Pemberton PortraitsReviews 

26
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the portraits for their beautiful quality and ability to capture the personality and essence of their subjects, even from less-than-ideal source photos. Many reviewers were impressed with how realistic the portraits looked, often resembling real oil paintings, and appreciated the attention to detail. People frequently expressed their happiness with the final product, often ordering multiple portraits or recommending them as meaningful gifts. The quality of the frames also received positive remarks, with some customers noting their beauty and how well they complemented the artwork. However, some customers also noted that the company stands behind its product, promptly arranging replacements for damaged items, ensuring satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing extreme happiness and... See more

Quality

Customers consistently express satisfaction with the quality of their portraits, often describing them as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First we ordered a portrait of our much beloved horse. Sooo pleased with the result that we ordered a portrait of our two adorable dogs who are inseparable. Their portraits are beautiful but not ju... See more

Rated 5 out of 5 stars

Mainly the extreme courtesy I was shown online. Their help with a small issue I had and the willingness to remain polite and helpful . That is not even the outstanding quality of their work, Amazing... See more

Company replied

Rated 5 out of 5 stars

I have had 2 portraits done of my baby Jack and they did such an amazing job capturing his face esp his eyes that when my best friend just had to put her dog to sleep cause of cancer I ordered one for... See more

Rated 5 out of 5 stars

Our portrait of our beloved little terrier could not be more beautiful. The communication, consideration and skill with honoring of special requests is unmatched with other portrait services we trie... See more


Company details

Written by the company

Museum-Grade Pet Portraits From Your Photo. Bespoke museum-grade pet portraits hand-refined by our studio. Digital downloads from $37 & 100-year gallery canvases. Free worldwide shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.6

All reviews

(26)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful Result w/ Exceptional Communication & Customer Satisfaction

Bella was exceptionally patient, accommodating & genuinley attentive to all my requests through out the entire ordering process which resulted in the PERFECT portrait….what customer satisfaction should be!!
I have highly recommended to others if they want a beautiful representation & heartwarming portrait of their beloved pet!
Thank you again Bella 🫶❣️

5 June 2026
Rated 5 out of 5 stars

Absolutely beautiful portrait!

We have recently received a portrait of our dearly loved cat who recently passed away. The portrait is beyond our expectations.. it is absolutely beautiful. The artwork is just stunning and every detail allows the picture to come alive. We have now ordered a further 2 pieces to make our home feel like Bailey is still with us through the expertise and detail that Pemberton Portraits provides.
Bella has provided exceptional customer service and has continued to keep us informed throughout any queries.
We would highly recommend the service that Pemberton Portraits provide to give you an everlasting beautiful portrait.
Thank you so much! x

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Totally Satisfied

First we ordered a portrait of our much beloved horse. Sooo pleased with the result that we ordered a portrait of our two adorable dogs who are inseparable. Their portraits are beautiful but not just that, they seem to capture their personalities as well.
With both portraits we offered a few suggestions to get them spot on and the changes were welcomed and quickly incorporated. I can’t imagine a better experience.
The quality of the portraits is top notch and our framer was very impressed.
Pemberton is highly recommended.

24 June 2026
Rated 5 out of 5 stars

Beautiful portrait

Our portrait of our beloved little terrier could not be more beautiful. The communication, consideration and skill with honoring of special requests is unmatched with other portrait services we tried. Pemberton added our pup’s collar by my sending a photo of just the collar snd it’s perfect. We were not only so pleased with the actual portrait, but the beautiful frame as well!
I’ve recommended Pemberton to friends and family.

10 June 2026
Rated 5 out of 5 stars

Beautiful portraits

I have had 2 portraits done of my baby Jack and they did such an amazing job capturing his face esp his eyes that when my best friend just had to put her dog to sleep cause of cancer I ordered one for her

14 June 2026
Rated 4 out of 5 stars

Eventually got it, as described

I initially didn’t get the portrait, but then once I did, it was good quality and as pictured in the preview.

10 June 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Hi John, we are so incredibly sorry to hear that the email with Baloo's portrait never made it to your inbox! Sometimes our automated delivery emails can unfortunately slip into a spam or promotions folder. To make things right, we've just reached out to you directly with the high-resolution files attached, and we have also issued a full 100% refund for your order to make up for the frustration. Please keep an eye on your inbox (and spam folder just in case!), and let us know if there is absolutely anything else we can do for you.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! needed some corrections made and they were so kind and efficient making them. Very professional and kind. Im extremely happy with my portrait. Thank you, now I have a beautiful portrait to remember my beloved one besides the beautiful memories.

8 June 2026
Rated 5 out of 5 stars

From heartbreak to happiness

My son recently lost his buddy from childhood and was not around when she passed away. I wanted to give him a beautiful "portrait" as a gift and got exactly what I wanted.
I was able to find a perfect frame and when he received it, he was really impressed. It's now hanging on his bedroom wall, where he can see it all the time.

2 June 2026
Rated 5 out of 5 stars

The entire process was fantastic

The entire process was fantastic, we lost our boy to cancer after 9 years old , they were so helpful. And the final portrait was amazing and so beautiful , it brought his face and smile back to us, I thought it would be hard to see his face on the wall , but in fact it was so comforting to see him , thank you again

2 June 2026
Rated 5 out of 5 stars

Beautiful Print, Outstanding Support from Pemberton

We found Pemberton Prints online and immediately loved the portrait of our beloved dog, Baron. We ordered the larger framed version, but unfortunately it arrived with one corner of the frame damaged during shipping.

We reached out right away and quickly heard back from Bella, who was fantastic from the start. She made it clear that they stand behind their product and promptly arranged for a replacement framed portrait to be sent - this time double bubble-wrapped with extra corner protection.

The replacement arrived in perfect condition, and we now have a beautiful, classy, and distinguished portrait of Baron hanging in our hallway. We highly recommend Pemberton Prints - their customer service is outstanding and their prints are truly exceptional.

1 June 2026
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Reply from Pemberton Portraits

Thank you so much for taking the time to share your experience, David! While we always wish shipping could be 100% flawless, courier mishaps do happen, and I am so grateful for your incredible patience while waiting for the replacement portrait to arrive. Standing behind our products and ensuring your beloved Baron's portrait is safely displayed in your home is exactly what we care about most. Knowing that his classy, framed portrait is now hanging beautifully in your hallway means the absolute world to us. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

High quality work

I have now bought 2 portraits from Pemberton Portraits. I was so impressed with the first one I brought one for my other dog. They arrive very quickly and packaged very well. So happy with my portraits!

2 June 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you so much for coming back to us for a second portrait, Michelle! It means the world to our studio when a customer trusts us to celebrate multiple members of their fur family. We are thrilled to hear you love the quality and that they arrived safely and quickly. Enjoy your beautiful prints!

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