team are friendly and helpful - I absolutely recommend a bike fit at Pearson.

5 May 2024
Unprompted review
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Reply from Pearson Cycles

Great to hear such positive feedback thanks Shana. Glad to hear that you feel more efficient on your bike following the fit.

Rated 5 out of 5 stars

Great Bike, Great team!

Bought a Forge with them a few months back, great experience. The shop staff were super helpful and answered my thousands of questions. The bike is fantastic! Now the weather has perked up I have been able to put some long days in on it and it performed amazingly. Would highly recommend the whole experience, thank you team!

1 May 2024
Unprompted review
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Reply from Pearson Cycles

We appreciate your feedback Liam, great to hear that you are pleased with your Forge too. We look forward to seeing you again soon, all the best for a summer of cycling. Thanks again.

Rated 5 out of 5 stars

A fabulous range of high end bikes and…

A fabulous range of high end bikes and products, without being overwhelming. But the primary attraction is the obsession with ensuring the perfect fit and delivering amazing service.
Fully deserve 5 stars. ★★★★★
Thank you.

30 April 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for the 5-star review Sam, we are so pleased you had a good experience. Wishing you many enjoyable rides ahead and hope to see you again soon.

Rated 5 out of 5 stars

The complete package for cyclists

Right from my first visit they were extremely helpful and clearly answered all my questions.
They were not "pushy" and let me make the final choices for my bike.
On top of this the Bike Fit was very valuable and informative and has made a great difference to my cycling.

4 May 2024
Unprompted review
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Reply from Pearson Cycles

Thanks Martin, you have been such a loyal customer for the past two decades, and we are so happy that you have invested in the Forge. Glad to hear that everything was to your liking and we hope you enjoy many rides ahead. All the best!

Rated 5 out of 5 stars

Excellent service

Excellent service, as always. Extra big thanks to Wilf for fitting me in, talking through what was needed (and why) regarding component wear and tear following a long hard winter of very muddy gravel rides. Pearson always go the extra mile for their customers.

11 May 2024
Unprompted review
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Reply from Pearson Cycles

Thanks for the review Pascale - it is always a pleasure, thanks again for your custom.

Rated 5 out of 5 stars

Nas was very friendly and informative

Nas was very friendly and informative, explaining the why of what he was doing as opposed to simply just changing the bike. I noticed an immediate improvement on my cycle home from the store.

16 April 2024
Unprompted review
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Reply from Pearson Cycles

Thank you Matthew, we are pleased to hear that your bike fit went so well. Wishing you many efficient miles ahead.

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