I liked the fact that there were many security measures for people not cheating. The system was a bit complicated but understandable. The person who helped me was kind and solved my doubts. I did not like that the mock exam was way more complicated than the real exam, but the worst experience was the survey before actually being able to see my provisional results after the exam. I studied so much for this and was very nervous - the last thing I wanted was completing a survey in order to being able to see my results. I honestly clicked options randomly. I don't think this is appropriate and not the best moment to get trustful information from users.

The remote testing experience was relatively painless with plenty of assistance by the proctor to answer all my questions.

Waiting 15 minutes after start exam. Annoying proctor with indian voice and bad connection thats easily irritated.

Solid content, but the delivery and platform don't justify the price

The ITIL Foundations material itself is accurate and well organized, so no complaints on the substance. The problem is everything around it.

The delivery is flat. It's essentially the textbook rendered on screen, with very little to reinforce the concepts. For a framework this terminology heavy, I expected interactive activities, more video, and exercises that actually apply the key terms and processes rather than just presenting them. Reading definitions on a page is not the same as learning to use them.

The LMS also needs work. There's no way to track your progress through the course, it runs slowly, and it logs you out far too often. Basic quality of life features that any modern learning platform should have.

At $1,029 for what is largely self paced reading, the value isn't there. I could have bought the official publication for a fraction of the cost and gotten most of the same experience. If the platform added real interactivity, better multimedia, and progress tracking, the price would be easier to defend.

Recommendation: fine if you just need the cert and will self study anyway, but don't expect an engaging or well built learning experience for the money.

Great experience of learning along with exams. Highly recommend !!

I did not like waiting for about 20 minutes for the exam to start. The time I booked was 16:50 and I got to start at 17:10.

The instructions provided in advance were clear and easy to follow. I also appreciated the compatibility test, as it allows candidates to verify in good time that their laptop and system are working correctly. The preparation video was very helpful as well, clearly outlining the steps required before the exam. Overall, the materials make it very easy for candidates to prepare effectively.

One point of feedback concerns the examiner’s arrival time. In my case, the examiner joined after my scheduled exam start time. This was not a problem in itself, but it may be helpful to mention during the preparation process that the examiner could join a few minutes later than scheduled. It would also be reassuring to clarify that the exam time only begins once the candidate starts answering the first question.

The course was very interesting because, even though I already work as a project manager, I learned new concepts that I can apply to my job.

very useful and well structured

On the day of my exam, about 40 minutes before I was about to ring the invigilator, I had a powercut. I was hyped up with anxiety which didn't help. Once the power came back on 2.5 hours later I got in touch with the technical support team. After two further attempts, your invigilators helped me get prepared especially as I thought I'd have to wait a few days to resit the exam. Luckily I managed to do the exam on the same day.

Very helpful and understanding proctors. Testing environment was intuitive and easy to set up.

Good one.
Instructions were clear and helpful.

the great content on the website and quality of webinars

Support before the start of the exam was very poor and wasted lots of time.

A fantastic experience: I took the exam in person, and it was easy

It was straightforward process to follow.