Penny Price Aromatherapy Ltd Reviews 

525
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the essential oils, soothing body lotions, and natural therapeutic products that consistently provide effective daily pain relief. Consumers also highlight the knowledgeable and friendly staff members, alongside the remarkably prompt and efficient delivery service that consistently ensures all purchases arrive securely packaged. However, some people mentioned minor inconveniences regarding customer order communication, slow shipping speed, and missing delivery tracking details for parcels. A few customers also noted occasional issues with website information clarity, physical product usability, and frequent follow-up messaging after completing their purchase.

What people talk about most

Quality

Users describe positive interactions with quality, consistently highlighting the excellent oils, lotions, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting consistently fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have arthritis in both knees and would not be without the Penny Price Nurture Mobility Lotion, which has an immediate soothing effect when applied. I use it twice daily on a regular basis and mor... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, helpful staff. Amazing quality. Have been buying aromatherapy products and training with Penny Price for years, and will do for many more.

Company replied

Rated 5 out of 5 stars

Great company, find delivery slow, would pay extra for urgent delivery. Found website. Bit confusing and when clicked on item, didn't tell me what the oil was good for in enough detail

Company replied

Rated 5 out of 5 stars

I always love paying a visit to Penny Price Aromatherapy. When you walk in it smells amazing, you are well looked after by the friendly and helpful staff and the products are excellent quality!

Company replied


Company details

  1. Wellness centre

Information provided by various external sources

Penny Price Aromatherapy - Purveyor of the finest Essential Oils, Blends, Carriers, Aromatherapy Products and Skin Care. Buy online now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

525 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(525)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant products

Brilliant products, brilliant service, all round wonderful.

6 October 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you for taking the time to share this lovely 5 star review! We're thrilled to hear your happy with our products and service. We always strive to provide a wonderful experience from start to finish, and we're delighted to know we hit the mark for you! ✨

Rated 5 out of 5 stars
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for sharing this lovely 5 star review! We are so happy to hear that you are enjoying our Lavender oil. 💜

Rated 2 out of 5 stars

This arrived quickly and well…

This arrived quickly and well packaged,it smells very nice but unfortunately for me after using it 4 times a day for over 3 weeks it hasn't made any difference at all

3 October 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

We're so sorry to hear this! Given that aromatherapy is a holistic treatment, we know that it's simply not guaranteed to work for every individual, however the mobility lotion has been highly successful and well-reviewed by many others.😊

Rated 5 out of 5 stars

Penny Price is brilliant

Penny Price is a great place to buy your oils & supplies. Top quality & top service. I couldn't recommend them enough.
They are great with advice & training too.

8 November 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for this incredible 5-star feedback! ⭐ We're thrilled to hear you find Penny Price a great place for your oils and supplies. We aim for nothing less than top service in every area! We look forward to supporting you on your next order or with any future training needs!

Rated 5 out of 5 stars

The team at Penny Price are great

The team at Penny Price are personable and flexible. You can feel assured that their products are of the highest quality and natural.

29 September 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for this wonderful 5-star review!😊 We're thrilled to hear that you find our team personable and flexible. We pride ourselves on delivering the highest quality, natural products, so your assurance means the world to us!

Rated 5 out of 5 stars

Having recently discovered this amazing…

Having recently discovered this amazing brand, I am in love with everything I have bought. From the essential oils to the BEST foot balm ever. I have also thoroughly enjoyed the online courses. Thank you so much xxx

9 September 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for you 5 star review! We are absolutely thrilled to hear how much you love our products, especially the essential oils and the foot balm. It means the world to us that you're enjoying the online courses too! We truly appreciate your support. 💜

Rated 5 out of 5 stars

Good quality essential oils

Good quality essential oils, and fast delivery

27 August 2025
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Reply from Penny Price Aromatherapy Ltd

Thank you so much for taking the time to leave us a 5-star review. We're so glad to hear your happy with the quality of our oils and fast delivery!😊

Rated 5 out of 5 stars

Penny price oils are top quality at…

Penny price oils are top quality at fair prices. They smell wonderful and last a lot longer than other brands. I trust their integrity and purity.

22 August 2025
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Reply from Penny Price Aromatherapy Ltd

Thank you for your 5-star review! We're so glad you're happy with our oils and that you trust the integrity and purity of our products. Maintaining those standards for our customers is our highest priority.😊

Rated 5 out of 5 stars

Essential Oil Order

Quick, Efficient & great products

18 August 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for the 5-star review! We're thrilled to hear you found your order came quick and efficient and that you love the essential oils!😊

Rated 5 out of 5 stars

Happy

I always love receiving my new Oils

13 August 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for the 5-star review! We're so pleased to hear you always enjoy receiving your oils.😊

Rated 5 out of 5 stars

Top quality oils

Arrived very quickly, well packaged and all as ordered.

4 August 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for your 5-star review!
We're delighted to hear that you found our oils to be top quality and that your order arrived quickly, well-packaged, and exactly as ordered. We appreciate you taking the time to share your positive experience!😊💜

Rated 5 out of 5 stars

Louise was very helpful

Louise was very helpful and knowledgeable.
I was made to feel at ease and encouraged which was great.

12 September 2025
Unprompted review
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

That's fantastic to hear! We're thrilled that Louise provided such a helpful and knowledgeable experience for you.Your feedback is truly appreciated! 😊💜

Rated 5 out of 5 stars

Great service

Thank you for getting the order to me so quickly. Great service and excellent quality.

1 July 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you so much for your 5 star review! We're thrilled to hear that you're happy with your order and our service. We really appreciate it!😊💜

Rated 5 out of 5 stars

Great products

Really happy with my order

11 June 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

That's fantastic to hear! We're absolutely thrilled you're so happy with your order and our products. Thank you for taking the time to leave us a 5-star review – we really appreciate it!😊💜

Rated 4 out of 5 stars

Good communication

Good communication, took longer than I thought to deliver though. Great product.

4 June 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

We're really glad to hear you're enjoying the product. We apologise for the longer-than-anticipated delivery time and are actively looking into ways to make our shipping even faster. Thanks for your feedback! It's incredibly helpful as we work to improve our services for everyone.😊💜

Rated 4 out of 5 stars

Cream and oil order

Ordered some massage cream and massage oil. Took 2 weeks to arrive. I have been using it for a few months
But can't notice any benefit yet

2 June 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you for your review Celia, we always appreciate feedback that can help us improve our services. We're sorry to hear about the delay in receiving your massage cream and oils, and we appreciate your understanding regarding stock availability. We also understand your disappointment that you haven't seen a difference yet after a few months of use. We'd love to learn more about your experience and see how we can help. Please reach out to our customer service team directly so we can discuss this further on 01455 251 020 or email info@penny-price.com 💜🌿

Rated 5 out of 5 stars

Fantastic product recomended by a…

Fantastic product recomended by a friend.

20 May 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

That's wonderful to hear! We're so glad your friend recommended us and that you're loving our product. Word-of-mouth is the best compliment – thank you!😊💜

Rated 5 out of 5 stars

great products

Good quality products, great packaging, would shop again

19 May 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

Thank you for your fantastic review! We're delighted to hear you're pleased with the quality of our products and packaging. We'll be happy to assist you again!😊🌿

Rated 5 out of 5 stars

Your products are great specially your…

Your products are great specially your oils I will support your business thanks

7 May 2025
Penny Price Aromatherapy Ltd logo

Reply from Penny Price Aromatherapy Ltd

That's wonderful to hear!✨Thank you so much for your fantastic 5-star review! We're absolutely delighted you find our products great, especially our oils. It means a lot to us to know we have your support!😊

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