I ordered 4 parfumes on September 27 of last year, 9 months ago and still did not received anything (total amount was 256 $), Despite numerous emails, I have not received a normal response from this s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a rare and discontinued Jpg classique essence de parfum, the order took 1 month to process. When it had arrived it was shipped in a tester box. However the perfume is counterfeit. The... See more
Company replied
Be careful !! انتبهوا today received my order 7 bottles different perfume brands of course after delay but all are fake not original, I paid 550$ for the order also I paid 180$ for clearance and v... See more
After some stressful experience and thinking that I had lost my money, I finally received the order today (3 months later). At least I wasn't scammed, so let me increase the rating. However, this p... See more
Company replied
Company details
Written by the company
Perfumes Online Store
Contact info
United States
- perfumesdutyfree.com
1.3
Bad
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My detailed negative experience..
I order a perfume on 26 of November,
I contacted them three times, at the first days of January . every time i got the same (bot) answer
(I want to take a moment and apologize for the experience you had during your recent purchase from us. It sounds like our delivery times were not as accurate as they should have been, which is unacceptable for us at our company.
There were unexpected difficulties at the sorting center which pushed back your order as well as several other orders. Those difficulties are now resolved and your order will be shipped by next week.)
After all they send me an email on January 27th , that they are soorry for my experience and the events happening in Turkey,they send me the tracking number and also a 10% discount as an apology gift 🤣🤣
After all i received the package on February's 7th... The perfume was a cheap replica (fake) worth a lot of money...
Please do not buy from this scammers, better save your money for any other purchase ,and trust your country's prices!
Hope this help you and sorry for the long text, but it s my detailed experience!
25 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
Awful
Awful, got scammed, nothing arrived, tried contacting them and they aired my messages , I’ll be taking this further. Someone needs to get this company to close down!
7 February 2023
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
Placed and paid my order on November, 17th, 2022.
Placed and paid my order on November 17th, 2022., and haven't received a parcel yet. Meanwhile I bought few parfumes in my country, cause above mentioned order will be never delivered. If you want to experience the same, very expensive lesson, do not hesitate to become their client.
2 February 2023
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
Run don't view their perfumes. And don't believe who gave 5 stars
Don't believe who gave 5 stars. This company is a scammer. Do yourself a favor buy from your country even if it's more expensive than buy from them "Perfume Duty Free".
I ordered from October,2022 till now I received any thing not even empty box.
They sent me at least 10 messages saying "Sorry you experienced bla bla bla....". The last message they sent me they will send it from Spain. All lies.
Same person name "Deniz Holand" "I'm sure he will change his name" I will update you guys.
I wish Trustpilot has upload attachment for I can upload all the messages between me and "Deniz Holand" for you guys see with your own eyes.
Again run don't order anything not even to check their prices.
Jam Kam
9 October 2022
Unprompted review
DON'T GET SCAMMED. AVOID!!!
Made my order yesterday and when I found out this was a scam website that "sells" fake perfumes I went and asked to cancel the order like 10min after the order was made and they told me that the order was already shipped and in Germany and they can't issue a refund... No tracking number provided. I will be calling my bank for a chargeback and reporting this scam website to the authorities. AVOID!
14 January 2023
Unprompted review
Deceptive
I would like to know you have not responded to my emails and seems to me that you are fake company who stealing people's money by selling fake PERFUMES I'm disgusted you have stolen money from a lot of customers how will you with guilt?
7 January 2023
Unprompted review
Scam Alert
Anyone can help to catch up this scammers to put in jail. Many victims has been scammed. To all out there be careful not to buy in this fake website. Perfumesdutyfree.com
5 January 2023
Unprompted review
Worse company I have ever used still…
Worse company I have ever used still not got my perfume paid 5/12/22 sent several emails to no avail. Avoid at all costs
4 January 2023
Unprompted review
I never received prfumes i order
I never received prfumes i order , they stop answering me they send perfumes from istanbul to istanbul it doesnt even take a plane or a boat to come, now its 4 months since i ordered and nothing came they just stole your money
15 October 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
I ordered 3 perfumes and payed them
I ordered 3 perfumes and payed them. It tuck not so long and the 3 fragrances where delivered to me. Was really excited! The bottles looked quite good but the fragrances smell not a bit like the original ones. I had should think about it. If something seems to good to be true then it's fake. The price was really tempting. I suggest you think twice about it if you should order something from this website. Take care. Cheers Nico
8 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
I’ve been scammed
I’ve been scammed. I ordered a perfume 2 months ago and never received it. They didn’t have any bad review by the time I ordered this, so it didn’t seem like a fake website.
29 December 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
It’s a scam 😭😭😭😭😭 Purchased 3…
It’s a scam 😭😭😭😭😭 Purchased 3 perfumed on the 06 December till now 😭😭😭😭😭😭😭😭nd they will not even a refund nothing
5 December 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
It's a scam
It's a scam. Never order from them. They ate my money and my order never came. Scammers
22 December 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
This is a fake site
This is a fake site,my order was never delivered and when I emailed them (twice) they replied that there had been a hold up in their dispatch office ant that my order would be dispatched straight away. As my order still did not arrive I tried to get in touch again but now you cannot get through to their email address.
Stay well clear as this is A SCAM SITE
14 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
I ordered 2 perfumes on 1st November…
I ordered 2 perfumes on 1st November 2022, USD 178.00 from day one their website says the order is under process. terrible in answering to mails, no way to contact them. please avoid buying from them as they are con artists, big time cheaters. DONT GO NEAR THEM
31 October 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
Perfumes Duty Free is just a fake company/website
Perfumes Duty Free is just a fake company/website, which practices fraud. Please do NOT purchase from them. You will lose your money.
14 December 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
CONNED my sister Usd 599
CONNED my sister Usd 599, she ordered a shipment on November 19th 2022. To date (16th Dec 22)no shipment no communication. Do not use them.
18 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
CONNED 599 USD.I ORDERED ON 19TH…
CONNED 599 USD.I ORDERED ON 19TH NOVEMBER I HAVENT RECEIVED MY GOODS UPTO DATE
18 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
SCAM SCAM SCAM
CONNED - should have known prices this good were too good to be true - a bitter pill, but expensive lesson LEARNT.
11 December 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
I HAVE FINALLY RECEIVED THE ORDER. FAKE PERFUME
After some stressful experience and thinking that I had lost my money, I finally received the order today (3 months later). At least I wasn't scammed, so let me increase the rating.
However, this perfume is fake. It doesn't last an hour and the smell is not the same as the original. Rather spend few more bucks then buying those perfumes.
6 November 2022
Unprompted review
Reply from Perfumes Duty Free
Dear valued Customers ,
At Pefumes Duty Free we would like to inform you that the company has been reorganized in 01/12/2023 to ensure efficient working and provide improved services to our customers.
We want to assure you that you will not face any discrepancies from our side despite the change. All our customers will receive better quality services.
Feel free to reach out to us by mail or phone for any assistance.
Thanks & Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.