I purchased a car seat but decided to return it because I had thought it was elevated to allow the dog to see out, but it was not. The return process went smoothly and I was given a refund minus a res... See more
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Review summary
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Pelsbarn is very important not only are there products excellently made for our pet partner, (family) but they help with all animals to be feed and treated when no one else will. THEY CARE And that's... See more
Company replied
I cannot say enough wonderful things about Pelsbarn. After our house fire, we were going through such a difficult time — and they replaced Milo’s bed completely free of charge. 🐾💛 That kind o... See more
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Our Bella is a rescue that was days from being euthanized. From the day she came home she was afraid, shaking and untrusting. We had exhausted everything the internet offered in quelling her anxiety,... See more
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Company details
Written by the company
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
More than just a dog bed...
Written by the company
- No robots here; we're real people!
- At Pelsbarn, we’re not just in business to sell products - we’re here for a greater good. Did you know? Everyone on Team Pelsbarn also volunteers at shelters, pouring their hearts into every order to help dogs everywhere. Sometimes it may take a bit longer than you expect, but that’s because we’re balancing our mission with care and dedication. We do our best! Really. Thank you for your patience in this fast-paced world; your understanding helps us continue making a difference for the dogs who need it most. ❤️
Read before writing a review
Important Note From Fay (owner Pelsbarn)
There is a delay which you need to know of! Recently, your overwhelming love for our products has led to more orders than we ever imagined, and while this makes us very grateful, it has also caused unexpected delays in shipping......
We’re a small team working tirelessly to ensure every furry friend gets what they deserve, and we truly appreciate your patience as we catch up.
Please know that we’re doing everything we can to get your order to you as quickly as possible, and we’re confident your pup will love it when it arrives. ❤️
A review has a huge impact on our business, and we kindly ask for some additional time. I assure you, the wait will be worth it!
Thank you for standing by us as we grow to make an even bigger difference in the lives of ALL dogs. With and without a home!
With gratitude,
Fay, Bianca and the other dogmoms from Pelsbarn
Contact info
United States
- pelsbarn.co
4.2
Great
3K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great product
This is a great product, made very well and comforting to out pets. Our cats love it! It also keeps them directly off our sofa cushions.
23 December 2025
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share this wonderful review, we truly appreciate it! 💛
We’re delighted to hear that you’re happy with the quality of the product and that it brings comfort to your pets. Knowing that your cats love it is the best compliment we could receive! Creating cozy, inviting spaces where pets feel safe and relaxed is exactly what we aim for with every product we make.
We also love that it helps keep your cats comfortably off the sofa cushions while still letting them enjoy their favorite spot. That balance between pet comfort and protecting your furniture is something many pet parents look for, so it’s great to hear it’s working so well for you.
Thank you again for your kind words and for trusting us with your pets’ comfort. We wish you and your cats many more cozy, happy moments ahead and we’re always here if you need anything! 🐾💛
Pelsbarn has GREAT accessories for dogs!
I think the Pelsbarn car accessories are great! My little guy wasn’t overly fond of car rides. I ordered the small bed and he thinks it’s great! The calming blanket gets good use in his bed in my computer room. Mostly, the cooling pads are FANTASTIC during the summer and if he gets too warm under the covers. I think I have four of them in various places.These are quality items and they wash & dry well. Anything I’ve gotten from Pelsbarn has been truly worth it!
18 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a detailed and enthusiastic review, we truly appreciate it! 😊
We’re absolutely delighted to hear how much your little guy is enjoying the Pelsbarn car accessories and that the small car bed has helped make car rides a more positive and comfortable experience for him. That’s exactly what we hope for, especially for dogs who aren’t naturally fond of traveling.
It’s wonderful to hear that the calming blanket is getting good use in his bed in your computer room, creating cozy, familiar spots around the house can make such a big difference. And we love hearing your excitement about the cooling pads! Knowing that you have several of them in different places and that they help keep him comfortable during the summer or when he gets too warm under the covers truly makes us smile. Comfort in every season is so important.
Thank you as well for mentioning the quality and ease of washing and drying. We design our products to be not only comfortable for pets, but also practical and durable for everyday life. Hearing that everything you’ve purchased has been worth it means the world to us.
Thank you again for your trust and support of Pelsbarn. We wish you and your dog many more comfortable, cozy, and happy moments together, at home, in the car, and everywhere in between! 🐾💛
Five Star Customer Service!
I have ordered two beds and a blanket from Plesbarn. The quality is outstanding. Easy to wash and my dog loves them. They come with FREE seatbelts. We lost one of them and when I went to to website to order a replacemant I saw that they didn't sell them. I sent and email and they gladly sent me a new one ---no charge. Their mission is another reason to love them!
18 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a thoughtful and heartfelt review, we truly appreciate it! 💛
We’re delighted to hear that you’re so happy with the two beds and the blanket, and that the quality, ease of washing, and comfort have all met your expectations. Knowing that your dog loves them is the greatest compliment we could receive. Comfort, practicality, and durability are exactly what we aim for in our products.
We’re also very glad we could help when you lost one of the seatbelts. Even though they aren’t sold separately, we’re always happy to assist where we can, and it’s wonderful to hear that this small gesture made a positive difference for you. Taking care of our customers and their pets, is something we truly value.
Thank you as well for mentioning our mission. Supporting shelter animals and giving back is a core part of who we are, and it means a lot to know that this resonates with you. Customers like you make it possible for us to continue doing this work.
Thank you again for your trust, your kind words, and your support of Pelsbarn. We wish you and your dog many cozy, safe, and happy moments ahead. If you ever need anything, we’re always here to help! 🐾💛
Quality product. Got 2 of the couch beds. Beautful color. Our grandpuppy loves it. One at home and one at G'pa & G'ma's house. Stays on couch nicely without sliding off when used by a black lab.
My grandpuppy loved the couch beds. They look very nice, classy on our couches. Good communication from the company. Love that our purchase helps shelter animals. Loved the holiday sale.
25 December 2025
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a wonderful and detailed review, we truly appreciate it! 💛
We’re absolutely delighted to hear that you’re happy with the quality and look of the couch beds, and even more so that your grandpuppy loves them! Knowing that there’s one bed at home and another at G’pa & G’ma’s house made us smile, it’s the perfect setup for keeping your grandpuppy comfortable wherever they are. It’s also great to hear that the beds stay nicely in place on the couch, even with a black lab using them, and that they add a classy touch to your living space.
We’re very glad you had a positive experience with our communication as well. Clear, friendly, and reliable customer service is something we truly value, so it means a lot to know that stood out to you. And thank you for mentioning our support for shelter animals, that’s a cause close to our hearts, and it’s only possible because of caring customers like you.
We’re also happy you were able to enjoy the holiday sale! Your support, kind words, and recommendation mean the world to us. Wishing you, your family, and your grandpuppy many cozy, happy moments ahead. If you ever need anything, we’re always here to help! 🐾
Swift shipment of a top quality…
Swift shipment of a top quality product. Highly recommend the Pelsbarn dog bed for the car.
17 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to leave this great review, we really appreciate it! 😊
We’re delighted to hear that you were happy with both the fast shipment and the quality of the product. Knowing that the Pelsbarn dog bed for the car met your expectations means a lot to us. We put a lot of care into designing our car beds to provide comfort, support, and a secure feeling for dogs while traveling, so it’s wonderful to know it’s being enjoyed.
Thank you as well for your recommendation. That kind of feedback truly motivates our team and helps other pet owners feel confident in their choice. If you ever have questions, need advice, or are looking for another product for your dog, we’re always happy to help.
Wishing you and your dog many comfortable and safe journeys together! 🐾🚗
They stood behind the mixup
I ordered a couple of items in the first part of December for Christmas Gifts. The order was processed, and items were packaged & shipped separately. Unfortunately, the tracking information and the carrier they used were not great. I tried to be understanding, given that it was the busiest time of year, but eventually reached out to their customer service via email for help. The first agent tried, but I ended up spending a lot of time tracking my products, reminding them I still hadn't received my items because the shipping company had missed the delivery window, and then delaying the packages' return to the hub so it could put them back out for delivery. After finally receiving both products, I reached out to their customer service to make good on all the time, frustration, and delays in my situation. The 2nd Agent was very responsive and checked the history of all the issues encountered. A solution was presented to me that they felt was fair to both parties. When I didn't respond to the initial proposal, they followed up to make sure I'd seen it and agreed with their solution. Thank you, Karlo, for the good customer service. I appreciate the time you invested in my problem, the effort you put into resolving it, and the way you made me feel that I and my order mattered to you and your company. I understand that things can go wrong, but ultimately, it's how you handle things that makes the difference
15 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a detailed and honest review. We truly appreciate it.
We’re very sorry for the frustration you experienced with the shipping process, especially during such a busy time of year and when the items were intended as Christmas gifts. While the shipping delays and tracking issues were outside of our direct control, we completely understand how stressful and time-consuming this situation was for you, and we appreciate your patience and understanding throughout the process.
We’re glad to hear that, in the end, our customer service team was able to step in, review the full history, and work toward a solution that felt fair. A special thank you for recognizing Karlo, your kind words about his responsiveness, follow-up, and dedication mean a great deal to us and will certainly be shared with him. Making sure our customers feel heard, valued, and supported is something we take very seriously.
You are absolutely right: issues can happen, especially during peak seasons, but how they are handled makes all the difference. Your feedback helps us continue improving both our logistics partners and our internal processes so we can provide an even better experience going forward.
Thank you again for your patience, your understanding, and your thoughtful review. We truly value your trust in Pelsbarn and hope you enjoy your products for a long time to come. If you ever need assistance in the future, we’re always here to help.
Best regards,
Team peksbarn
I was not able to install a Pelsbarn…
I was not able to install a Pelsbarn car seat I had bought online. I could not find detailed instructions on their website. Called and was sent useless instructions. Could not find a way to leave a review on their website. I wouldn't trust a company's reviews if it's so difficult to leave a review. Very frustrated.
The info the company sent me was not helpful.
15 January 2026
Unprompted review
Reply from Pelsbarn
Hi Anne.
We’re sorry to hear about your experience and understand how frustrating this has been.
We do see that you’re still in active communication with our support team, and they are continuing to work with you directly to resolve this through your open support ticket. We’ll remain with you throughout the process until everything is fully addressed.
Thank you for bringing your feedback to our attention.
Warmly,
Team Pelsbarn
Jimbo and Nova absolutely loved their…
Jimbo and Nova absolutely loved their beds from the moment we opened it. We got 2, but only laid out one first to test it out - immediate competition between them to claim the spot! Great product!
12 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for this fantastic and heartwarming review — it truly made us smile!
We absolutely love hearing that Jimbo and Nova were excited from the very first moment their beds were opened. Immediate competition is probably the best compliment a pet bed can get! 😊 It’s wonderful to know that the comfort and design were such a hit that they both wanted to claim the same spot right away.
We’re also glad you chose to try one bed first (even if it led to a bit of friendly rivalry!) and that the experience confirmed you made the right choice. Knowing that our beds bring that level of comfort, security, and happiness to pets is exactly what we aim for with every product we create.
Thank you again for your trust, your enthusiasm, and for sharing such a fun moment with us. We wish Jimbo and Nova many cozy, relaxing naps ahead, now each with their own perfect spot! 🐾💛
Trusted company
Not only do they have a quality product but their customer service is outstanding. One of the few companies that lives up to their offers. Black Friday produced a lot of false offers. ,
Great company
29 November 2025
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share your experience, we truly appreciate your kind and honest review.
We’re really happy to hear that you’re satisfied with both the quality of our products and our customer service. Providing products that meet high standards and backing them up with reliable, transparent support is something we take very seriously, so it means a lot to know this stood out to you.
We also appreciate you mentioning your experience around Black Friday. We understand that this period can sometimes be confusing or disappointing due to unclear or misleading offers, which is exactly why we do our best to be honest and consistent with what we promise. Hearing that you feel we truly live up to our offers is a huge compliment and reinforces our commitment to doing business the right way.
Thank you again for your trust and support. We’re grateful to have customers like you and look forward to serving you again in the future. If you ever need anything, we’re always here to help! 🐾
Pelsbarn products are my first choice.
I selected their products because they are of high quality and designed with desirable features. With Pelsbarn I also now have a partner in preparing my home for my new dog, knowing how to help it adjust to its new life, and detailed guidance on training and so much more. They do wonderful work with shelters all over the country and I feel good supporting their generous and caring efforts.
18 November 2025
Unprompted review
Reply from Pelsbarn
Dear Debbie,
Thank you so much for taking the time to write such a thoughtful and meaningful review. We truly appreciate it and are incredibly grateful for your kind words.
We’re honored that you chose our products for their quality and thoughtful design, and even more so that you see Pelsbarn as a partner in preparing your home for your new dog. Helping pets and their humans feel confident, supported, and well-prepared, especially during such an important transition, is something we care deeply about. Knowing that our guidance, tips, and resources are helping you support your dog as they adjust to their new life means a great deal to us.
It also truly warms our hearts to hear that our work with shelters resonates with you. Supporting dogs in need is a core part of who we are, and it’s only possible because of compassionate customers like you who choose to support those efforts. Your trust and support allow us to continue giving back and making a positive impact beyond our own products.
Thank you again for believing in Pelsbarn and for being part of our community. We wish you and your new dog a beautiful journey together filled with comfort, learning, and many happy moments. If you ever need advice, support, or anything else along the way, we’re always here for you. 🐾💛
Pelsbarn Self-warming Calming Blanket is the Best on the Market!
Pelsbarn produces a self-warming, calming blanket that not only is gorgeous in brown (with mottled shades of beige) but also has a mylar insert inside the zippered shell. These blankets allow our community cats to keep extremely warm even in the coldest weather, and they look and feel heavenly. These are, by far, the best blankets I have ever found for our cats, who love to nestle in them and feel cozy and comfortable. We have purchased a total of 10 now and are extremely happy with the results!
15 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate it!
It means a great deal to us to hear how well our self-warming, calming blankets are performing, especially in such an important setting. Knowing that the blankets help keep your community cats extremely warm and comfortable, even in the coldest weather, is incredibly rewarding. The mylar insert was specifically designed to reflect body heat without the need for electricity, so it’s wonderful to hear that it’s making a real, noticeable difference.
We’re also delighted that you love the look and feel of the blankets. The warm brown tones with mottled beige shades were chosen to feel both natural and calming, and it’s great to know they’re as visually pleasing as they are functional. Hearing that the cats love to nestle into them and feel cozy and secure is exactly the outcome we hope for.
The fact that you’ve purchased a total of 10 blankets truly means the world to us. Your trust in our products and your dedication to providing comfort and warmth to your cats is deeply appreciated. Thank you for the amazing work you do for your community cats and for choosing Pelsbarn, we’re honored to be a small part of their comfort and care. 🐾
Fantastic customer service
I ordered a few times and both were incorrectly ordered by me. The Pelsbarn team made it easy to return and replace with the correct item both times. It is this fantastic customer service along with their wonderful products that makes them a great company, I will certainly continue to order from them for my pet needs,
15 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share this wonderful review, it truly means a lot to our entire team.
We’re really glad to hear that even when the orders weren’t quite right initially, we were able to make the return and replacement process easy and stress-free for you. We know mistakes can happen, and our goal is always to support our customers quickly and fairly, so it’s great to know you felt well taken care of.
Your kind words about our customer service and our products are incredibly motivating for us. We put a lot of care into creating items that are both practical and comfortable for pets, and pairing that with friendly, reliable support is something we genuinely value.
Thank you for your continued trust in Pelsbarn and for choosing us for your pet’s needs. We look forward to helping you again in the future and wish you and your pet many happy, comfortable moments together! 🐾
Sizr
At first we thought the couch beds we ordered were too small for our 2 Golden retrievers. But we turned them around and the dogs LOVE them!! Very happy dogs!
15 January 2026
Unprompted review
Reply from Pelsbarn
Dear Kathy,
Thank you so much for taking the time to share this lovely review! We’re really happy to hear how this turned out 😊
It’s great that you gave the couch beds a second try by turning them around, sometimes a small adjustment can make a big difference. Even better to hear that your two Golden Retrievers absolutely love them now! Knowing that the beds are comfortable and enjoyed by larger dogs truly means a lot to us, especially since their comfort and relaxation are exactly what we aim for with our products.
Your experience will also be very helpful for other pet owners who might have similar doubts at first. We really appreciate you sharing this, and of course we’re thrilled to hear about your very happy dogs 🐾
If you ever have questions, need advice, or want to share more about how your dogs are enjoying their beds, we’d love to hear from you. Enjoy many cozy moments ahead!
Best customer service
After a snafu with shipping, not Pelsbarn's fault, they were so conscientious and helpful with getting my order to me. The customer service is fast, kind, and human🙂
18 December 2025
Unprompted review
Reply from Pelsbarn
Dear Kathleen,
Thank you so much for taking the time to leave such a thoughtful and kind review, we truly appreciate it.
While shipping issues are never ideal, we’re really glad to hear that our team was able to support you quickly and helpfully along the way. We believe that clear, honest, and caring communication is especially important when something doesn’t go exactly as planned, so it means a lot to know that our approach came across as fast, kind, and genuinely human 😊
Your understanding and patience during the process are greatly appreciated, and we’re happy we could help ensure your order reached you safely in the end. Feedback like this motivates us to continue providing not just great products, but also customer service that truly puts people (and their pets!) first.
Thank you again for your trust in Pelsbarn. If you ever need assistance in the future, we’re always here to help. Wishing you and your pet many happy moments ahead! 🐾
We have 5 dogs between 2 families and I…
We have 5 dogs between 2 families and I nought 5 couch beds and 2 blankets and the dogs LOVE THEM! I do not regret my purchase and they are so easy to launder. Update: I forgot to mention that our dogs, 1 momma German Shepherd and her remaining 4 pups are what we have. 💗
14 January 2026
Unprompted review
Reply from Pelsbarn
Dear Stacy,
Thank you so much for taking the time to leave such a wonderful review! We truly appreciate you sharing your experience.
It’s amazing to hear that all five dogs, across two families, are loving their couch beds and blankets! Knowing that the products are enjoyed by so many dogs at once really makes us smile, and it’s especially rewarding to hear that you don’t regret your purchase at all. That’s exactly the kind of confidence and satisfaction we hope to give our customers.
We’re also very glad you mentioned how easy everything is to launder. Practicality and ease of care are just as important to us as comfort, especially in multi-dog households where things need to stay fresh and clean without extra effort.
Thank you again for trusting us with the comfort of your dogs. If you ever need anything in the future or want to add more cozy spots for your pups, we’re always happy to help. Wishing you and your dogs many comfortable, relaxing moments ahead! 🐾
Responsive to my inquiry and great…
Responsive to my inquiry and great product.
26 December 2025
Unprompted review
Reply from Pelsbarn
Dear Patricia,
Thank you very much for taking the time to leave a review! We truly appreciate your feedback.
We’re delighted to hear that you were happy with both our responsiveness and the product itself. Providing quick, clear, and helpful communication is something we really value, so it’s great to know that this stood out to you. Just as importantly, we’re glad that the product met your expectations and that you’re satisfied with your purchase.
Your kind words mean a lot to our team and motivate us to keep delivering both quality products and attentive customer service. If you ever have any questions, need assistance, or are looking for something new, please don’t hesitate to reach out, we’re always happy to help.
Thank you again for your trust and support. We hope you continue to enjoy your product for a long time to come!
Christina did a great job answering
Christina did a great job answering, asking a few more questions to understand the issue and then resolving the issue correctly. Thank You for great service
8 January 2026
Unprompted review
Reply from Pelsbarn
Thank you so much for taking the time to share this lovely feedback, we truly appreciate it! 😊
We’re delighted to hear that Christina was able to help you so effectively. Taking the time to ask the right questions and fully understand an issue is very important to us, as it allows us to provide the most accurate and fair solution. It’s wonderful to know that you felt listened to and that everything was resolved correctly 🙌
Your kind words about our service mean a lot to both Christina and the entire Pelsbarn team. Feedback like this truly motivates us to keep delivering the personal, caring support our customers deserve 💛
Thank you again for your trust and support. If you ever need assistance in the future, we’ll be more than happy to help! 🐾
Merchandise received in a timely manner…
Merchandise received in a timely manner and what was ordered was very nice. And the work that they do with shelters is great!
23 December 2025
Unprompted review
Reply from Pelsbarn
Dear Terri,
Thank you so much for taking the time to share your experience with us! We’re really happy to hear that your order arrived on time and that you’re pleased with the quality of the items you received. Knowing that our products meet your expectations truly means a lot to our entire team.
It’s especially wonderful to read that you appreciate the work we do with shelters. Supporting animals in need is a core part of who we are, and being able to give back, together with our customers, makes everything we do even more meaningful. Your support directly helps us continue these efforts, and for that we’re incredibly grateful.
Thank you again for your kind words and for being part of the Pelsbarn community. We hope your pet continues to enjoy their new items, and we’re always here if you need anything in the future 🐾💛
Fast and friendly customer service
Fast and friendly customer service. My dog loves her new car dog bed!
30 December 2025
Unprompted review
Reply from Pelsbarn
Thank you so much for your lovely review! We’re truly happy to hear that you had a positive experience with our customer service and that everything went smoothly for you. Providing fast, friendly, and personal support is something we really value, so it’s wonderful to know that this stood out to you.
Even better is hearing that your dog loves her new car bed! Creating a safe, cozy, and comfortable space for dogs during car rides is exactly what we aim for, and knowing that your pup is enjoying it makes our day. We hope it brings many relaxed, happy journeys together, whether it’s a quick trip or a long adventure.
Thank you again for choosing Pelsbarn and for taking the time to share your experience. We truly appreciate your trust and are always here if you need anything in the future 🐾💛
It is a wonderful product
It is a wonderful product. Customer service needs to respond more quickly. I had a return and the response was slow that I ordered the item I needed & didn’t want to wait. They eventually responded & offered me options but again the response time is slow. I’m still waiting for the final outcome.
11 January 2026
Unprompted review
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