Refurbished Samsung Phones - Perfect Preowned Reviews 4

After receiving my new damaged phone, then sending it back to be inspected the seller determined the damage to the phone was physical damage by me and voids my warranty, I did not damage the phone what so ever, I was sold a faulty product and then told it was damaged by me, not only has this been going for a over a month now and I have been emailing with lasoo support who then forwards it onto bloombird or perfect preowned (can't make sense of who is the actual seller is) and then gets a response and forwards it onto me making the process unbearably long and difficult, I am out the cost of the phone and if I want the phone back to get it inspected or fixed myself I have to pay for shipping for my own phone back.. clearly a scam or just absolutely poor product and customer service. I have made report with the ACCC not that it will help..

I bought a 2021 MacBook Pro sold to me as “Excellent” condition. I received the MacBook and the first thing I done was to edit some 360° footage which was quite energy intensive. The MacBook started pinging after a while of this and when I ran Apple Diagnostics it said that the fan motor had failed. Luckily I took screenshots of the diagnostics with time stamps (day after receiving the MacBook) as when I tried to return it they claimed that the issue was water damage and because water damage isn’t covered by warranty that they are not going to refund me. After a lot of back and fro I eventually got my money back but it was a headache. If I hadn’t of picked up on this issue straight away by using the machine hard requiring both fans to run then they may have got away with selling me a water damaged MacBook.

I would recommend being wary of this company as they must have known it was water damaged before selling it and hoped to get away with it.

The phone I bought was obviusly damaged. One thing I can't abide by is a company that sells obvious shonk THEN gets all high and mighty about their company policy. When you make a bad mistake you should be humble and willing to do the RIGHT thing and not insist onm following rules like a robot.

Samsung mobile only cares about your money! I purchased a phone that does not work and is NOT even in their system and they refuse to replace it!! I will never purchase anything with that thieving name on it! My lawyer is being informed of this issue, they won't get away with paying out peanuts this time!