Performance1 Auto Parts Reviews 

358
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Placed an order on May 22: Order #32280. Silence since then. Voicemail has been full since May and zero replies to my email requests for information. Will be contacting my credit card company to... See more

Company replied

Rated 5 out of 5 stars

I had nothing but positive experiences. Ordered in person and online. Shipping was fast and friendly delivery service. High quality car parts. My car runs better. Great hidden gem in Toronto, they hav... See more

Rated 1 out of 5 stars

Absolute bullsheet company. Ordered parts middle of may this year, order number #32193 changed status to awaiting shipping, nothing no follow up from them or anything, tried emailing them 3 times, can... See more

Rated 1 out of 5 stars

Ordered running boards on June 17,2022 cost $432. Still never received my order and after 100 phone calls and 20 emails still no response from Performance Parts . Order # 32875. Avoid these scam artis... See more

Company replied


Contact info

2.7

Poor

TrustScore 2.5 out of 5

358 reviews

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2.7

All reviews

(358)

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Rated 1 out of 5 stars

The worst service ever

The worst service ever! Whoever is reading this please refund order #32163. Ignored emails and phone calls are a sign of a mismanaged and pi** poor business.

9 June 2022
Unprompted review
Rated 1 out of 5 stars

They said I was refunded and still have…

They said I was refunded and still have yet to get the refund or see it pending in my credit card transactions these guys are fruad

6 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

$501.16CAD
Refunded

Customer
Shakur Hopkins
Guest
Payment method
•••• 0495

Payment refunded
Acquirer Reference Number (ARN)
:
74083422154000005038109
• Made available 06-04
It may take 5-10 business days for funds to settle.

Jun. 1, 2022, 12:57 p.m.

Rated 1 out of 5 stars

If l can give zero star

If l can give zero star, l would! This is the worst site ever! I ordered some artificial grass on May 12 with order number 32055. I have sent several emails with just one response saying l would get it in 2 weeks. This is June 6, l have no idea if order is shipped or not. The worst is you can't call them nor leave a message and yet they won't respond to emails. Which company does that at this age? I have so much doubt that anything is real about this company😓

Add-on
Everything is wrong with this company! After l left my review, l received an email on June 6 saying my order changed to refunded. This was after l have wasted almost a month awaiting my order that never shipped. No one apologized for wasting my time and holding my money for that long. This is a week later, my money has not been refunded. I have re-ordered same item from another company and received it. But l'm still here awaiting my refund from this company. PLEASE STAY AWAY FROM THEM FOR YOUR SANITY!!!

6 June 2022
Unprompted review
Rated 1 out of 5 stars

ATTN# Sam

ATTN# Sam. I would like a refund on order # 32371.
I wish i would have read all reviews before ordering anything the worst guys i have ever dealt with they don't respond to email or return phone calls. BUT THEY are fast at taking your money. You could at least reply to a customer so they know your not a scamer

4 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Your Honda Odyssey headlights are arriving from our USA warehouse
Tracking will be provided upon customs clearance.
You should receive them early next week

Rated 1 out of 5 stars

Worst experience

If 0 stars was an option that’s what they would be getting. Ordered my parts April 6th and I’m still waiting on my full order to arrive (I’ve received 2 out of 10 components NOT HALF) that is ridiculous. They ignore you and if they do reply they can’t answer a question honestly. Wouldn’t recommend this company to ANYBODY. Any good review left on here is clearly someone from their company… probably Steve I guess that’s what he’s always to busy doing. I noticed someone responds to these reviews way faster than they do to emails (phone calls are not an option they don’t answer) so In case you see this I would like the tracking number for my order (#31156)

I did the math I’m in Alberta and their in Ontario I could’ve walked there by now and been half way back enough said.

4 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Shipping 2 boxes tomorrow, UPS Tracking #1Z6559X42019439839.
Delivered On
Monday, June 20 at 17:43 at Front door

Rated 1 out of 5 stars

Ordered tow mirrors two weeks ago

Ordered tow mirrors two weeks ago. No shipping updates, no response from customer service, no sign of my mirrors. They did charge my credit card the day I placed the order though. I'm not 100% sure if this company is a scam or just terrible. Eitherway, cancelling the order through visa and reporting them as fraudulent.

3 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

George, what is your order number?

Rated 1 out of 5 stars

Order 32081

Ordered tail lights three weeks ago. I tried contacting you through email and phone for the last two weeks with no luck. This is by far the worst experience I’ve ever had ordering something online. The fact that you guys cannot even respond is unacceptable. Shipping time was supposed to be 2 to 3 weeks it’s been three weeks I don’t even have a tracking number. Please cancel my order so I can order through another website that actually cares about their customers. I am 40 years old and this is the first time I have ever written a review so that should say something.

2 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Refunded

Rated 1 out of 5 stars

Order (#32067) was made may 12 ,have…

Order (#32067) was made may 12 ,have not received any response from you about my order, sent email's and call left messages for Sam no response very frustrated customer
Scott Dunphy
Are members of the BBB?

When will the refund be in my account.

2 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Refunded-Non stock. 1-2 business days

Rated 5 out of 5 stars

I had nothing but positive experiences

I had nothing but positive experiences. Ordered in person and online. Shipping was fast and friendly delivery service. High quality car parts. My car runs better. Great hidden gem in Toronto, they have parts that other locations do not have in stock.

2 June 2022
Unprompted review
Rated 1 out of 5 stars

Order #32374

Order #32374. Been trying to contact someone. Would like an update or a full refund as soon as possible. Can someone please help, can’t send an email says it’s not working and no phone call.

1 June 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Order #32374 is arriving from our USA warehouse
Tracking will be provided upon customs clearance.
The process takes about 2 weeks for you to receive them

Rated 5 out of 5 stars

Sam give me some news order#32381

Sam give me some news order#32381.Thanks Sam I want tracking number. More and week no tracking number need tracking number to make good service.I want refund.Finally received…is it very bad quality DNA product for china this headlight is not plug and play… . I paye 275.19$ for pice of scrap. .Amazone is 134.09 for the same include chipping…. .eBay 135.17$ chipping not included…… I won’t my money back 🤬🤬🤬.

30 May 2022
Unprompted review
Performance1 Auto Parts logo

Reply from Performance1 Auto Parts

Return it for a refund !

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