Well laid out website, prompt delivery, with live tracking of where the driver is, so you know exactly when they’re about to arrive. Large choice of new and used air guns & accessories, using spri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can honestly say that when I recieved my order I couldn't have been more excited to try out my new shotgun. I love the realistic appearance and how umarex have crafted an amazing product, with a... See more
Excellent! bought the P-92 mainly for a display piece. I will be putting some custom grips on it at some point, but as it is, it’s a superb bit of kit straight out of the box. I will definitely be pur... See more
Company replied
Have just received yet another delivery from Pellpax, this time a selection of pellets to try out on my newly acquired BSA R10, and a top up of my normal "Dead Centre" pellets. The process could not h... See more
Company replied
Company details
- #9 of 11 best companies in Gun shop
- #2 of 2 best companies in Ammunition supplier
- #2 of 3 best companies in Gun club
- #119 of 178 best companies in Hobby shop
- #48 of 91 best companies in Outdoor sports shop
- #73 of 142 best companies in Sporting Goods Shop
Written by the company
Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
Contact info
Unit G, Hornbeam Road, North Walsham, Norfolk, NR28 0FX, Norwich, United Kingdom
- +441263731585
- sales@pellpax.co.uk
- pellpax.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pellpax
Good Afternoon,
Thank you for your review. I'm glad to hear our team were friendly and helpful, we look forward to helping you again soon!
Kind Regards
Ross
Great Service.
The man who served, understood what I wanted and advised me on the most cost effective solution. I managed to afford all the items I wanted and still have good quality.
17 February 2026
Reply from Pellpax
Hello,
Thank you for your review. I'm glad our team were able to assist in finding you a suitable item within your specifications and that you are happy with the quality. We look forward to seeing you next time.
Kind Regards
Ross
Reply from Pellpax
Hello Alex,
Thank you for the review. I'm glad the team in the shop were able to assist and that you're happy with your purchase. We look forward to seeing you again.
Kind Regards
Ross
Brought some shooting sticks From this…
Brought some shooting sticks From this company at the shooting show, they never had them for me to take home, but delivered free of charge three days later, fantastic company would definitely spend with them again.👍
13 February 2026
Reply from Pellpax
Hello Ray,
Thank you for taking to time to share your experience. I'm sorry we didn't have the shooting sticks in stock but glad to hear we were able to get them to you in a good timescale. We look forward to your customs in the future.
Kind Regards
Ross
Hit and miss
Purchased an air rifle and everything went perfectly. Decent communication and delivered when expected.
Later, purchased 3 tins of pellets, and experience has been much worse.
Ordered on Sunday, so expected dispatch on Monday. Order was dispatched on Tuesday, with an email to say a tracking number would follow. It didn't so I had to call them the next day (Wednesday) for a tracking number.
At that point I was told my order had been dispatched with a product missing because it was out of stock. If I hadn't called I wouldn't have known until the order arrived.
The order arrived a couple of days later (Friday) including a note about the missing item, explaining that it would follow when back in stock.
Almost a week later (Thursday morning) I emailed to ask if there was any update on the missing product. As of Friday afternoon I haven't heard anything.
I know that none of this is "the end of the world", but I think it's fair to expect much better communication from an e-commerce business these days 🤷♂️
20 February 2026
Unprompted review
Reply from Pellpax
Thank you for your review, and I’m very sorry to hear about your recent experience.
Firstly, I’d like to apologise for the lack of communication and the inconvenience caused. We are currently experiencing some technical issues with Royal Mail, specifically with tracking details not always being automatically sent when orders are dispatched. We are actively working on a fix to ensure customers receive tracking information promptly going forward.
We were also attending a show recently, which unfortunately put us behind on emails. We are working through the backlog as quickly as possible and are committed to improving our response times.
You are absolutely right to expect better communication, especially regarding the missing item. We should have made this clearer at the point of dispatch, and we recognise that both the communication and overall handling of this could have been better.
We really appreciate you taking the time to provide this feedback, as it helps us identify where we need to improve and ensure we provide the level of service our customers expect and deserve. Thank you for your patience, and we apologise again for the inconvenience caused.
Kind Regards
Ross
Great staff
Great staff , know there stuff, Greg is an asset to the company such a good member of staff ,
Thank you
12 February 2026
Reply from Pellpax
Hello Craig,
Thank you for the great review. I'm glad our staff were able to assist and shall pass the feedback to Greg! We look forward to helping you again.
Kind Regards
Ross
They issued me with faulty equipment…
They issued me with faulty equipment and they lie, told me i was abusive to there driver, yet we have photos of each other, smiling as i returned a package, never ever trust this bunch of cowboys, they lie and do not know that we have mobile phone that can take several pictures, Liars and thief's, do not trust this company..
18 February 2026
Unprompted review
Reply from Pellpax
Good Afternoon,
We are sorry to hear that you feel this way, and we would like to clarify our position.
As mentioned in our response to your previous review, we do not accept the tone or language that has been used towards our staff. We are committed to maintaining a respectful and professional environment for both our customers and our team.
We have always been, and remain, happy to arrange refunds or replacements for any genuinely faulty equipment in line with our returns process. However, once this resolution has been offered, our business relationship ends there.
We stand by our staff and the way this matter has been handled, and we will continue to ensure that any legitimate faults are resolved fairly and professionally.
Kind Regards
Ross
Great service from staff rushed off their feet!!
At Shooting Show on Friday visited your stand served by Callum best help friendly professional service great buying experience Thank you
13 February 2026
Unprompted review
Reply from Pellpax
Hello Sarah,
Thank you for coming to see us at the BSS! It was a pleasure to help you and we look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello,
Thank you for your kind words, we are glad we could help.
Kind Regards
Ross
Poor after-sales on new Beretta - Updated
I recently bought a Umarex Beretta M92a1 from Pellpax. Having got it home I had trouble getting a CO2 cartridge to seat in the magazine so took it back to the shop. After much effort, both with my magazine and a spare in the shop, Pellpax managed to get a Cartridge to work, telling me that all magazines of this type have the same problem. I still can't get the magazine to work.
So two stars for the sales experience and none for After-Sales support. Pellpax sold me gun that they knew had a problem.
Update: At Pellpax's invitation I went back to the shop and they were as good as their word. They demonstrated a new magagine and allowed me to load a CO2 cartridge myself.
Since then I have inserted more cartridges with no further problems. Thank you Pellpax.
30 January 2026
Reply from Pellpax
Good afternoon Terry,
Thank you for taking the time to share your experience. I’m sorry that things didn’t meet your expectations, and I hope we can resolve this for you.
When our shop staff mentioned the magazine issue, they were referring to the fact that it has happened before. That said, we have supplied many M92A1 models without any problems. As you are local to us, we would be more than happy to replace the magazine with a new one and install the CO₂ in the shop so you can see that everything is working correctly.
When you visit, please ask for Callum, and I will make him aware of the situation. He works Tuesday through Saturday.
We hope you will accept our offer so we can turn this sub-standard experience into a positive one for you.
Kind regards,
Ross
Helpful staff
I wanted an air rifle and the Pellpax website offered so many choices I decided to visit the store & the friendly knowledgeable staff backed by their own personal experiences enabled me to make the right choice - thanks guys!
11 February 2026
Unprompted review
Reply from Pellpax
Hello Tony,
Thank you for your review. I'm glad the staff were able to assist you in finding a suitable rifle. We look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello Ed,
Thank you for taking the time to leave a review. I'm glad the staff were able to assist you and we look forward to helping you again.
Kind Regards
Ross
Excellent service from the sales team…
Excellent service from the sales team and delivery driver Tony. Full communication from sales to delivery.5 stars guys ! Will buy from Pellpax again. Recommend anyone who is looking for shooting equipment and Airguns .
8 February 2026
Unprompted review
Reply from Pellpax
Hello Christopher,
Thank you for taking the time to leave us such a nice review. I shall pass the praise onto Tony and we look forward to seeing you again!
Kind Regards
Ross
Excellent knowledgeable staff
Excellent knowledgeable staff, really competitive pricing and good offers. I'm so lucky to live close to Pellpax, however they offer a super efficient delivery themselves so a win win for everyone! Thank you Pellpax .
31 January 2026
Reply from Pellpax
Hello Rob,
Thank you for the review. I am glad to hear you found our knowledge and prices excellent. We look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello,
Thank you for leaving us a review. I shall pass this onto Billy and we look forward to seeing you again!
Kind Regards
Ross
Extremely helpful..As a beginner Greg…
Extremely helpful..As a beginner Greg was very helpful and understanding of all my questions..
26 January 2026
Reply from Pellpax
Hello Kate,
Thank you for taking the time to let us know about your experience.
I'm glad we were able to answer all your questions and will pass the feedback to Greg.
Kind Regards
Ross
Buy with confidence from Pellpax!
I know that what ever I buy from Pellax, the team are always there to help.
You can buy from these guys with confidence! Customer service is second to none.
A big thanks to Greg! 👍
22 January 2026
Reply from Pellpax
Hello,
Thank you for taking the time to leave us a 5* review.
Your customs are very much appreciated and I shall pass the thanks onto Greg.
We look forward to seeing you again in the future.
Kind Regards
Ross
Reply from Pellpax
Hello Emma,
Thank you for taking the time to leave us a review, it means a lot.
I'm glad to hear you found our team helpful and friendly, we always strive for this.
We look forward to seeing you again soon.
Kind Regards
Ross
Excellent knowledge and great service…
Excellent knowledge and great service and very good value for money, I have been many times and will continue to use them for all my shooting needs.
19 January 2026
Reply from Pellpax
Hello Mark,
Thank you for taking the time to leave us a review.
I'm glad to hear you had such a good experience with our company and thank you for your continued trust in us.
We look forward to seeing you again soon.
Kind Regards
Ross
Great customer service .
Great customer service ,visited after recommendation and glad I did, great setup purchased at a good price , would definitely recommend to others
14 January 2026
Reply from Pellpax
Hello Steve,
Thank you for taking the time to leave us such a kind review.
We are glad to hear about the recommendation and that we lived up to it!
We look forward to seeing you again.
Kind Regards
Ross
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