Perfect Feets Reviews 104

TrustScore 3 out of 5

2.9

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Rated 4 out of 5 stars

Shoes are exactly as described. Shipping took longer than I expected. From what I could tell the shoes originated from stock in London and I'm in the North East of England, so it really only should ha... See more

Rated 1 out of 5 stars

AVOID - Don't waste your money unless you don't mind having fake trainers. Bought some Nike Air Jordans for my son that took about 5 weeks to arrive - no reply to messages left asking for proper track... See more

Rated 5 out of 5 stars

I ordered air Jordan 1s from perfect feet’s and only after reading the reviews I thought the worst. One they would never arrive or two, if they did, they would be fakes. Also the tracking didn’t work... See more

Company replied

Rated 3 out of 5 stars

Purchased some Nikes at a much cheaper price than normal retailers which was great. Unfortunately it took over two weeks for delivery as they came from overseas, which wasn’t stated on the site as was... See more

Company details

  1. Shoe shop

Written by the company

Perfect Feets aim to retail footwear & trainers at best discounted prices with best customer service & money back guarantee.


Contact info

2.9

Average

TrustScore 3 out of 5

104 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Ordered £150 trainers that took 3 weeks…

Ordered £150 trainers that took 3 weeks to arrive, only for after two weeks the sole is coming away and the tongue on them has split. Emailed them and been told it’s my fault and management will not be replacing or refunding them 😡 I believe they could be fakes!! AVOID AVOID AVOID
And this is how they deal with their customers 🤣 wow, shoes do not fall apart after two weeks and will be taking this higher up due to the bad customer service and attitude from your emails 👍

2 September 2022
Unprompted review
Perfect Feets logo

Reply from Perfect Feets

Dear Emily!
You have used your trainers for about 1 month and wear them badly, your trainer's condition is un redeemable, we didn't send you faulty trainers, you screwed it up yourself by wearing with no caution, our return and refund policy estimated days have passed that's why our management doesn't agree to resend you a new trainer.

Rated 5 out of 5 stars

Seeing all the negative reviews here…

Seeing all the negative reviews here genuinely has me confused. I got my shoes in under maybe like 5 days completely authentic in great condition this is a great website for reasonably priced shoes. I hope it continues to improve and succeed. ZERO complaints.

2 September 2022
Unprompted review
Rated 1 out of 5 stars

Fake Products

Perfect Feets are a company in my personal experience who sell fake products.
I have referred them to the fraud department of my bank and Nike.
There practice includes trying to bribe me to remove my review on Trust Pilot.
I’m still waiting for a promised refund.
Buyer beware
Ray Watkins

25 August 2022
Rated 1 out of 5 stars

SHAMBOLIC CUSTOMER SERVICE AND CON ARTIST AVOID AT ALL COSTS.

Bought shoes, wrong size sent, then new set sent, but they refused to give an address to return the other pair, stating that they did not have an address. they then threatened my daughter with court action for them not being able to send out their address or phone number (daughter under the age of 18yrs.)
second pair paid for, as our other daughter has had them. however recieved another email saying shoes are on the way?
I just spoke with a gentleman who reckons he is a client but his name and address is on the email responces sent to my daughter from sales email address.
i have reported this to trading standards and also taking it the ombudsman.
Considering he was a client himself he knew the sizes colour and exact shoes. AVOID AT ALL COSTS

30 August 2022
Unprompted review
Perfect Feets logo

Reply from Perfect Feets

We don't know who you are because we don't have any orders placed on our website with your name and email, your review is so weird and unprofessional, if your daughter has ordered from us, contact us at our email address and tell us your order number and ask other queries.

Rated 1 out of 5 stars

Authenticated and they didn’t come back…

Authenticated and they didn’t come back as I expected, been emailing back and forth for a week about a refund, response time is very long, and haven’t came to a conclusion as of yet 😴 this refund process is just to lng

29 August 2022
Rated 1 out of 5 stars

Are Perfect Feets just a big con!!!!!!

10 days since I ordered and no indication that I will ever receive the trainers, tracking number was supplied but Yodel have not received them yet. Are Perfect Feets a big con. I have contacted them by email and on via their chat box but all they tell me is "order fulfilled" and supply the tracking number that leads to Yodel website, which just states left sender, but not arrived at Yodel depot. Telephone number on website does not work!!!!!!

17 August 2022
Rated 5 out of 5 stars

Excellent service

Excellent service! Good quality!
Great communication with staff had an order query which they were able to rectify for me immediately.

Will use again

12 August 2022

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