Peninsula Windows Ltd Reviews 

65
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, smooth process, and high standards from initial consultation to installation. Reviewers are particularly impressed with the quality of the products, noting their durability, stylish design, and how they enhance their homes. The user experience is often described as hassle-free, with installers being careful, tidy, and providing clear explanations of the products. However, some people mentioned initial shaky project management, experiencing delays in planning permission and drawing up plans.

What people talk about most

Staff

People report positive experiences with staff, consistently praising the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent workmanship,... See more

Product

Reviewers mention positive feedback about product quality, with many customers delighted with their new doors... See more

Quality

Customers consistently express high satisfaction with the quality of products and workmanship, often... See more

User experience

Users describe positive interactions with user experience, finding the entire process easy and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashle... See more

Company replied

Rated 5 out of 5 stars

We decided to replace our front door. I spoke with Nia who supported us with choices, home visit, showroom experience and engaged with us throughout in picking the best door for us. It was fitted so q... See more

Company replied

Rated 5 out of 5 stars

From Nia’s first visit to do the survey , to Christian’s to do the measurements and (Nathan and Phil) the fitters, our whole experience with peninsula has been excellent. We are absolutely delighte... See more

Company replied

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula Windows. My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Peninsula are proud to be at the forefront of our industry; we are a forward-thinking company and are constantly evolving our product range and our services to bring you the latest designs and technological advances to complement and enhance your home. We supply and install a wide range of carefully selected products from industry leading manufacturers; our core range includes: New and replacement doors and windows in a wide range of styles and materials | Living spaces including conservatories, orangeries, wintergardens, single storey extensions and many more | Garden pods | Exclusive brands including Solarlux and Internorm |


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(65)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer experience.

I have been doing a lot of projects on my house, since buying it some months ago, and the new front door, fitted by Peninsula Windows, has been, without doubt, the best experience I have had with any of the contractors to date.
The quality of the door is exceptional and the fitters were hard working, professional, polite and friendly.
From the moment my account manager visited, to the fitters talking me through operation and care & maintenance of the fitted door, I knew Peninsula Windows a good decision.
Nothing was too much trouble for any of them, the door looks fantastic and it has transformed my house.
If you are in the market for a new front door, you could do no better than Peninsula Windows - Competitive prices, good communication and exceptional fitting.

6 May 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for your lovely review. Appreciated.

Rated 5 out of 5 stars

Beautiful windows, great service

The peninsula team installed double glazing with decorative panels recreating original 1936 lead glass on our upper floor. The surveyor took great care to replicate the designs, with patterns and colours matching the original as far as possible. The installation team were friendly, efficient and took great care throughout the process. They kindly cut out the original decorative panels for us to keep and reuse in another project. We are delighted with the look of the windows and will definitely be asking them to replace the windows on the ground floor in due course.

28 April 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for your kind words and review.

Rated 5 out of 5 stars

Windows replacement at Pencae, Saron.

The installation team at Peninsula were extremely polite, competent and efficient, with the six windows replaced within a day and the completion of the work early the following morning. They covered all internal areas with dustsheets and the whole house was spotless after they completed the work.
The windows are of very good quality and we are very pleased with the result. Would certainly recommend Peninsula to others requiring similar works.
Dewi Williams

25 April 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Diolch yn fawr / Thank you very much for the lovely review.

Rated 5 out of 5 stars

Top quality

The installation team were prompt, courteous and professional. The product and workmanship was high quality. You get what you pay for. Very pleased.

19 March 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you for your lovely review. Much appreciated.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. No false promises. We had a composite door fitted today. Prices were a bit more expensive but I can now see why. Door is of high quality and feels solid. Sales man Trevor was fab, came in on his day off to help us. No hard sales. Kept up to date with delivery. Fitters today were lovely, very polite and friendly. Tidy workers. Cleaned up as they went along. Finish is of high standard. Highly recommended. Worth paying the bit extra 👌🏼

7 March 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for the lovely review

Rated 5 out of 5 stars

great product, excellent fitting

Triple glazing doesn't come cheap, so you want them fitted properly. Peninsular quoted a very competitive price. Everyone we had contact with was friendly and professional - our fitters Kyle and Nathan were excellent, all our windows and doors were expertly finished inside and out. We're very pleased, and will be getting the rest of our windows from Peninsular too.

10 January 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for the lovely review

Rated 5 out of 5 stars

Large front door…

We had a door replaced that was a lot wider and taller than normal. Company had a good selection of alternatives available, and I was very pleased with the end result. All staff were very pleasant to deal with.

22 January 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for the lovely review.

Rated 5 out of 5 stars

Great Customer Experience

From the initial contact with the Peninsula team, followed by the survey by Aron, through to the installation team, the whole process was smooth and professional. Information and advice were always available and we were kept up to date with progress every step of the way. On the day of the install Kyle and Nathan were there bright and early to fit the large picture window. Did a great job on the install and left the site clean and tidy afterwards. I have no hesitation in recommending Peninsula and will be coming back to them in the future for other work we need doing.

16 January 2025
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Many thanks for your lovely feedback, it's much appreciated.

Rated 5 out of 5 stars

Conservatory Warm Roof Installation

We are very pleased with our conservatory warm roof. The installation of which was smooth from start to finish. Nothing seemed to be too much trouble and the installation team were a pleasure to have on site.

Communication was excellent throughout. We would not hesitate to do business with Peninsula in the future.

11 November 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

From start to finish the whole team at…

From start to finish the whole team at Peninsula were great. We had a specific door and colour in mind (Solidoor). Tom the salesman helped us to get that. The fitter that installed the door was excellent he did a great job and we are both pleased with the end result. 10 out of 10 for Peninsula would not hesitate to use them again or recommend them!!

15 November 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for the lovely review, much appreciated :-)

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very professional. Trefor, who sold the windows to us, was very helpful. We were extremely pleased & impressed by the standard & quality of the windows and the fitting. The window fitters were very polite and cleared up after. We would definitely recommend this company to family & friends. Thank you team Peninsula.

3 October 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you so much for your kind comments, I'll be sure to pass it onto the team.

Rated 5 out of 5 stars

Excellent work

I am writing to express my sincere gratitude for the excellent service I received from your team during the recent installation of my new front door. From the initial consultation to the final fitting, every aspect of the process was handled with the utmost professionalism and care.
I was particularly impressed with the attention to detail and the quality of workmanship demonstrated by your installers. They were punctual, courteous, and ensured that the installation was completed to the highest standard. The new door has significantly enhanced the appearance and security of my home, and I couldn't be more pleased with the result.

Please extend my thanks to everyone involved. I will certainly recommend Peninsula to friends and family and will not hesitate to contact you for any future needs.

Thank you once again for a job well done.

Gwenda Williams


17 October 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you for your lovely words.

Rated 1 out of 5 stars

Poor Quality installation and after care service

We had sliding doors and windows installed by Peninsular Windows. Sadly on installation one glass unit was damaged. This took a long time to be replaced. When the glass unit was finally replaced the fitters damaged the frame. Many months later we are still waiting for the damage to be rectified. In addition the company have refused to issue a FENSA Certificate for the installation. The windows have been fully paid for, despite the misleading information from Peninsula windows. Best avoid

4 September 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Dear Mr. Jones,

Thank you for taking the time to leave your review, even though we feel it does not accurately reflect the situation.

We acknowledge there is a minor cosmetic issue that still requires attention, and we are fully committed to resolving it. This will be scheduled as soon as we receive the outstanding pre-delivery payment, which, as you're aware, was due prior to the installation taking place.

However, the delay in us rectifying this issue is not due to any failure on our part, but rather because of non-payment. As you confirmed in your email to us on 9th September:

"Dear John, good to talk to you today. I am sorry to hear you have not been paid in full. I can confirm we are happy with the product and installation."

This is clearly a matter of non-payment rather than non-completion, and we would be happy to move forward as soon as the outstanding invoice is settled. Despite the comments in the review, the significant balance of the installation remains unpaid to Peninsula. This person isn't actually our customer at all, our contract is with his builder who claims there are significant monies outstanding.

Rated 5 out of 5 stars

From the start to the finish peninsula…

From the start to the finish peninsula windows made me feel at ease i’m on my own so always feel nervous choosing things.Tommy the sales man put my mind at ease was so patient and helped me make the right choice in windows.I love them and my door,So professionally installed the men where so polite and tidy you would never no that new windows and doors had been fitted.I have just recommended Peninsular windows to my friend so thank you so much i love my door and windows thank you for making this so easy.
Gina Smith

26 July 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you Gina for your kind comments, much appreciated.

Rated 5 out of 5 stars

Fantastic Solarlux Windows and Doors and Great Company.

Chris, the Salesman, was brilliant and kept in touch with us throughout the sales and order process. The Solarlux windows are absolutely fantastic. The windows and doors are in a different league. I can’t rate the after sales service or Peninsula Windows highly enough.

6 June 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thanks for the lovely feedback.

Rated 5 out of 5 stars

Excellent from Peninsula

We had 5 windows replaced. Our first Peninsula contact was with Tommy who went through our options, timeframes and price. Very, very helpful. Thereafter the survey and installation happened fairly quickly. The windows are great quality, the installers did an excellent job and the one little 'snag' we had was dealt with immediately. We would happily recommend Peninsula and will use them again when we next need some work doing.

15 June 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Really appreciate your kind words, thank you.

Rated 5 out of 5 stars

Top Job

From the outset Peninsula were a pleasure to deal with, no pressure to buy or hard sell from Tommy (salesman) just honest and sound advice. Our replacement front bay windows and door including additional features e.g. trickle vents and lead windows (upper section) are of the highest quality. Shout out also to Shane (surveyor) for rectifying a design fault (lead units) so promptly and with minimum fuss. I can't fault the quality of work carried out by the fitters who were all friendly and pleasant to deal with. Also very tidy!! Would highly recommend Peninsula for anyone considering replacing their existing windows and doors.

24 May 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thanks for the feedback, appreciated.

Rated 5 out of 5 stars

Fantastic service

From the prompt response to my initial enquiry, through measuring up and providing scale drawing for the planning permission all the way through to installation they have been absolutely fantastic. I love my new windows and would absolutely recommend Peninsula.

2 May 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thanks for the lovely feedback :-)

Rated 5 out of 5 stars

Fantastic company!

We recently had our front door and windows replaced, Peninsula were brilliant, right from my first appointment with Tommy through to the installation teams.
House no longer has any drafts and the windows have blocked out the road noise, couldn’t be happier.

22 February 2024
Unprompted review
Peninsula Windows Ltd logo

Reply from Peninsula Windows Ltd

Thank you Laura, appreciate the comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look