Bought a Penfield jacket in Feb 2026 and after wearing it five times the stitching started coming apart. This is the bowerbridge jacket. I thought it was meant to be good quality. Contacted Penfield c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I must say, I was a little sceptical after reading some of the reviews here, but in my experience, my concerns were unfounded. I bought a Borg Fleece in the sale which I am extremely pleased with.... See more
WORST CUSTOMER EXPERIENCE TO DATE! sent a couple of items back which Penfield have acknowledged receipt of nearly 4 weeks ago. Still not had any sign of a refund, since this has now gone past their 1... See more
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious! Tried emailing them, but the emails are b... See more
1.9
Poor
129 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
9 June 2022
Paid for a product on 30/04/22
Paid for a product on 30/04/22. - still not arrived and emails ignored.
On hold for 15 minutes calling so far and number 10 in the queue...
Complete waste of time and money
20 May 2022
Reply from Penfield
Hi JJ,
Thank you for your review. We are sorry to hear of this issue. I have requested a colleague to get in touch with you to offer assistance.
We apologise for the delay and for any inconvenience caused.
Alex - Customer Experience, Penfield.
Reply from Penfield
Hi Rob,
Thank you for your review. We are sorry to hear of this issue. A colleague has been requested to get in touch to offer assistance.
We apologise for the delay and for any inconvenience caused.
Alex - Customer Experience, Penfield.
Returning products impossible; customer service ignores messages
I've been trying to return several items I bought for more than a week. Unfortunately, the website Penfield uses to process returns has been "down" for more than a week so I have been unable to print a return shipping label. I messaged their customer service team, who sent me directions on how to return products for those based in the UK. That wasn't helpful since I am based in the US. I have sent multiple follow up messages that have been ignored so it looks like I will have to file a chargeback request with my bank. I also plan to file fraud charges to the appropriate regulators in the UK.
2 April 2022
Reply from Penfield
Hi Kyle,
Thank you for your review. We are sorry to hear of the issue with your return. Please get in touch with your order number, a colleague will reach out to offer assistance.
Alex - Customer Experience, Penfield.
No problems
No problems, fast delivery and quality items at a good price (cheaper than same thing in Next). Happy
31 March 2022
Excellent quality exactly what I need
6 March 2022
Good removed a star because you don't…
Good removed a star because you don't do free returns and expect customers to pay bit shady definitely not buying online again cos if Itsto small I gotta pay to send it back
22 February 2022
I couldn’t make a return through your…
I couldn’t make a return through your website and have contacted twice and received no return. The item I received looks nothing like the online image.
8 January 2022
Reply from Penfield
Hi,
Thank you for your review. We are sorry to hear that you are having issues creating your return. A colleague has been instructed to get in touch and assist with this.
We aplologise for the delay and inconvenience.
Laure - Customer Experience, Surfdome.
Good service as normal
1 January 2022
Delivery was vey fast
Delivery was vey fast, order process very easy and product great fit.
8 December 2021
I’ve no doubt I may have given a higher…
I’ve no doubt I may have given a higher rating but the fact I haven’t had the product yet is an issue. Only a week since order but hey!
29 October 2021
Reply from Penfield
Hi Mandy,
Thank you for your review.
We are sorry to hear that your have not received your order.
I have asked a colleague to get in touch and offer assistance.
I apologise for the delay and inconvenience.
Laure - Customer Experience, Penfield.
Solid delivery & well manufactured…
Solid delivery & well manufactured American product 🇺🇸
15 October 2021
Good products, bad service, spent more than I should
I really like two of the three products I purchased, however it is incredibly frustrating to pay to return an item which was incorrectly described by Penfield on their website. The item was described as having embroidered branding, however it was just a print.
In addition, it's quite confusing when the carrier emails you to say your order is on its way because it doesn't actually say it's from Penfield, it states the name of an ecommerce company and I couldn't find out who they were associated, so I wasn't sure if the parcel would be from Penfield or one of my other orders at the time.
9 September 2021
Reply from Penfield
Hi Jon,
Thank you for your review. We are sorry to hear of this issue. I can see a colleague has been in touch and requested your order number. I will pass this on to my colleague and get them to get in touch and offer assistance with this issue.
Laure - Customer Experience, Penfield.
Very pleased with my new Penfield…
Very pleased with my new Penfield addictions to my wardrobe looking forward to wearing them out and about in the wilderness !! Or in town ? Great quality materials and well made.
Really looking forward to the Autumn/Winter 21/22 updates
Keep up the good work 🙂
30 August 2021
Expensive Returns plus P&P
Good quality clothes and a good company to order from although they did charge £2.99 to send the £150 jacket I ordered for my son's birthday. The jacket did not fit and I was informed that I would have to return the parcel tracked, this cost £8.99.
I re-ordered the smaller size, again £2.99 postage but unfortunately that one did not fit either so another £8.99 to return. Total £24.00
Far too costly to ever order again.
6 July 2021
Reply from Penfield
Hi Pat,
Thank you for your review.
We are pleased to hear that the overall experience you had with us was a positive one.
Unfortunately we are unable to offer free delivery at this time.
I apologise for the inconvenience.
Laure - Customer Experience, Penfield.
Great bottoms
Great bottoms, they come up big so I'd advise you get the size down in the cargo pants
17 June 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.