People's Trust Insurance Reviews 1,085

I just got a call from my insurance agent that People's Trust Insurance is cancelling my Home insurance after 10 years with no claims. I supported this company because it's local, how is that for customer appreciation. Shameful.

I am at the back end of my unusual claim which was a well hit by lightning. Jennifer Quinones was so professional and reasonable I would recommend this company to everyone based on her handling of my claim.

Buyer beware!! My father passed away in June. His home was sold and I notified People’s Trust on 9-1 to cancel his home owners insurance. It is now 9-27 and I am still getting the run around. I have given them all documents required to cancel the insurance but they won’t give me their cancellation form to sign and return. I have called numerous times, emailed to a C Boyd numerous times and don’t even get a response. I have a 4 month refund due to be paid back to me. I don’t understand what the problem is other than they don’t want to refund the money. This is one of the worst companies I ever dealt with.

Raised my homeowners insurance payment after 2 years from $945 to $2540. When I called and asked for the reason, the respond given was due to my demographic. Which means my race, age, sex, income, address,etc. I now have a new policy with major insurance carrier that I know I can depend on in time of need at a much lower cost.

still no decloration page and ins increased $645. in one year no claims whats up with that

I've been with People's Trust for many years. Every year rates have been climbing. BUT now my $2300 policy is going to cost over $3500!!! Really, that's how you treat a loyal customer with NO claims... Sooooooooo, bye bye! No need to respond...

Excellent service. Especially from the emergency repair team.

So far so good. We are hoping reports that you will raise rates is not true. Otherwise our rating may go down and we’ll be shopping. But, not bad so far, yet we haven’t had any HO claims in forever. We’ll see what happens.

I’ve been with you almost 12 months and your not going to renew me??? I had no claims in the past 5 years and I pay my bill on time every time. Very dissatisfied. No explanation why. Poor customer service and no communication with your insurance company and the customer. You should think about how you handle customers if you ever want them to return. Heads up if you choose this company as a provider. You can sign up, get service, pay your bills, but at the end of your first year don’t be surprised if they force you to look for another insurance company when they non renew you. Still don’t know why ....

This was my experience and opinion.

Thank you.

Brought my Insurance up from 5K to almost 11K. Had several problems over the years, very hard to talk to them. We are furious. Oh, the house was completely remodeled and it's in great shape. We know other clients of People's Trust having the same issue. Run away from this Insurance.

Nothing to review.. like most insurance companies you don’t know how they are until you put in a claim in and see how they operate. Unfortunately there are no claims at this time.

I spoke with an Agent who answered my question regarding an invoice for over $500 that I couldn't understand. He explained it in detail in a way that I understood and could resolve. Thank you.

I am very satisfied with the policy I currently have and have recommended to family members
Working people rates and all is explained in the documents received
Some companies don’t even explain actual coverage
Keep up the good work

It was very good and simple. Great service and friendly people

We started with Peoples last fall. So far our experience has been pretty good. We did receive one bill that our agent told us was a result of crossed wires, and we should ignore, so that only issue was resolved quickly and to our satisfaction. We are pleased with the price. The agency and the inspector have been pleasant to work with. We hope we don’t need to call on them, but expect they will be there if we do.

Thank you for a professional service,better coverage at a reasonable price

Accepted my quote with no issues. Best price on the market!! Also the inspection was very helpful and provided a great amount of information.

Too many letters sent to me that I did not have insurance I ended up paying it more than once before you guys got it right and so finally sent me a policy and a my refund was like a left-handed know ing what the right hand was doing ang the right hand doesn’t know what their right foot was doing