Pernia's Pop-Up Shop Reviews 

I was updated every step of the way and the communication was effortless and my dress arrived on time and it was beautiful, just needed a bit of adjustments. Thank you for the dress and cant wait to wear it for my wedding reception.

Henry from Pernia , dealing with customer relations in online store is one of the best executives he helped me deliver my dress within a day of shipment and generally very proactive in nature . Really happy with the service

A very frustrating experience. They ask you to speak with a representative for the best rate and when I did, I was quoted $50+ more than the website rate.

They offer you a percentage off if you spend a certain amount and they send you a link for repeat customer discount but nowhere does it clearly say that you cannot use both together. They are wishy-washy, unreliable, robotic in their responses and not knowledgeable. They’ve just employed a bunch of incompetent people to respond to customer queries.

Horribly drafted responses and zero customer service skills. Unless you’re desperate, I would say don’t buy from this site. I have yet to receive my items and I have bills from shipping companies asking for tariffs.

I love the shirt that I purchased from Pernia's , it is a beautiful shirt . The only issue that I have is the surprise extra COD delivery charge by the delivery carrier before delivering my package.

I’ve ordered from them a handful of times. They’ve always delivered exceptional service from start to finish. I highly recommend them to all my friends and family. The price, the quality, the customer service, all far exceeded my expectations. This is the only place I trust to have what I want. I did however on my last order had a small issue where a button came off when opening the package. However Riddhi provided excellent service when reaching out by offering some options.

My number one place to stop for all my Indian or indo-western attire.

The outfits are fab. Additionally, the support team goes beyond their ways to make sure your issues are resolved and u get ur outfit before ur event.
Henry J. D’Souza from the support team kept me updated on every step of my product journey & made sure I receive it before the big day

To date, the interactions I've had with this order have been most pleasurable. However, the order has not been finalized for delivery yet. Consider this a pending review. When the order is finalized, review will be completed and marked closed.

This is my 3rd time ordering. Henry was so helpful with my order to Canada and editing my order request so promptly to help me save duty fees. He was so pleasant and helpful! Loved all my outfits!

Had a great experience working with Pernia. Henry was very responsive and helped me with all my questions. Great customer service experience.

Vishakha from Pernia -Smartly and efficiently handled my request to not deliver the purchased outfit at my home but to courier direct to the US after paying the additional amount for my sister’s outfit before her birthday on25th September .

I had a very disappointing experience with Pernia's Pop-Up Shop, mainly because of their poor customer service and inflexible return policy.
Before placing my order, I clearly informed the team that I would only receive the package in the UK on the 5th and would need to try the outfit on then to confirm the fit. I made this clear before purchasing and followed up again on the very same day after placing the order. Despite being transparent about my situation from the beginning, my request for an exchange or even store credit was refused without any willingness to consider the circumstances.
What was most frustrating was the complete lack of empathy and customer-centric service. A premium retailer should be willing to review genuine cases individually, especially when the customer has communicated everything upfront. Instead, I received rigid policy-based responses with no effort to find a reasonable solution.
Customer service isn't just about quoting policies—it's about listening to customers and resolving issues fairly. Unfortunately, that wasn't my experience. Based on how my concern was handled, I would think twice before shopping with Pernia's Pop-Up Shop again.

Pernia pop up was so accessible. And very proper. When something was not available with the designer they found me alternatives. Never let me feel that I have not got what o paid for. It was an expensive outfit and I wished I got the colour but I am very happy with the outcome. Also they were aware I was travelling abroad and both the pieces of clothing came bang on tine.
Every bit was worth it.

I ordered an outfit. When I tried it on I realised it was too tight across the chest. I emailed Pernia and asked if I could send it back for a bigger size. They asked if I could send my measurements and to turn the garment inside out to see if there was any way it could be let out. I duly sent this information. No response. I subsequently emailed them several times requesting a response. Nothing.
Apart from the fact it is extremely unprofessional it is also very frustrating for the customer. I felt that I was talking to myself. According to their return policy I am within my rights to return or exchange.
They are clearly not upholding their terms and conditions of this policy.
Please do the right thing.

Collection and customer service are excellent!

I had very good experience with Pernia… Henry Dsouza helped me with my questions and selection also he helped me to make buying process easy .

I have used Pernias a few times in the past. My most recent order I had an issue as I hadn’t received an email. I wrote to them and Henry got in touch with me immediately and resolved my issue.

I have started purchasing some items from this company from couple years after I saw a facebook advertisement.
Cloth line is very stylish and I love it however communication and shipping part gets very stressful especially when you reach out and and it takes forever to respond.
But this time , I ordered an outfit and it was urgent . No one responding and I was getting my very stressed .
Then there was this agent by the name of Henry Desouza, he was the only one who was so reliable, and willing to help. And also he was responding to me in a timely manner and keeping me informed .
I wish and hope that all the agents can be attentive and trained like Henry .
His very detailed orientation and willing to take action attitude.
Thank you Henry

I had an excellent experience ordering my outfit from Pernia’s Pop-Up Shop. Since I was ordering internationally, I was initially a little apprehensive, but the entire process was handled professionally from start to finish.

The team took great care in ensuring all my measurements were accurate, and they even customised the colours exactly to my preferences. The finished outfit was beautifully made and exactly as I had envisioned.

A special thank you to Riddhi, who was exceptional throughout the process. She kept me informed every step of the way, coordinated the shipping efficiently, and clearly explained the customs duties and delivery process. Her communication and attention to detail made the entire experience seamless and stress-free.

The outfit arrived on time, fit perfectly, and exceeded my expectations. I would highly recommend Pernia’s Pop-Up Shop to anyone looking for high-quality Indian fashion, especially if you’re ordering from overseas. Outstanding customer service and a wonderful shopping experience!

The website is very tempting first of all and it took ages to select amongst all the beautiful photos and available products. When i finally did the service was very quick, the necklace and earrings very safely and well packed and the package arrived by DHL safely.

Nawajish was critical in purchasing my wedding lehenga. She was very communicative and went out of her way to inform me of factors that would affect my order like time constraints and sales prices!