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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and thoughtful design, particularly highlighting the enhanced control and natural feel they provide for writing and drawing on iPads. Many users appreciate how the products improve their overall user experience, making digital tasks more comfortable and enjoyable. However, some customers expressed dissatisfaction with the delivery service and order fulfillment. Issues included significant delays, lack of clear communication regarding shipping times, and problems with tracking information, especially for international orders. A few people also reported that some products, like the PenTips Ink, had durability issues with metal parts detaching, and some screen protectors scratched easily.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and functionality. Many... See more

User experience

Reviewers express high satisfaction with the user experience, particularly praising the enhanced control and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality and durability of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying widely. Many customers praise quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of PenTips for over 3 years now, originally finding them after searching for "quiet apple pencil tips"! I have been through several of their revisions of the tips now, I t... See more

Rated 5 out of 5 stars

I really like PenTips' PenMat. This is the second I've got (the first one lasted for about two years before I accidentally crumpled it ). Drawing on the iPad is much more comfortable with the mat on.... See more

Rated 5 out of 5 stars

My "go-to" for pen tips! High quality products that last and perform to standards. I've purchased several sets of tips - both 2+ and 3 (from the kickstarter to addtl orders) - as well as the penmat...... See more

Rated 5 out of 5 stars

I've been using PenTips Lite for a few years now. They give me excellent control while preserving the clarity and brightness of the ipad screen. They also eliminate tapping noises you make while dra... See more


Company details

  1. Electronics store

About PenTips

Written by the company

At PenTips, we are committed to creating innovative tools that enable artists, designers, and creators to bring their ideas to life on the digital canvas.

Our mission is to provide high-quality, intuitive, and versatile tools that empower users to express their creativity in new and exciting ways.

Visit PenTips
Visit PenTips

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and customer service

I was needing a decent pen tip for my daughter's apple pencil pro and so glad I discovered Pen Tips. Read some brilliant reviews on the Pen Tips 3, so decided to purchase from Pen Tips directly and delighted that I did as I received a free travel case and a significant discount automatically on the drawing Glove with purchasing the tips at the same time. After purchasing I had a query on them being ok to use on a tempered glass screen protector which the owner of the company Marc was very quick in answering for me that they would. I received my order of the Tips, free travel case and glove which I've just tested before putting away for her Xmas and they work Amazing, make it feel like your using a real pencil on paper and very durable as they are the Pen Tips 3.

Highly recommend to everyone and will be using again in the future 5/5

Thanks Marc my daughter will be so happy with them and improve her drawing experience ten fold.

Chris

3 October 2025
Unprompted review
Rated 5 out of 5 stars

A commitment to quality

This order was delayed due to some production issues — issues the consumers (beyond the delay, which was communicated clearly and often) never saw. PenTips is clearly committed to quality and the customer experience to make sure what they send out is worth using.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is awesome

The customer service is awesome. I love that you always check in to see if I have received the product. Your pen tips are fantastic and make it easier for me to feel like I am writing on paper.
Thank you.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Makes taking notes on the iPad feel like paper

I recently purchased the textured penmat for my iPad. I found that writing on the iPad screen was difficult because it was so slick. I did quite a bit of research on a screen cover and decided to go with Penmat and I am so happy I did. It is so simple to install, and it does make my iPad feel more like paper.

In addition, I had a question about my invoice - the charge to my card differed by $0.50, which wasn't a big deal, except this was a business expense and I needed a matching invoice. I messaged through the website chat function and received a reply within 24 hours. The customer service is EXCELLENT! I highly recommend the company and their products!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The Best pen tip

I have work with all pent tips before but PEN tips 3 is a real change so much better than before. I recommend of course, i m gratefully with this tool. Pen tip 3 is smooth like I thought that nobody never would archive, but is real, it is great!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Never delivered product.

Never delivered product.

6 September 2025
Unprompted review
PenTips logo

Reply from PenTips

Dear "a customer" - could you email us at help@pen.tips, I'd be happy to look into this case, but I don't have sufficient information to give you an immediate answer. Please send your order number to help@pen.tips, and I'll be on it :)

Marc

Rated 5 out of 5 stars

I have used PenTips from the beginning…

I have used PenTips from the beginning and each version of the product has enhanced the experience of using the Apple Pencil. With PenTips 3 is different. It doesn't feel that it enhances the Apple Pencil, because it almost makes it feel like a completely different product; the experience using the Apple Pencil with PenTips 3 is just amazing, providing much more control and feels more natural.
As important is the great customer service that Marc and the team provides. Each time I have had any issue or question they provide a solution.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

PenTips 3 FTW

I have been a supporter and a PenTips user from the very beginning, and as I was very pleased with PenTips 2, I had some wear and tear issues with the product. Marc was very hands-on, and I even got some replacement tips. Very gentlemanly. As I was using the original Apple tips, they felt very underwhelming compared to the PenTips. I have been using the PenTips 3 product for a few days, as the Kickstarter purchase was a no-brainer. And I can say that the wait was long, but it was so worth it! The control and smoothness are exceptional. I hope they are sturdy enough to be durable as promised! So far, it's a great experience!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Great new PenTips 3

I have been using PenTips 2+ for some time and have been very happy with them. I was curious to see how they could make an even better model so ordered the new PenTips 3 and have been using it over the past few days. While I had no issues with the 2+, the 3 seems to grip the iPad screen even more, making it feel more like writing on paper. I am very happy with it and was pleasantly surprised to find there were 4 tips in the packet. They should last for ages! I also need to praise the wonderful service and communication one gets from the company's Marc. If only every online company communicated with their customers so well and in such a friendly way!

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful products!

I have had my eye on trying their tips and screen protectors for a while, and decided when getting the new 13" pro iPad, that now was the time.

I haven't used them much yet, but I really enjoy the different tactile experiences each piece offers, as well as when used together. This was the main reason I purchased rthem, and they have delivered. The INK tips especially feel great, as someone used to traditional media.

I will say they did take a while to ship (the INK had a 4 week wait but it ended up being about 2 months from order to recieval). I also didn't end up getting a shipping confirmation when they did ship, but any questions or queries I had were promptly answered.

VERY happy to support a small business, especially in times like these.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

PenTips 3 are an improvement on an already great product

I have been a customer of PenTips for over 3 years now, originally finding them after searching for "quiet apple pencil tips"!

I have been through several of their revisions of the tips now, I thought version 2+ were great but the new version 3 are the best yet

If you want a softer, quieter, more tactile tip for your Apple Pencil than the default Apple ones, PenTips are the best!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and even better customer service.

First and foremost, Pentips makes an incredible product. I have tried several different methods of "paperfeel" products when it comes to drawing on an Ipad. Their PenMat, in combination with their Pentip, is by far my favorite. It has an overall better feel and both the mat and metal tips last longer(by a very large margin) than other similar products I have tried. I have gone through quite a few sets of both at this point, and I have consistently returned to re-order them all.

My most recent order had the unfortunate fate of falling victim to... how should I say... "Current unnecessary political tensions" at no fault of their own. Because of this, my order was caught up in a transitionary period with Pentips distributor shift to try and appease these unnecessary tensions. Marc, the founder, was incredibly helpful with my inquiries on shipping timelines. He did his best to keep me up to date on when my order would be moving out of customs and on its way to me. I'm sure it was an incredibly chaotic and frustrating time for them and I am incredibly appreciative of his help and quick responses.

I am not sure if I've ever had a better experience with customer service, and I know for a fact I've never been put in direct contact with the founder of a company.

I was already satisfied with Pentips prior to this most recent order, but now I am locked in as a loyal customer.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Pen tips 3 are the best

I already used Pen Tips 2 for quit some time. They are really great and really nice for writing on iPad. Just received Pen Tips 3 and used them. And they are even better!! Precize and just giving that feeling of writing.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great for diverse use!

I love my pen tips! The writing experience is so much smoother than a paper screen. I didn’t want to compromise the screen quality because I use my iPad for more than taking notes and drawing. This product is the perfect solution for me!

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Still not arrived after 2 months !

Still not arrived after 2 months !

3 June 2025
Unprompted review
PenTips logo

Reply from PenTips

Hey Jean-Paul,

Your order is now on its way to the warehouse, and we expect it to ship next week. Just wanted to flag that we sent an update on July 22 with the latest timing, so you might have missed it. Its fair to be frustrated, just wanted to let you know. Your last two orders also arrived, and I guarantee this one will too.

At any point, you're also free to request a full refund.

Marc
Founder, PenTips

Rated 2 out of 5 stars

Ordered a while ago… still not shipped.


I made an order back in December 2024 and that was wonderful. It took a while, but shipping to Australia often does. Importantly, it shipped almost instantly. I also LOVE the 2+ tips.

Unfortunately, this time I wanted to buy some more because I love them, and ordered the 2+ again on 19 June. They still haven’t shipped yet, and communication has been poor. I did receive an email stating there’s been an issue switching warehouses (which I completely understand), but the review is the way it is because of the poor communication. My order came to almost $100(au), and to not receive an email about the delay until I reached out is disappointing.

So there’s been a 1 month delay on just the shipping of my order, not to mention the fact that shipping to Australia itself will also take a month or so. Yeah, nah. Won’t be ordering again until their logistics is fixed.

25 July 2025
Unprompted review
PenTips logo

Reply from PenTips

You’re right Jamie. Our communication should’ve been better, and I’m really sorry about that. We hit some real snags switching our supply chain, which caused delays. We sent an update to all affected customers earlier this week and stock is finally heading to our shipping centers next week.

If you want me to check your order directly, shoot me a message at marc@pen.tips. I'd be happy to help.

Thanks for the honest feedback,
Marc
Founder, PenTips

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