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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and thoughtful design, particularly highlighting the enhanced control and natural feel they provide for writing and drawing on iPads. Many users appreciate how the products improve their overall user experience, making digital tasks more comfortable and enjoyable. However, some customers expressed dissatisfaction with the delivery service and order fulfillment. Issues included significant delays, lack of clear communication regarding shipping times, and problems with tracking information, especially for international orders. A few people also reported that some products, like the PenTips Ink, had durability issues with metal parts detaching, and some screen protectors scratched easily.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and functionality. Many... See more

User experience

Reviewers express high satisfaction with the user experience, particularly praising the enhanced control and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality and durability of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying widely. Many customers praise quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of PenTips for over 3 years now, originally finding them after searching for "quiet apple pencil tips"! I have been through several of their revisions of the tips now, I t... See more

Rated 5 out of 5 stars

I really like PenTips' PenMat. This is the second I've got (the first one lasted for about two years before I accidentally crumpled it ). Drawing on the iPad is much more comfortable with the mat on.... See more

Rated 5 out of 5 stars

My "go-to" for pen tips! High quality products that last and perform to standards. I've purchased several sets of tips - both 2+ and 3 (from the kickstarter to addtl orders) - as well as the penmat...... See more

Rated 5 out of 5 stars

I've been using PenTips Lite for a few years now. They give me excellent control while preserving the clarity and brightness of the ipad screen. They also eliminate tapping noises you make while dra... See more


Company details

  1. Electronics store

About PenTips

Written by the company

At PenTips, we are committed to creating innovative tools that enable artists, designers, and creators to bring their ideas to life on the digital canvas.

Our mission is to provide high-quality, intuitive, and versatile tools that empower users to express their creativity in new and exciting ways.

Visit PenTips
Visit PenTips

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Recommended for all digital artists.

I've been using PenTips Lite for a few years now. They give me excellent control while preserving the clarity and brightness of the ipad screen. They also eliminate tapping noises you make while drawing, if that matters to you.

The customer service is excellent, ship time is fast. I recommend these for all digital artists.

21 November 2025
Unprompted review
Rated 2 out of 5 stars

After a few months, my honest review.

Ive had the screenprotector and the metal pentip for about half a year now, and honestly i wish it was better than the price you pay for it. while i love the aspect that you can take it off to watch movies. The surface of the screenprotector gets scratched super easily and it will leave deep noticeable scratchmarks. Also the metal pentip part has come off on its own and won't stay properly on the pencil anymore, without the tiny part the pencil does not function. While the drawing experience is nice, i don't think it is worth the 80 euros you pay for this. I would love to see a more afforable and long lasting version of this product.

30 November 2025
Unprompted review
PenTips logo

Reply from PenTips

Hey Noor - thank you for taking the time to review. We work hard to deliver the best quality, sometimes we miss the mark. So we have a policy that if you're not 100% happy, then I'll arrange a 100% refund. Please feel free to email me with your order number for next steps.

Marc
marc@pen.tips

Rated 5 out of 5 stars

A first rate product

A first rate product that is ever so easy to install and really protects your screen. It can easily be removed if you need to clean between the screen and protector and the protector itself is easily cleaned. My last protector outlived my last iPad and expect this one will do so to.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

This is my 2nd order

This is my 2nd order. They do wear but everything does. I absolutely love these tips as they completely remove the clicking and I use my pen much more with these tips. Deliberately didn’t try the the competition because I love this brand. Stick to what you know.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

As expected

As expected! My PenTips cover for my ipad mini came on time, was easy to install and has been working well. I did some research with comparisons of the various covers that feel good for writing and taking notes and am happy so far. It's been a bit over a month of use. Thanks!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I just love the products

I just love the products. I was introduced to PenTips by a gift of a friend and directly got adicted. With my first own order I decides to try some different tips. I am super happy with all of them. Each is a super different feeling while drawing and instantly pushes my creativity.

16 November 2025
Unprompted review
Rated 4 out of 5 stars

Product fell short of description and shipping shortcomings

I ordered the PenTips Lite. I really wanted to like these tips, but they aren't the way it was described to be. With the tip on, my pencil does not write smoothly; it actually creates a lot of drag. There is a lag between when I draw the line and when the line actually shows up on my iPad, and no writing shows up unless I press down really hard onto the screen. Every stroke requires 3 attempts before it's drawn. I bought these to make writing easier for myself, but it's done the opposite. On top of that, the shipping company had my parcel out for delivery for 5 days in my city without it being delivered to me, and nothing changed until I called them to ask what had happened. Even after that call, though I had included my unit number when I placed my order, the shipping label did not carry my unit number. This caused the delivery driver to miss me several times, because he did not know which unit to bring it to. And the shipping was very expensive. All in all, I have had a very poor experience.

Edit: Although the product didn’t work as well as I had hoped, the customer service was responsive and helpful throughout the process. Their support made a positive difference, so I’m updating my rating to reflect that effort.

11 November 2025
Unprompted review
PenTips logo

Reply from PenTips

This is obviously not the experience we generally have for our customers.

I have a clear policy that if you're not 100% happy, you get a full refund. Processed now to your account!

The feedback we'll carry on in both our product development and shipping as well.

Rated 5 out of 5 stars

PenTips 3 made me a fan !

The new PenTips 3

made me a fan because it feels very good and seems like a long lasting experience, without the tapping sound of most tips ( I do a lot of drawing and a daily base.)

It’s very flexible and makes you forget it’s digital 😃.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Long time happy customer

I have been a Pen Tips customer for years. I am a researcher and writer and I have used IPads since they were released. I have always applied the Pen Mat and used the Ipencil on my iPads. I currently have a iPad Mini A17 pro and an iPad Pro 11 M5. Both have Pen Mats and I take notes with a iPencil using a Pe Tips 3. They are the best products on the market. The customer service is outstanding.

3 November 2025
Unprompted review
Rated 3 out of 5 stars

Paid for express delivery

Paid for express delivery, still took weeks to get to Europe. Don't offer, or take (depending who's reading) express delivery for any route that involves customs. The pen mat itself is thinner than I thought. It writes much better than a glass screen (iPad Mini 7)

12 September 2025
Unprompted review
PenTips logo

Reply from PenTips

Thank you for taking the time to review Constantijn, I looked into your order and you're right - your order took exceptionally long to fulfill. I've followed up with our shipper to understand how this could have happened. Have refunded the priority shipping fee now.

Glad you like the PenMat :)

-Marc

Rated 5 out of 5 stars

Company focused on customer satisfaction

While there were understandable delays, I feel they kept the customer abreast of updates in delivering their new pen tips 3, and when I had a question about shipping, it was the founder Marc that personally reached out to give me an update, and telling me if the package did not arrive within a week, they would reship a new one for me. That was not necessary because it did arrive soon after, but the offer is what is important. Highly recommend!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer centricity is strong at PenTips

Great products, good people. If an issue occurs, rest assured that Marc and his team will prioritize the customer first and make it right. For me, this experience has reinforced my loyalty to the PenTips brand. Thank you.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience from start to finish

I ordered from PenTips and had a small issue with the delivery time — but the way the team handled it was simply exceptional. Their communication was warm, transparent, and human. They truly care about their customers.

The product arrived in perfect condition and exceeded my expectations in terms of quality and usability. You can feel the thought and care behind every detail.

It’s rare to find a company that combines great design with such excellent customer service. I’ll definitely be a returning customer. Highly recommended!

Thank you, PenTips Team — and a special thanks to Hilde for the follow-up!

29 September 2025
Unprompted review

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