Pela Case Reviews 2,734

I was drawn in by the promise of a sustainable case, and I ordered via their European site. Knowing that the were a Canadian company, I did my research and found information on the company site in 'shipping' claiming that they send the cases from a storage in Germany. So I figured it is okay to order from them. Little did I know that they then shipped from Canada making the purchase really not sustainable anymore but also expensive due to Eust regulations. I also waited 3 weeks for the case to arrive. I am really disappointed. For me it was straightforward that I find information in the shipping rider of the website, but they also 'hide' information about duty regulations in the FAQ. I will definitely not order again.

pela phone grip is great for the price. also got a good deal on it, it was like 50% off. had to email them and ask if the grip had magnets in it because magnets dont work with the samsung S Pen, they responded quickly and told me it doesnt have any, so it works well

I recently made an error in my ordering process, and the customer service folks were very kind to resolve it quickly. I’m very excited to receive this product because I want to help the environment and I value and support their mission.

Excellent customer service and a very good product.

I really like the variety of phone case design options. I find them to protect my phone well and I love that they are compostable! I am on my fourth case (new phone) and accidentally had the wrong shipping address, they were able to update it for me after I placed my order - they have excellent customer service as well.

First of all, I love my Pela case. I love how it feels, how it looks, the huge number of designs, and how it protects my phone. When my 2 month old case broke, right where the charger goes, they replaced it without question. I am a lifelong fan and plan on buying a new design in the spring.

Super fast response time when I had an issue with a case. But I've ordered several cases from them and this is the first time I've ever had an issue. They fixed it quickly! Their products are so good and I love that they're recycled, compostable, materials used. Love our mother earth! 🌍♥️

UK delivery takes SIX WEEKS. They conveniently fail to advertise this anywhere on their UK website. Products are shipped from Canada, which somewhat undermines the eco credentials, and I was forced to buy two under an unwanted BOGOF offer, further undermining the eco-friendly facade. Save your money (and your time) and shop elsewhere.

Love pela, i had an issue with my tracking email but they sorted it out immediately!

These cases are really gorgeous and high quality. I bought the canopy screen protector as well but when it was delivered most of the liquid had spilled into the packaging. I took a picture and contacted them. They responded quickly and with a description and photo they were fast to help me and a replacement product is already on the way! Looking forward to continue using their products.

Quick, clear and friendly customer service! Fixed my issue- would definitely order from Pela again.

I made an order, mistakenly, and they were fast, didn't argue, and took care of it quickly and efficiently. Much appreciated!!!

Update: 12/10 label created; 12/13 accepted at USPS facility. Delivery estimated in seven days. Not sure if it's the holidays or what, but whatever. Now I know.

I ordered cases late in the evening on Dec 1st. It is now Dec 10th and I have yet to receive an email with a shipping notice & tracking number. I emailed the company on the 7th & received an automated response that reads,
"Did you mean to check the status of your order?

We normally ship within 2-3 business days for items that are ready to ship and 5-7 business days for art on demand from the date of the order. Due to high volumes, we are currently experiencing a small delay. We will be shipping your order shortly and will send you the tracking details.

You can check your order status by logging in to the Help Center.

If this auto-response did not answer your question, just reply to this email with a "hi". One of our support team members will address your query."

My order is showing as unfulfilled on the website. I just emailed them again today, and am awaiting a response. If I get a positive response with a shipment confirmation & tracking number soon, I will update my review. If not, I will request a cancellation.
I've worked in customer service since I began working when I was 16, and in an office setting for years. Keeping customers up to date on their orders is the most important thing. If you get a lot of business, you should have the money to afford enough employees to effectively communicate with customers.

The customer service is quick to respond to emails and find a solution to your issue. Once they had corrected the problem they emailed and let me know. Very easy to deal with! Thanks for helping me sort out my order so easily and quickly!

My first order and I had to ask for my shipping address to be changed. I got a quick response with friendly service. Great experience.

Love my new Pela case. Exceptional quality and strong protection for my phone. I also purchased the phone grip, which didn’t adhere that long to the case. When I reached out to Pela they were right on it and sent me a new one. Great customer service!

The company is very sustainable and tells all customers what they do to ensure microplastics aren't used. I had an issue where I needed to change my address for one of my orders, and the customer service team was so completely helpful and accommodating! You can tell they really love the business and are happy to help and get their product out into the world!

Pela responded to me within a reasonable time and took all of my concerns about my new phone case seriously. I was worried that I was coming across as nitpicky when I was trying to give genuine constructive criticism, but Pela thankfully took it for exactly what it was and appreciated the insight I had given. I'm very glad that my suggestions might help out with more efficient phone cases in the future and so so glad that Pela is doing what their doing for our society and environment! They even offered to assist with my order because my concerns left me not entirely satisfied, but I am more than satisfied with their response and how they handled things! I love my phone case and will be keeping it for a very long time! Or until my one suggestion about the camera button cover comes into fruition lol! Thank you Pela!

Amazing customer service.

Their customer service team is wonderful - quick response times, caring and very effective. They respond in a way that makes you feel like a long term customer, not just a one-time buyer. I'll be back for sure.

Ordering was simple and there were great deals on cases and accessories. When I received my order, the canopy screen protector came spilled, and they quickly replaced with no questions asked. The phone case itself is beautiful and feels very sturdy.