Pergola delivered on the arranged date. All of the component parts are of very high quality and every piece lines up perfectly with its adjoining piece. Construction was straightforward. Very pleased with the finished product

Fantastic company and product from the initial purchase right through to delivery. The Pergola looks amazing, very sturdy and build quality is brilliant. Easy to install. Customer service is very efficient, helpful and friendly. Would definitely purchase from them again and advise anyone looking for a quality pergola to look no further than Pergolux.

I'm really happy with my pergola! Product is fantastic 👌 I always want to have that and company and customer service is nice and very helpful 😀

Purchased a 5 x 3 Sundream having researched and compared online. Spending over £12,000 to include extras and installation I was a little concerned reading 1 or 2 bad reviews ( mainly as I remember regarding delivery times) but Tarek in sales reassured me and I placed the order. I was then kept fully informed and delivery took place about 2 weeks later. Unfortunately Pergolux wouldn't arrange installation until we were in receipt of the pergola which was a little disappointing and there was then a 2 week lead to fitting. The installation team arrived on Wednesday this week and couldn't have been more helpful, efficient and tidy. Wow what a quality product and what a great addition to our garden.

Purchased a Sundream S3, with LED lights, heater and sidescreen. I had several queries before I purchased, all of which were easy to talk through with a customer service agent, who also sent me images and videos to assist. The overall customer service was great, from ordering through to delivering, and the pergola itself has transformed our outdoor space - it looks amazing! I would highly recommend Pergolux.

Please do your homework on these before purchasing,. The kit quality is OK however the customer service is absolutely shocking. Weekends is when most of us install yhese...no customer service despite their advising everyday 8am to 10pm! We've had two controllers for the roof already, neither work, and now the roof it wide open. We only opened the roof about four times since we got it last July! There are no technicians to help fix the issues so they expect you to DIY any problems! My partner has almost lost his hand when the lovers slammed.ahut the first time it broke. Really this company is a blooming joke. The kit can be dangerous. How people can give them high stars is beyond me. We have photographic evidence of the pergolux.

Anyone got a contact telephone number

We haven’t yet received or installed our pergola but the experience so far with sales and customer service has been exemplary 👍

The best customer service , they sent wrong size LED next day priority FedEx delivered correct product.! Very helpful especially thank you for Tarek !

Quick and efficient ordering
Fitting service was superb. 2 great guys turned up on time and nothing was too much trouble. They worked quickly and kept me informed at all times. The end result was fantastic .

Really pleased with our wall mounted Sundance S3.
Ordered it with LED lights , heater and 2 side screens , now contemplating adding a front screen as well. The Pergola is really well made. The app assembly instructions were easy to follow. Everyone that has seen it so far have made really positive comments about it. Also the customer service is fantastic, which is a rare thing these days. I dealt with Ananya who was super efficient and dealt with my query in a very hassle free manner. Thankyou.

I purchased the Sundream S3 pergola and the quality is just the best. We followed the app video instructions to erect this and they are probably the best guide I’ve ever seen. The team at Pergolux are always very helpful and they look after their customers.
Thank you

The installation team of Kyle & Theo arrived as agreed. They talked us through the installation, discussed the couple of issues we were concerned about and provided solutions. The pergola was fitted as agreed, the site was left clean and tidy. We were shown the all the functions. Kyle and Theo as a team were professional both in technical and customer skills and are a credit to the company. I have no hesitation in recommending them

I ordered a 3 x 5 S3 pergola. Sadly 2 of the 13 boxes were missing from my delivery. It took many hours of chasing both the delivery company and even more hours wasted listening to the Pergolux customer service hold music to get it resolved. Replacement parts were sent once they established they were lost and then those were also lost only to be delivered a day after they lost them. 2 weeks later and hours wasted, all the correct boxes got delivered. The Easter weekend that I had originally planned to build it had long passed. No significant apology and no token compensation. In a world of competitive products, they must do more to improve their customer service. Especially considering the premium cost over their rivals. On the positive side, the product itself seems first class.

I have since received a response from the customer service team. Much happier now. Thank you

Amazing product, quality, service and aftercare. The pergolas are easy to assemble and great quality.

Honestly, the most professional and knowledgeable company I have ever come across. They are so patient and knowledgeable and swift to act on any request, be it via email, telephone or live chat! Even the chat has a human being on the other end! Many companies can learn from Pergolux! My husband and I continue to sing their praises to all friends and family! They will not disappoint !

They sent me all the info i needed repeatedly. They were helpful and always answered the phone; rare these days! Even with technical questions their support responded swiftly. Their approach was flexible and the team tried everything to be efficient. i highly recommend their services.

I recently bought a custom sized Pergolux pergola for my patio and I am thoroughly delighted with it. It is clearly made from high quality materials and fits and looks great in my space.

We have had many positive comments from friends and family. We are glad we went with the heater as it really opens up the space for use year round - perfect for Christmas barbecuing!

The process for purchasing from Pergolux was good, I always felt very supported by customer services with my questions as I tailored size and options - including being given a virtual tour of the showroom. I was also glad I went with the Pergolux installation option rather than other options. They were cheaper, the two guys were very professional, worked fast and were polite.

Overall, we went with Pergolux due to the flexibility of the custom sizing option (I didn’t see this elsewhere) as well as the service received - and I am delighted with the quality and the look of my new pergola.

We now have fully installed 2 x Sundream S3's (free standing and wall-mounted) by their recommended installer. The final piece was completed yesterday and both are now connected to an electrical supply. The experience with the Pergolux team has been brilliant from day one, especially the aftersales team. Whenever I've had a question or query, they are always responsive and happy to help and advise me. Highly recommended.

We purchased a Freestanding 3x4m Pergola 26/02/23. After hours of research, and comparing offerings with numerous other companies, we decided pergolux would be the best fit for practicality, looks and durability. This was professionally installed in June 2023, and we were delighted with the results.

On Friday 24th January 2025, we noticed that the Pergolux was shaking in the bad winds. We immediately called the professionals we used to do our garden renovation to explain our concerns. They promptly came out to assess the structure. This structure basically ripped apart in the bad winds and had to be dismantled, the wind had caused severe damage to the pergola.

Pergolux insisted that the pergola was not installed properly despite the company we used providing videos and photos showing that this was. Pergolux did offer us a replacement at cost price which at the time thought was a good offer. After looking at alternatives we decided to take Pergolux up on this offer, only after we received written confirmation that these structures would be able to withstand future bad weather. This was then professionally installed.

Fast forward to April 2026 and we seem to be in the same position as we were just over a year previously. The structure although still standing, is looking damaged at the bottom of the legs and shaking wildly in the wind. The bolts are still completely secured into the ground. Pergolux responded and accepted there was a fault with the series one pergola that was installed and are sending out a replacement series 3 edition and have assured me that these designs are better. They are also paying half of the installation arranged by them. Hopefully there are no more issues.