PerchPeek Reviews 566

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and supportive demeanor, making relocation processes significantly easier and less stressful. The service provided is frequently described as excellent, with many appreciating the smooth, quick, and efficient handling of various aspects, from finding accommodation to managing paperwork and logistics. Reviewers highlight the exceptional customer service, noting the team's dedication, patience, and constant availability, which made navigating complex international moves feel manageable and even joyful. However, some people mentioned minor issues with the chatting system, where photos occasionally failed to send through.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service, with many highly recommending it for... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the patience and responsiveness of... See more

Location

Customers had positive experiences with location, with many reviewers reporting that they were able to secure... See more

User experience

Users describe positive interactions with the user experience, highlighting a smooth, easy, and fast process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In making a move from the U.S. to New Zealand, Slaney at PerchPeek was our saving grace. She was extremely kind, proactive, and helpful, helping us meet with tax lawyers in both countries, and coordin... See more

Rated 5 out of 5 stars

My relocation was handled by this company and supported by Slaney and Heather. They showed so much dedication and were always quick to respond to my messages. They never let a question or conce... See more

Rated 5 out of 5 stars

Moving from another country is not easy, but PerchPeek made it easier. Sarah was always really kind, helped us feel safe throughout the whole process, and guided us with solutions and options. The pla... See more

Rated 5 out of 5 stars

My husband and I recently moved from London to Sydney and were supported brilliantly by Slaney and Heather at Perch Peek. Slaney was our relationship manager and helped us orient around everything we... See more


Company details

  1. Tourist Information Centre

Information provided by various external sources

PerchPeek is your AI-powered relocation agent. We make moving a little less scary.


Contact info

5.0

Excellent

TrustScore 5 out of 5

566 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Exceptional Relocation Service

PerchPeek made our move to Munich incredibly smooth and hassle-free. Their team provided straightforward, easy-to-follow instructions for every step of the relocation process and responded promptly to all our questions and concerns. They were professional yet personable, making the entire experience pleasant. From finding a home to settling in, PerchPeek offered comprehensive support, including local tips and assistance with essential services.

Overall, PerchPeek delivered excellent service, making our transition to Munich seamless. Highly recommended

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

They communicate really well with quick response time, and they are always available to you with any additional information and support they can provide to help make your transition easier.
I had a very good overall experience with PerchPeek.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

GREAT

It's my first time to starting my journey in Germany, Perchpeek always gave me a lot information about country of destination. Especially Nadja, which always asked me about my preparation for my journey. 5 stars for Perchpeek and team!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Relocating Experience

I absolutely underestimated the stress, time constraints and unbelievable paperwork involved with relocating. Jill, my relocation coach was literally there every step of the way. Setting up all your personal administration is no simple task when everything is required to be done just about immediately! Jill was literally there to ensure that my head was above water and the Perch Peek app assists in compartmentalising all the imperative tasks to be ticked off as you go. Jill was readily available regarding any queries I had and she even made time for a chat when everything just got too much at one stage. Her time and effort is appreciated 👏 💐 🥳

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and incredibly organised!

Olivia and Jill were incredibly helpful through every step of my relocation process. They made a stressful experience streamlined and straightforward. I highly recommend PerchPeek for anyone undertaking an international relocation!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, Katy has helped me a lot ! So kind and reactive, I truly recommend

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Service, Decent Customer Service

Edit: after this review I was contacted by PerchPeak asking details of our case to better investigate it. They actually recognized failing in 2 or 3 points and proposed for a Refund (1/3 of the value already paid by us). The refund process was also quite painful to be honest, but it end up reaching our account. It does not compensate for the time lost and inefficiency, but at least they tried to make it better, I need to recognize that. Horrible service, decent customer service.

This company is a scam. They actually do what they say, however they present you a decent package with a decent pay, however you will not make it within what they present you, and for further assistance, you need to pay more (I was presented with a quote of 1/3 what I had paid already, for only 7-9 more visits and 2 applications). Had I paid for that, no doubt a few weeks ago I would need to pay again. Go with companies who get paid AFTER only!!!

2 January 2024
Unprompted review
PerchPeek logo

Reply from PerchPeek

Hi Hugo, at PerchPeek we take customer experience and feedback very seriously. We have sent you an email to set up a call to properly understand your feedback so that we may learn from it and improve our service going forward

Rated 5 out of 5 stars

PerchPeek helped me settle in Berlin

PerchPeek helped me settle in Berlin. Nadja and Franzi spent time understanding my requirements and were constantly in touch with me , proactively following up on any help I needed. I would highly recommend PerchPeek for any relocation services. Their app interface makes it really easy to communicate with them. Thank you Nadja and Frenzi.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

India to Germany with family

Moving from one country to another is so difficult, especially when I moved from India to Germany. So many things need to be taken care of (housing, house contracts, city registration, school appointments, etc.). Fortunately, I received very good support from Kerstin Loose at Perchpeek. Like a family member, she took care of every step with great care and guided me throughout the process. Outside the box, she has helped me with so many things to settle down in a new country. I felt very relaxed, and the entire process went smoothly. I am very happy with the support I received from Kerstin Loose. Thank you so much for facilitating my first international move. It means a lot to me.

14 February 2024
Unprompted review
Rated 4 out of 5 stars

Jill was a total lifesaver

Jill was a total lifesaver! Not only did she know the stuff about the city, but also helped me chill out about the whole move. Talking to her boosted my confidence. And bonus points for explaining all my options (A, B, and C) with all the juicy perks laid out – made choosing way easier!

3 January 2024
Unprompted review
Rated 5 out of 5 stars

I recently experienced exceptional…

I recently experienced exceptional relocation services with PerchPeek. Sharlene, showed outstanding professionalism and efficiency stood out, her expertise and courteous approach made the entire process stress-free. What truly impressed me was her commitment to follow-up and customer satisfaction, ensuring a seamless transition. With excellent communication throughout, PerchPeek is highly recommended for their outstanding support and dedication to making the relocation experience positive and memorable.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Goal achieved: finding a place called home now

PerchPeek supported me in my first international relocation. They were great listeners understanding my needs and they provided me with complete information, tools abs references to achieve the goal to find a place where to live safe and sound.
At first I thought the applications for properties seemed a bit overwhelming, however, as the days went by, I felt relief because I knew I had the support from PerchPeek to solve my multiples questions and concerns.
The team I was assigned to was supportive, transparent, kind, experts in their field and providing continuous follow-up and feedback.
Definitely, I would choose PerchPeek in my next project.
Thank you so much to assist me in finding a place that now I can call Home!

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience. Very much recommended!

Sharlene and EJ from the PerchPeek team provided an exceptional service during my family's relocation process, exceeding all our expectations. Their unwavering dedication was evident in every interaction, always going the extra mile to ensure our comfort and satisfaction. What truly stood out was their consistently positive attitude, bringing a sense of ease and optimism to what could have been a stressful experience. Their patience was remarkable, especially when faced with our numerous questions; they addressed each one with detailed and thoughtful responses. The follow-up service was particularly impressive, as they routinely checked in to ensure our transition was smooth and all our needs were met. Their professional yet personable approach made us feel genuinely cared for. I cannot recommend Sharlene and EJ enough for anyone looking for a seamless and supportive relocation experience.

Liroy

26 January 2024
Unprompted review
Rated 5 out of 5 stars

It's been very useful

It's been very useful! My wife and I just relocated to the US and they solved any doubts we had related to administrative procedures, banking, lease documents, bills, etc. Their local knowledge and activity recommendations were always on point too. Ej was our advisor and her willingness to help made us feel truly welcome.

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Relocation

Their treatment and cooperation are perfect. I moved to a new country and I was worried because I didn't know anything about it and how I would start, but with them being with me constantly and following up with me within a short period, I did not feel like I had moved to a new country. They helped me find an apartment and many other things.

28 September 2023
Unprompted review

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