Penaloe Reviews 

I ordered two dresses in size small they are ginormous. I emailed to find out about returns policy which has taken days to get back to me and they have asked me to send a picture! I am pursuing a refund. Do not order from this company

I didn't know what to expect from a brand I didn't experienced before, I am glad I took the chance. The fabrics are very nice and light. The purchasing process was simple and secure. I am very satisfied with my purchase and the brand.

Bought a XL, perfect fit. Would love this dress in other colors

If I could have given zero stars I would have done.
The dresses were slow to arrive, I had to chase for delivery updates. Eventually the dresses arrived and the quality is awful. The fabric is cheap, the pattern has bled during the printing process. As for sizing, I have no idea what they’ve based it on.
They don’t serial their returns policy so you have to email them. In this day and age where most reputable companies include returns details with your order, it seems ridiculous that they think their lack of transparent process is acceptable.
Numerous emails later and they are still saying I can’t return them but they will offer me compensation which equates to less than 50% of what I paid.
I’ve now gone via PayPal to see if they can help but have little confidence.
Do not under any circumstance order from this company.
Beware, they look to be renaming themselves on Instagram but clearly the cheap awful products are the same.

EDIT: they arrived after 6 weeks (wasn't expecting them to come at all by then). They were too late for the party I bought them for, but that's just as well, as the material is basically cheap lining, they look nothing like the photos, and they are not even good enough for fancy dress. DO NOT BUY FROM HERE.

Ordered 2 dresses more than 5 weeks ago, thinking one would be nice for a party this weekend. They've still not arrived - despite allegedly being shipped 2 weeks ago. I knew it was international, but the implication was definitely US (doh). Realised after the lack of communication from anyone that something was up. I ALWAYS check these companies out before ordering from them, but I was clearly having an off day. Not holding out much hope that a. they'll arrive or b. that they'll actually be nice. Feeling like a bit of a muppet now.

Dresses looked great online, arrived in good time but quite obviously they are made very cheaply in China! Looks nothing like in the pictures.. don’t waste your money!! I will learn one of these days.. they’ll do as bikini cover ups but certainly not as a dress to go out in..

Don’t buy from this store. The quality is not as advertised and you can’t get a refund by returning items.

This website is a scam. Their sizing is way off. I ordered a small size dress and I ended up with a dress that is 3-4 sizes bigger. Additionally they refuse to give authorisation for returns and refuse refunds. Don’t waste your time and money.

Very happy with dress . I would advise getting a size bigger than you usually wear . I got the large and I usually wear a size 10/12 but I needed the large because I have a full bust .

Beautiful piece. Very nice fabric and cut.
Will definitely buy more clothes in this store.

Truly awful quality, shockingly bad. Still awaiting a response regarding a refund. Avoid like the plague.

Useless. They seem to be unaware of rules for buying on line where you are entitled to refund if not seen goods before purchasing. I will be reporting them to fair trading

I ordered two dresses which took weeks to arrive. They appear to be made from some very cheap, thin synthetic fabric, literally crackled with static when I took them off. There is no label saying what they are made of, nor washing insttructions, and they have just been run up cheaply, really poor quality. I have now had a look at the reviews and realise I have little chance of a refund. Very much wish I hadn't bought them.

Dress arrived about a week after purchase..is completely as seen in picture and fits true to size so happy x

Lovely dress, pretty thin though! But nice.. plenty of room in it.. I ordered my usual Medium, very roomy but that’s the style..

I was a little wary of an unfamiliar brand advertising on Instagram, but the clothes were really lovely at a great price. Too good to be true, I thought, even as I placed the order. So I was delighted when the item turned up in good time (for international shipping) and was exactly as shown in the picture. Nice fabric, well-made and altogether very good indeed. Will be shopping again.

Was wowed by their super cute dresses and bought 2 with the assurance (spelt out clearly on their website) that it would be easy enough to return and refund. ALAS, the experience has been nothing but exasperating.

Upon receiving the items which cost me USD93.97 to purchase and have delivered, I realised the quality wasn't as promised and requested nicely to have them returned for a full refund.

Customer service replied offering a "refund" of $16 and that I could keep the order. Now how does that constitute a refund, I do not understand. But I responded politely saying I would like a full return and refund, as promised on their website. The next email that came back upped the "refund" offer to $24. I told them it was unacceptable and to please activate a full return and refund process.

I've not heard back from them since.

I normally don't write reviews, especially negative ones, but I think the word needs to get out there. This is a clear case of quality and promise scamming, which I've unfortunately fallen prey to. Would think twice before I shop such sites again. Looking back, I really should have done more thorough research instead of just looking at the customer reviews (even not so positive) on their website. The company looked like it was based in UK/US, so I felt a little more assured, but in truth, it was shipped from China. So dumb of me. I should have seen the signs.

Great seller, quick shipping!

I purchased three tops for a cruise. I haven't worn them, yet, but I have washed them and am pleased with their color and structure.