Penny Pension Reviews 659

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have worked in many places that I have forgotten or didn't even know I had left contributions, money that was probably lost. Penny is helpful and helped me realize how much money was lost, I was act... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Penny to help track down my pensions, and overall it’s been a really positive experience. The platform is easy to navigate, and it simplifies what would otherwise be a pretty confusi... See more

Company replied

Rated 5 out of 5 stars

I’ve said for a long time that there should be a way of finding old and existing pensions based on your National Insurance number. Thanks to Penny, in a matter of days, I know all I need to know about... See more

Company replied

Rated 3 out of 5 stars

What they Don't Tell You is if you want to access your Pot at 55 in a lump sum it will take between 3 to 6 months for you to receive the Funds as apparently they're more setup for Saving for Retireme... See more

Company replied

Company details

  1. Pension office
  2. Non-bank financial service

About Penny Pension

Written by the company

Penny finds and transfers your old pensions


You probably have thousands of pounds in pensions. Find it all, and transfer it in to a simple pension account ⚡

Penny is authorised and regulated by the FCA (FRN: 921299). As with all pensions, it's important that you know that the value of your investment could go up as well as down. You could get back less than you put in. Capital at risk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

659 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

They are really there when you need it…

They are really there when you need it very helpful, easy understand, friendly, just brilliant

25 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

We really appreciate your lovely feedback 🫶

Our customer service team always go the extra mile.

Have a great weekend ✌️

Rated 5 out of 5 stars

Amazing service

Amazing service, found 2 pensions I didn't realise I had

25 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

We love stories like this!!

No better feeling than finding lost money. 💸

Rated 5 out of 5 stars

Recently joined

Recently joined , Penny are in process of moving my many pensions from different employers over to a single more manageable account

20 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

5 Stars, cheers Scott 🤩

Hopefully you'll soon have all your pensions safely in one place through your Penny app. 📱

All the best,
Penny team 😎

Rated 5 out of 5 stars

Hugely impressive

Penny has been hugely impressive. I knew I had an old pension out there, but not how to track it down. Penny found it for me, and supported me patiently and clearly as the original provider dragged its heels. They were always helpful, friendly and prompt with replies. My old pension is now safely into my Penny account – and proved to be worth almost £40,000! I’m delighted with Penny

4 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Good evening Michael,

40k that's awesome news! Hopefully we can keep growing that pot for you.
Some older providers really don't like to make pensions easy. 😬

Great to have you on team Penny 👌

Rated 5 out of 5 stars

Dealt with Lianna and problem was…

Dealt with Lianna and problem was solved in seconds !!! ⭐️⭐️⭐️⭐️⭐️

11 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thanks for the fab review!
We're so happy to hear that Lianna was able to solve your problem so quickly.
The Penny member support team

Rated 5 out of 5 stars

Outstanding customer service

Great company with fantastic staff.
All staff were excellent, very polite informative and willing to help with all aspects. All my unanswered questions were answered explained and resolved.
Outstanding customer service.
I would recommend Penny Pension to everyone.

11 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thank you for the glowing review, Mr. Bell! We're delighted to hear that our team provided outstanding customer service and resolved all your questions. Your recommendation means a lot to us!

The Penny member support team

Rated 5 out of 5 stars

Very easy and very much like the…

Very easy and very much like the services they provide

6 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thank you for your review! We're delighted to hear you find Penny so easy to use.

Rated 5 out of 5 stars

Excellent help & support finding lost…

Excellent help & support finding lost pensions

29 August 2024
Penny Pension logo

Reply from Penny Pension

Thank you for your review, Tamsin! We're delighted to hear our Penny has been able to help you find your lost pensions. 🌟
—Penny member support

Rated 5 out of 5 stars

Did an app update today,and now all my…

Did an app update today,and now all my pensions have gone,just showing my State Pension.
After talking with Josh,he helped me though this problem,which was resolved quickly,Thankyou to the Team at Penny

4 September 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thanks for your review, Michael!

Rated 5 out of 5 stars

Penny is a really helpful!

Penny is a really helpful app to locate all your pensions and have them in one place. I had made a plan to ring around all my previous pension company's and get them all into one pot but I kept putting it off due to amount of time and effort it would take Penny Pensions has took all the stress of this away and done everything for me. So far I am impressed. I do recommend.

3 September 2024
Penny Pension logo

Reply from Penny Pension

Hi Karl, 👋

This is exactly why Penny was created. 💯

Take away the hard work and make pensions simple. 📱

Have a great week. 😎

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Easy to use and transfer your pensions.
The customer service is second to none and they help you every step of the way.
Totally recommended 😁

30 August 2024
Unprompted review
Penny Pension logo

Reply from Penny Pension

Thanks for the lovely review Mark 😇

We'll share the kind words with our customer support team.

Awesome to have you as a Penny member!

Rated 5 out of 5 stars

Very hassle free to use

Very hassle free to use, great service!

29 August 2024
Penny Pension logo

Reply from Penny Pension

Hi there, 👋

Thanks for the 5 star review. We hope you keep enjoying the Penny app.

All the best,
Team Penny

Rated 5 out of 5 stars

So easy to setup

So easy to setup. Looking forward to being able to see all my pensions in one place.

29 August 2024
Penny Pension logo

Reply from Penny Pension

Thank you very much for the kind feedback Mr Timmins!

Rated 5 out of 5 stars

Transferred my pensions over quickly…

Transferred my pensions over quickly and it’s very informative and easy to use the app

29 August 2024
Penny Pension logo

Reply from Penny Pension

Hey Alan, 👋

Our software developers will be delighted to hear you found the app easy to use!

Enjoy your week. 😎

Rated 5 out of 5 stars

Quick transfer

Quick transfer, handy having all my pensions in the one place

29 August 2024
Penny Pension logo

Reply from Penny Pension

Good afternoon Paula,

That's great to hear your transfer was completed quickly. 🏎️
We hope you are enjoying the app. 📱

Cheers,
Team Penny

Rated 5 out of 5 stars

PennyPension delivers

PennyPension delivers: the easiest way to take all your pension contributions under one unified account.
Very easy and automated.

29 August 2024
Penny Pension logo

Reply from Penny Pension

Hi Alex,

We agree an automated flow in getting is the best way to consolidate pensions. 🤖

Low stress and quick results. ✅

Have a great week!

Rated 5 out of 5 stars

easy to use

easy to use, simple process
surprised of what pensions I did have.

28 August 2024
Penny Pension logo

Reply from Penny Pension

Hi Philip,

Thanks for your review! We're delighted to hear you found the process easy and were pleasantly surprised by your pension findings. 😊

—Penny member support

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