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Perfume's Club Great Britain Reviews 

1,585
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices and genuine products, making it a wonderful online destination to discover unique fragrances and cosmetics. People also appreciate the reliable tracking and transparent shipping updates, noting that packages are securely handled throughout their journey from abroad. However, some people mentioned that orders occasionally arrived damaged or leaked because of inadequate protection inside the boxes. A small group of consumers also experienced significant shipping delays and reported frustrating difficulties when trying to obtain proper refunds for ruined items.

What people talk about most

Product

People report positive experiences with product, highlighting competitive prices and genuine items. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting fast shipping times and items arriving... See more

Price

Consumers find prices to be very positive, highlighting competitive costs and genuine products. Many... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Service

Users describe positive interactions with service, highlighting great communication and a pleasant online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product been looking for this for ages so was glad to find someone selling it. Only one down side was it had leaked slightly but not enough to cause a problem royal mail had bagged it. Other tha... See more

Company replied

Rated 4 out of 5 stars

Quick response to my first order cancellation. And a quick delivery of the order that followed it even though I was skeptical initially. The product was genuine and not fake. I am enjoying it, and hav... See more

Company replied

Rated 4 out of 5 stars

Good price, product received as advertised. Delivery took some time. So if you need in a hurry then watch out.

Company replied

Rated 4 out of 5 stars

Exactly what I ordered just took a little longer to deliver than I expected.

Company replied


Company details

  1. #74 of 117 best companies in Perfume store
  2. #155 of 216 best companies in Beauty product supplier
  3. #58 of 92 best companies in Beauty supply store
  4. #53 of 81 best companies in Cosmetics and Perfumes Supplier
  5. #90 of 133 best companies in Cosmetics shop
  6. #174 of 256 best companies in Health and beauty shop

Written by the company

Perfume's Club is an e-commerce specialized in the sale of perfumes, beauty products, cosmetics, and hair care, featuring 100% original brands. We offer fast and free shipping from €99, with a 14-day return policy. An easy, safe, and affordable way to buy branded beauty products at the best price, with discounts of up to 70%.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,585)

1,269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality product at fantastic…

Top quality product at fantastic prices. My favourite aftershave in a reusable bottle can’t ask for more than that! Great for me and the environment.

20 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thanks for your comment! 😊

Rated 1 out of 5 stars

Appalling service be aware 

One of the worst experiences of my life !!! took over a month for the item to be sent and missed the birthday requirements, so therefore returned, it’s taken another two weeks for it to be returned and nearly 3 months in and I’m still waiting for a refund. I’ve now had to contact my bank !!!’ BE WARNED they are not customer empathy or customer focused appalling service !

28 June 2026
Unprompted review
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Hello. We sincerely apologize for the terrible experience you had with your order, the delayed delivery, and the delay in your refund. We understand your frustration, especially since it was a birthday gift. We have taken note of everything that happened so that we can immediately review our returns process and improve our customer service to prevent situations like this from happening again.

Rated 5 out of 5 stars

Great value for money

Great value for money! Absolutely love this perfume.
Came within good timeframe, generally no issues.

19 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

Rated 5 out of 5 stars

Great choice at great price well…

Great choice at great price well packaged and communication regarding dispatch and delivery good will definitely be recommending and using again in future.

19 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

Rated 5 out of 5 stars

Just great!

Very nice items at very good prices.

19 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

Rated 5 out of 5 stars

Everything I ordered was delivered

Everything I ordered was delivered, on time and in good condition
I cannot fault the service
Well done
Will definitely shop again
⭐️⭐️⭐️⭐️⭐️

19 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

Rated 5 out of 5 stars

Efficient

Efficient, seamless and timeous delivery, thank you.

18 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

Rated 5 out of 5 stars

Found a discontinued make up item (in…

Found a discontinued make up item (in the UK) for sale at a great price - had to import from Spain so took about a week but we were kept informed via tracking and it arrived within the stated time.
Would highly recommend.

19 August 2026
Perfume's Club Great Britain logo

Reply from Perfume's Club Great Britain

Thank you so much for your feedback! 😊

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