You guys have some good vintage model fountain pens. But the way you deliver them is awful. Hero 329 was delivered with cap open, nib had pierced the plastic case and was tucking out. Fortunately i... See more
Company replied
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All the products of penshelf has been trust worthy, of good quality and found genuine. The delivery & packing is always well taken good care
The email support via Gmail was satisfactory and my queries were addressed properly. However, the WhatsApp contact number listed on the Penshelf website was unresponsive, which was disappointing. Addi... See more
good quality pens. came in good presentable box packing. i use this to gift to select clients. Box packing makes it look premium.
Company replied
Company details
Written by the company
Penshelf — Elegance Redefined in Writing Instruments. Founded (December 2014) on a cherished family dream, Penshelf (operated by Parviksha Trading Pvt. Ltd.) has grown into one of India’s premier online destinations for exquisite pens and refined stationery,offering enthusiasts and collectors a curated experience like no other.At Penshelf, passion blends with craftsmanship. We specialize in premium fountain pens, roller balls, ballpoints, and collector-grade instruments from distinguished global and legacy brands including Hero, Staedtler, TWSBI, and more.Each writing tool is chosen for its ability to deliver not just functionality but also a sense of tradition, precision, and timeless elegance,so every stroke becomes a personal statement.Penshelf isn’t just an e-retailer; we're champions of the written word. From everyday pens that elevate your desk to ornate gifts for special occasions, our collection reflects a blend of artistry, reliability, and thoughtful presentation.Whether you’re beginning your calligraphy journey with our curated A-to-Z writing series or seeking a distinguished gift, Penshelf ensures a seamless, inspiring shopping journey.Transparency, trust, and customer-first culture are at the heart of what we do. As part of Parviksha Trading Pvt. Ltd., we uphold robust policies ,from privacy to returns and refunds,to protect our customers and ensure satisfaction with every order.At Penshelf, our mission is straightforward yet profound: empower you to write your legacy. With every pen we offer and every customer interaction we nurture, we’re committed to making writing a cherished and unforgettable experience. Explore the art of writing with Penshelf, where elegance meets expression.
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4.0
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Thank you so much!
Thank you so much!
Glad you loved the quick delivery, safe packing, and smooth writing pens.
27 May 2026
Authentic & Trust Worthy Genuine products
All the products of penshelf has been trust worthy, of good quality and found genuine. The delivery & packing is always well taken good care
24 March 2026
U let me experience the childhood…
U let me experience the childhood experience with HERO again
Best pen
12 March 2026
A Good pen for everyday Use
This is a reliable pen with smooth writing and good quality.I like usingit for everyday writing.
20 January 2026
Reply from Penshelf
Thank you for bringing this to our attention, and we are truly sorry for the inconvenience caused. We completely understand how disappointing it can be when an order does not arrive as expected.
After carefully investigating your order, we discovered that the shipping label had unfortunately been tampered with at the warehouse, which prevented the parcel from being picked up by the courier. As a result, the shipment remained at the warehouse instead of entering the delivery network. Once we traced the issue, we immediately arranged for the order to be dispatched again.
As a small gesture of apology for the inconvenience and delay, we have also included a complimentary Hero ink bottle along with the original pen you ordered.
We always aim to ensure every customer has a smooth experience with Penshelf, and situations like this are taken very seriously by our team. We also want to mention that we did not receive any prior emails regarding this issue, but we are always happy to assist whenever customers reach out.
If there is anything further we can do to help, please feel free to contact us directly at any time. We truly appreciate your patience and the opportunity to make this right.
Reply from Penshelf
Thank you so much!!
Great Pens, Bad Packing
You guys have some good vintage model fountain pens. But the way you deliver them is awful.
Hero 329 was delivered with cap open, nib had pierced the plastic case and was tucking out. Fortunately it is working fine.
I had ordered one more hero pen, Hero 70 blue body. It's syringe is not sucking ink properly. Sorry, won't suggest it to anyone.
28 November 2025
Reply from Penshelf
We are truly sorry to hear about your recent experience and sincerely appreciate you bringing this to our attention. Customer feedback is very important to us.We are more than happy to arrange a replacement for you. We did not find any earlier complaint registered, and for future reference, we kindly recommend reaching out to us directly if a parcel is received damaged so that we can assist you immediately. We have shared an email for initiating replacement.
Service Support
The email support via Gmail was satisfactory and my queries were addressed properly. However, the WhatsApp contact number listed on the Penshelf website was unresponsive, which was disappointing. Additionally, it took more than a week for my order to be dispatched, which felt unusually long compared to my experiences with other pen retailers. I have previously purchased pens from stores such as Hello August (Trivandrum), PenWorld (Chennai) and Kanwrites and did not face such delays. It would be helpful if Penshelf could provide a responsive mobile contact option and improve the order dispatch timeline.
21 November 2025
Reply from Penshelf
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you faced and completely understand how disappointing it must have been.
After reviewing your case, it appears that the confusion arose due to an incomplete address provided at the time of order placement. Despite this, our team worked closely with the courier partner to trace and deliver the package as quickly as possible. When delivery could not be completed, we processed a full refund to ensure you were not inconvenienced further.
At Penshelf.com, we genuinely care about every customer experience and always strive to resolve any issue promptly and fairly. We appreciate your understanding and hope to serve you again with an even smoother experience in the future.
Late supply
10 October 2025
Reply from Penshelf
We are really sorry for the inconvenience. Your order is in transit and will reach you .
Did not receive the order due to your…
Did not receive the order due to your pathetic delivery partner and delay shipment execution from ur end
9 October 2025
Reply from Penshelf
We are really sorry for your experience. We have escalated the matter and resolve it promptly.
Very cooperative staff
Very cooperative staff. But discount amount should be more.
16 October 2025
Unprompted review
Reply from Penshelf
Thank you so much !! We will keep your posted for upcoming offers.
I still not recieved pen ...almost 1…
I still not recieved pen ...almost 1 week is over now
6 October 2025
Reply from Penshelf
We are really sorry for the inconvenience. We have already arranged alternative courier for you and shared the details. We are really sorry for the inconvenience caused.
Reply from Penshelf
Thank you !! It means a lot.
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