Peluka Salon Reviews 

118
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Cannot thank you enough Phillip, you certainly made my journey through chemotherapy so much easier, lovely easy going environment, beautiful relaxed surroundings, just perfect . I absolutely love m... See more

Rated 5 out of 5 stars

This is my first time using this company but it definitely won’t be the last!! Everybody, without exception, was helpful, kind & efficient and provided the best customer service I’ve ever received fro... See more

Rated 5 out of 5 stars

I love this company. Have used them for years and are my go to for everything wig related. Fran is knowledgeable and approachable and all her conversations are empathetic. She intuitively understands... See more

Rated 5 out of 5 stars

Love my purchase,ordering another one.(terry turban)so nicely wrapped and a chocolate, yummy.felt like I was dealing with family.Highly recommend.

Company details

  1. #6 of 10 best companies in Wig shop

Written by the company

So who are Peluka Salon? We are a team of hairstylists and one wig wearer. The brainchild of Francesca (said wig wearer) who is determined to make alternative hair less 'hush hush'. Working with clients in a salon environment, to provide hair loss solutions they can feel confident in. Alopecia, cancer treatment, thinning hair; none of these should prevent the luxury of 'having your hair done'. Peluka Salon is dedicated to providing expert solutions for those dealing with hair loss. Founded by Francesca, a wig wearer, and Matthew, a hair stylist. Together they pride themselves in understanding your individual needs. Francesca and Matthew strive to create a salon experience where clients feel pampered, cared for and supported. Peluka Salon is based in Leigh-on-Sea, Essex, UK. Providing alternative hair solutions both online and in salon. Offering consultation, fitting, cutting, colour and maintenance services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(118)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peluka Salons Amazing service

Amazing Peluka Salons offer such a great service from start to finish. Francesca was very helpful and really knows her industry.

I wouldn't hesitate to return for repeat services on any of my hair toppers.

15 September 2023
Rated 5 out of 5 stars

Outstanding customer service and quality

I received a beautiful topper from Francesca at Peluka this week! The topper was custom coloured and cut for me and arrived without the need for further styling which was a huge bonus. The quality of the piece is exceptional and the service, from initial consultation to the gorgeous presentation box full of goodies in which I recieved my topper, was amazing. Francesca makes the whole process of wearing alternative hair fun and exciting and I cannot wait to purchase another piece! Thank you so much!

22 June 2023
Rated 5 out of 5 stars

Brilliant experience at Peluka!

Brilliant experience at Peluka!

Francesca is absolutely wonderful. So welcoming and just makes you feel comfortable straight away.
I am so over the moon with my new hair! It has given me so much confidence. Really changed my life!
I can’t thank Francesca enough. I only wish I had met her sooner.

Emma

15 May 2023
Rated 5 out of 5 stars

Amazing colour work

I cannot recommend Peluka Salon enough. From start to finish they have been such a wonderful service. Francesca is an absolute sweetheart and really took the time to understand what I wanted, even when I didn't know myself. I now have the most beautiful hair that suits me to perfection! It has gone from hair that I couldn't wear to hair that has given me so much confidence, I honestly can't thank her enough! The colour work is perfection! I will definitely be using Peluka Salan again in the future.

23 April 2023
Rated 5 out of 5 stars

If I could give more stars I would

If I could give more stars I would, I was recently left without a hair topper as my other one with another company had a fault. I contacted Fern and she went above and beyond to provide me with another and coloured it perfectly. Turnaround was so quick and she was in constant communication with me from start to finish. I would 100% recommend this company and I will be back for sure, thank you

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Francesca is brilliant

Francesca is brilliant - my only fault is the fact that you have to pay duty to Ireland which makes the pieces expensive - My other advice would be if you know the colour from a particular brand that you like and suits you, don't go by the colour on the website as this can be very misleading - I recently bought Cinnamon Brown (Ellen Willie) and although it looks like Mocca Rooted, its nothing like it. If you buy sale items they can't be returned - so you need to know your colours.

14 March 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you for your review :)) Yes unfortunately we have no control over customs and duties when sending to the EU & Internationally. It is a frustration we feel ourselves, especially when sending to Ireland.

Just to note that it is only clearance items which are listed as specific colours and are not returnable. These are overstock items in the salon and are heavily discounted.

All standard non-clearance items are available in all colours and listed on our website with all colour options, and if these are bought with the use of a discount code or via promotion they are indeed returnable subject to our 14 day return policy.

Thank you again for your kind review XX

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always! Although my purchase was slightly delayed,(not the fault of the company) I was kept up to date at all times and a thoughtful and totally unexpected small gift added to my package.

Thank you

8 February 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for the kind review - unfortunately, we had an issue with UPS for this shipment. We have since moved all our imports to DHL without any delays so far. Thank you again X

Rated 5 out of 5 stars

Excellent all around

Excellent website, range of products and service. Packaging always done beautifully. You get the feeling that Francesca really does care. Thank you!

7 February 2023
Peluka Salon logo

Reply from Peluka Salon

Ahhh what a lovely review :) I really do care, getting the support you need is so important to us. Thank you for supporting us.

Rated 5 out of 5 stars

First time buying online from Peluka…

First time buying online from Peluka Salon and I will definitely buy from them again! Fast delivery, packaged nicely and included care instructions etc also a lovely hand written message from one of the owners, Francesca, a personal touch that goes a long way and so appreciated ❤️

16 January 2023
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for leaving such a lovely review :)) Always a pleasure speaking with you X

Rated 5 out of 5 stars

Highly recommend- Peluka Salon

Francesca was brilliant at providing me with great choices when choosing a wig. I love the style and look of my wig, it is so natural looking, and I will definitely be ordering more wigs from Peluka Salon in the near future.

2 December 2022
Peluka Salon logo

Reply from Peluka Salon

Lovely helping you as always :) Thank you so much for leaving such a kind review X

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. This was my first purchase from this website and I'll definitely buy from here again. I am delighted with my wig. Its beautiful and high quality.

7 December 2022
Peluka Salon logo

Reply from Peluka Salon

Oh we are so glad you are happy with your wig :))) Thank you so much for leaving such a kind review X

Rated 5 out of 5 stars

Well looked after by a lovely team

Francesca and the team made me feel very welcome and put me at ease. Very knowledgeable and thorough. I’m happy with my experience and definitely recommend.

8 December 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for your kind review :) We are glad you had a great experience and look forward to seeing you in the salon again soon :)

Rated 5 out of 5 stars

Great experience

Friendly customer service, quick replies to all my questions, fast delivery, and lovely personal message with my order. I was happy with my purchase and I would definitely order from Peluka Salon again!

2 December 2022
Peluka Salon logo

Reply from Peluka Salon

Thank you so much for your kind review, we are so glad you are happy with the service and your purchase :))

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look