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Pelleline Reviews 231

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TrustScore 4.5 out of 5

4.7

Shoe shop
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Rated 5 out of 5 stars

For me, shoes is the main objective when we talk about styles. I prefer wear different shoes, it depends not only on the weather outside, but also it depends on my total look. Thus, I got used to visi... See more

Rated 5 out of 5 stars

Easy and efficient. Soodie sent me pictures and was very helpful. UPS is a great choice for shipping. I paid for this but always get updates and all shipments from Pelleline have arrived in great shap... See more

Rated 5 out of 5 stars

If you are buying US goods from Australia sometimes the delivery can be less than efficient and you are left wondering whether you are ever going to receive the goods. Not so with Pelleline. My expe... See more

Rated 5 out of 5 stars

THE SHOES WERE GREAT, THE PRICE WAS EVEN BETTER BUT THE SHIPPING COST AND THE PACKAGING WAS UNACCEPTABLE. I PURCHASE SHOES ONLINE(over 40pr} and I HAVE BOUGHT ALLIGATOR COWBOY BOOTS THAT COST LESS TO... See more

Company replied

Company details

  1. Shoe shop

Written by the company

Mens Designer Shoes and Accessories

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, quality product, and fair pricing; Pelle Line is the go-to for limited release footware

2 December 2025
Rated 1 out of 5 stars

This company does not care about their…

This company does not care about their customers. AVOID THIS COMPANY AT ALL COSTS. AI purchased a pair of sandals, but they did not fit. I am a size 13 wide. According the Pelle Line, all shoes they sell are medium width. I immediately notified the company and prepared the shoes for return. The vendor to told me that he would issue a full refund only if the shoes were not worn, which I viewed as understandable, an informed me that he would return them to me if he found otherwise. I had just received the shoes, and I affirmed they had not been worn. I assured him I would return them immediately . The vendor then requested that I return the shoe AT MY COST. (Shipping fee $21). Upon return, he claimed that the shoe appeared worn at the bottom (photos evidenced otherwise). He was unsuccessful with his scam attempt to keep the shoes, however, to add insult to the injury he deducted $8.75 from my refund for a restocking fee!! Be sure the shoe fits because you're risking your money with these guys!! :-/

11 September 2025
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Reply from Pelleline

I'm sorry you feel disappointed, but I'd like to clear the facts for anyone reading.At Pelleline , we've built our reputation on honesty, quality, and fair service.
We offer free shipping on Orders, however , as stated in our policy,RETURN SHIPPING IS CUSTOMER'S RESPONSIBILITY and a $10 RESTOCKING FEE applies to refund. this small fee covers inspection and processing -its not related to shoes's condition.
Your sandals were returned with VISIBLE MARKS ON THE SOLES, and I personally took photos before reaching out , since worn items can't be restocked for hygiene reasons.Even so , your refund was processed exactly with our standard return policy, NO EXTRA DEDUCTION
We built Pelle Line on honesty, quality, and fair service- and we stand by that
Pelle Line owner

Rated 5 out of 5 stars

The website has an excellent online…

The website has an excellent online presence with a great display of shoe products. The purchasing process was seamless and user-friendly. My order was shipped immediately, and I received the shoes within just a couple of days. I continue to be highly impressed with the efficiency and service!

24 September 2025

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