Peerspace Reviews 506

TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

PeerSpace exposes your photo, name, job title, and event date, even after profile updates. Reviews lock in old info, and cleaning fees make prices unpredictable.

Company replied

Rated 4 out of 5 stars

Very easy booking process, streamlined. Only thing I don’t like is that after booking there is still no other option to contact host except via inbox. They should provide hosts phone number (mandate h... See more

Company replied

Rated 5 out of 5 stars

Peerspace has loads of offerings in a wide variety of locations. The app makes browsing and scheduling easy. This is a must have for orgs who are remote or hybrid and require meeting space from time t... See more

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Rated 4 out of 5 stars

Peerspace made it very easy to connect with a local vendor, who I would other wise not be aware of. You have to remember people are spending thousands of dollars for an event, as with all events the... See more

Company replied

Company details

  1. Online marketplace

Written by the company

Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.


Contact info

3.9

Great

TrustScore 4 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Leslie was extremely helpful

Leslie was extremely helpful! Her space was perfect! The pictures really do it no justice!

28 September 2024
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Reply from Peerspace

Hi Tiffany, we're glad that you had an amazing experience with your host and their space. Thank you for this 5 star review!

Rated 5 out of 5 stars

I was desperate to find a small venue…

I was desperate to find a small venue in DFW and I never would have found it had Peerspace not had it listed. The payment was easy and booking took less than 5 minutes. Also it’s nice that a host can decline or accept you and they have to do it within 24 hours which I think holds everyone accountable! Thank you Peerspace!

30 September 2024
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Reply from Peerspace

Hi Clarissa - We're so happy to hear that you were able to find your perfect venue on our platform. Thank you so much for this 5 - star review!

Rated 1 out of 5 stars

I rented a house for a baby shower for…

I rented a house for a baby shower for 100$ per hr . We rented the house for 7 hrs but the owner was in the house the entire time . Harassing us following the guest , delegating the parking and what everyone was able to do . His name was Lee who didn’t take the time to properly introduce him self. He continued to steal food and even got drunk in our party . All of his belongings where at the property and refrigerator it was impossible to put any of the food on the table or refrigerator. This is a total scam then they will offer you a discount in as an exchange for a positive review. Disgusting behavior and business.

21 September 2024
Unprompted review
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Reply from Peerspace

Hi Yolanda - Thank you for leaving this review and bringing this to our attention. We are sorry to hear this has been your experience. We do encourage our hosts to be available to help out when needed, but we also want them to give guests the space to enjoy their time. Our team would like the opportunity to look into your experience further. Can you please submit a support ticket to us here: https://support.peerspace.com/hc/en-us/requests/new. We will review and follow up shortly!

Rated 1 out of 5 stars

This space charged me additional money…

This space charged me additional money because I went back into the establishment 9 minutes past my end time to look for expensive photographer equipment and a guest keys. When I explained to them what happened, they didn’t care and were very stand offish about the situation. The fridge needs to be replaced also.

24 September 2024
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Reply from Peerspace

Hi Tatiana - Thank you for leaving this review and we're so sorry to hear about your experience. A team member will be reaching out to you about this situation to assist, we look forward to supporting you.

Rated 5 out of 5 stars

Great web experience

Great looking and easy to use website (lots of pictures) to get a good idea of the venues. Easy booking platform and communication with the host. Enough payment options.

22 September 2024
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Reply from Peerspace

Hi Hendrik- Thank you so much for providing this 5 star review! We're so happy to hear that you've had a great experience using our platform.

Rated 5 out of 5 stars

Very easy rental

Very easy rental. Everything went smoothly. Lots of choice. Will use again, and recommend to others.

19 September 2024
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Reply from Peerspace

Hi Erin- We're also glad to hear that your rental went smoothly. Thank you so much for leaving this five star review!

Rated 1 out of 5 stars

RACISM IS REAL

If I could, I would give peerspace a zero. I submitted a booking and was told by the host to cancel it and book again and exclude the catering because she does this outside of peerspace even though her site stated that I had to add either catering, flowers or a photoshoot to my booking. I booked again without the catering option and she then contacted me and told me that she had to be with her daughter for a medical procedure and canceled my booking. I could not believe it so that was that. I then sent a request for a booking for another venue. The host messaged me and asked me if I would be providing hors d'oeuvres or a sit down dinner, how many people (even though I had provided that in the booking) and if I would be serving alcohol. Also, the booking cost was around $3000.00. After responding to her questions, she responded that the amount would be $10,000. Who in their right mind would pay $10,000 for a retirement party for 75 people just for the venue without food, music or anything else? I will be deleting my profile from peerspace and will let everyone know not to use them. It must be noted that I am a person of color and Peerspace requires that you post a picture of yourself.

18 September 2024
Unprompted review
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Reply from Peerspace

Hello, thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you’ve faced, and we want you to know that we take any allegations of discrimination very seriously. Your concerns are important to us, and we would appreciate it if you can reach out to us so we can fully investigate. https://support.peerspace.com/hc/en-us/requests/new
Regarding the profile photo requirement, we want to clarify that it’s not necessary for the photo to be of the individual user. You can use any image that aligns with our community guidelines, as long as it doesn’t include a business logo. We hope this helps, and we look forward to hearing from you soon.

Rated 5 out of 5 stars

Great location, great description

It was super easy to find a place that fit our needs for photography and videography. The pictures gave a true picture of what we were looking for. The host communication was awesome before and during our event.

10 September 2024
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Reply from Peerspace

Hi Shannon! Thank you for this 5-star review - We're so glad to hear that the booking process and your event went smoothly!

Rated 5 out of 5 stars

My sons 1st Birthday party

When we arrived the venue was very clean and smells nice. The venue had all the accommodations we needed and was spacious just as listed online. The host was very good and generous to us when communicating about our needs. The location was convenient and parking was easy. The hours were worth the pay. We had a great time would like to book again for another space soon in the near future, how ever I would like my credit card to be taken off file until I am looking to book again thank you !

27 November 2023
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Reply from Peerspace

Hi Candace - Thank you so much for this five star review! We are so pleased to hear about your great experience with our host and happy birthday to your son. We'd be happy to help with your request to remove your credit card, please check your email inbox for a message from our team to further assist you.

Rated 5 out of 5 stars

The host was really nice and…

The host was really nice and accommodating. The place was the perfect size for our party.

25 November 2023
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Reply from Peerspace

Hi Tia - Thanks so much for your 5-star review! We are so pleased to hear that your host was accommodating to your needs during your party.

Rated 1 out of 5 stars

Customer support is unresponsive and…

Updated Response: Customer support is unresponsive and the guests who use Peerspace tend to be less courteous.

Peerspace responded to this review but didn't actually resolve my problem. Their support answered quickly at first, but I am STILL waiting for a response several days later on an issue related to us getting paid by Peerspace. As it stands we aren't getting any payments from the Peerspace bookings we have hosted, and we have not gotten proper support for this issue.

26 August 2024
Unprompted review
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Reply from Peerspace

Hi Banana Yoga - Thank you for your review and for bringing this to our attention. We are sorry to hear this has been your experience and hope we can make it right. Upon review of our records, I can confirm that while our agents were assisting other users at the time you entered a chat, we did respond 5 minutes later. Please note that you can always reference chats if missed in the same chat box. Additionally, the transcript of the chat with the help of your question has been emailed to you. Again, we are sorry to hear this has been your experience, but we look forward to connecting with you.

Rated 5 out of 5 stars

I’m an event planner and designer and…

I’m an event planner and designer and I’m often asked about spaces. Peerspace has made finding unique venues much easier.

19 August 2024
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Reply from Peerspace

Hi J - This is awesome to hear! Thanks so much for leaving this review. We are excited to hear we are providing unique spaces for your business.

Rated 5 out of 5 stars

Peerspace is a great platform for…

Peerspace is a great platform for producers and photographers.The Studio that we rented was a great space, the booking was easy, and we had a very good experience.

14 August 2024
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Reply from Peerspace

Hi Adriana - Thank you for sharing your review. We are pleased to hear that the process of booking with us was seamless as we strive to provide this sort of experience.

Rated 5 out of 5 stars

The space was perfect

The space was perfect. The host was professional and responsive. Would definitely look to Peerspace for future photoshoots.

29 February 2024
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Reply from Peerspace

Hi April - Thank you for your review! We are so excited to have you apart of our platform and are looking forward to many more photoshoots with you!

Rated 5 out of 5 stars

Kind host-great venue!

The host was so kind, welcoming and was able to accommodate my needs. The venue was perfect for my event. I was pleased with this experience.

13 August 2024
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Reply from Peerspace

Hi Denise - Thank you for your review! We are thrilled to hear this has been your experience booking with Peerspace!

Rated 5 out of 5 stars

Will use again!

Clean easily accessible
Quick responses
Beautiful space

12 August 2024
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Reply from Peerspace

Hi Kristin - Thank you for leaving your review. We are happy to hear that you had a great experience booking with us.

Rated 5 out of 5 stars

Great space!

This space has plenty of light with the bug windows and white walls. Great for any photoshoot!

3 May 2024
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Reply from Peerspace

Hi Lindsay - Thank you for leaving your review! We are pleased to hear you found a great venue for your photoshoot!

Rated 1 out of 5 stars

I would never suggest/refer PeerSpace…

I would never suggest/refer PeerSpace as an option for venue bookings. Used their website to book a venue for an upcoming event and placed a deposit hold. Unfortunately the host repeatedly sent me messages as they hadn't received my booking for the date we were requesting. Immediately contacted our financial institution which approved our deposit along with an email to PeerSpace support. We received initially a response for us to "rebook", however it would've generated a second cc transaction. We then received the most unprofessional, rude and unassisted response by a representative named "Michael" who deactivated our account (first time and glad to be a last time user). Our attempt was to get assistance re the venue booking and this is how you treat a consumer? I've had other people share their unprofessional experiences with PeerSpace. Maybe this was a blessing in disguise to spend our hard earned revenue with another platform. Yes, we found a lovely venue along with treated with much respect and professionalism. PeerSpace isn't the space for our family and friends. Use at your own risk, I would utilize directly contacting the vendors cut out the unprofessional middle company.

29 July 2024
Unprompted review
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Reply from Peerspace

Hi Renee - Thank you for leaving this review, and we're sorry to hear that you had a negative experience. Your feedback has been flagged and escalated accordingly.

Rated 5 out of 5 stars

Beautiful venue

Low traffic area great parking and beautiful venue for our baby shower

21 March 2024
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Reply from Peerspace

Hi Angie - Thank you for your review! We are so happy to hear that your baby shower went as planned and was comfortable for you and your guests.

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