The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our sev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pend... See more
Company replied
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with. My only concern is that I find it quite difficult to hear you talking but realise if I give... See more
Company replied
Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time... See more
Company replied
Company details
- #8 of 16 best companies in Emergency care service
- #3 of 4 best companies in Emergency Call Box
- #18 of 29 best companies in Home Care Service
- #7 of 16 best companies in Home Help
- #47 of 73 best companies in Mobility equipment supplier
- #13 of 22 best companies in Aged Care
Written by the company
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.6
Excellent
233 reviews
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Several times my alarm has gone off in…
Several times my alarm has gone off in error.
Until I learnt to cancel if I was always answered with kindness & understanding.
5 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Sue,
We appreciate you sharing your experience with us. We're glad to hear that our team was able to assist you.
Kind regards,
Hilary
Excellent service so far
Excellent service so far. My mother used her alarm following a fall and the matter was dealt with in a calm, friendly yet professional manner.
5 April 2026
Reply from Personal Alarms from Age UK Trading
Hi Lynne,
We're truly happy to hear our service provided such calm, friendly, and professional assistance during your mother's fall. We appreciate your kind words.
Kind regards,
Hilary
Excellent backup service and works really well
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive.
Delighted with it though!The whole process is simple - with support if needed. The remote pendant is very sensitive - can go off if dropped for instance. Control staff very fast and very understanding. Worth every penny!
2 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Alan,
We're so glad to hear our personal alarm has provided such reassurance and proven to be a worthwhile investment for you. It's wonderful to know that our support and the responsiveness of our control staff have made a positive difference.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear our product gives you confidence when you go out. We truly appreciate your positive feedback!
Kind regards,
Hilary
Satisfied user
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with.
My only concern is that I find it quite difficult to hear you talking but realise if I give an account of what has happened the situation is dealt with effectively.
14 April 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We appreciate your feedback and are glad our team responded quickly and effectively during your emergencies. Your input is invaluable as we strive to enhance our service for everyone.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We are so happy to hear you had a lovely experience with our team. Thank you for your kind words!
Kind regards,
Hilary
All set up on receipt
All set up on receipt, so easy to monitor and so assuring. Very helpful staff and fast response. Very happy with the watch and service
25 May 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you're happy with the watch and our service! It's wonderful that the setup was easy and our team was helpful. We appreciate your positive feedback!
Kind regards,
Hilary
Very good service excellent assistant…
Very good service excellent assistant who help through the purchase
2 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Bernard,
We're happy to hear our assistant provided excellent service during your purchase. Thank you for your kind words!
Kind regards,
Hilary
Ideal for people living on their own…
Ideal for people living on their own and are likely to fall
2 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Dora,
We're so glad to hear our product provides such valuable support for those living alone and at risk of falls. We truly appreciate your positive feedback.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi Terence,
We're so happy to hear that you found our product to be excellent and a worthwhile investment. We truly appreciate your positive feedback!
Kind regards,
Hilary
I feel confident with this alarm
I feel confident with this alarm.
Fortunately I have not needed to use it for an emergency, but being able to continue wearing it particularly whilst I shower, has meant I no longer need someone 'on stand by'.
2 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Jenny,
We're so happy to hear our alarm provides you with such confidence and independence. We appreciate your positive feedback!
Kind regards,
Hilary
Easy/, helpful and friendly
Easy purchasing experience. Helpful and friendly staff during set-up process.
30 June 2026
Reply from Personal Alarms from Age UK Trading
Hi John,
We're so glad to hear you found the purchasing experience easy and our team helpful during setup. We appreciate your kind words!
Kind regards,
Hilary
Excellent service for my Dad who…
Excellent service for my Dad who unfortunately is frail & experiences
falls which the alarm picks up, there is a button to press additionally. The response time to contact us is immediate, there is a choice of pendant or wrist strap alarm to suit individual needs.
The team are always so friendly & helpful, I would absolutely recommend the personal alarm. Thank you.
2 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our service provides such excellent support for your father, especially with the fall detection and immediate response times. It is wonderful to know that our team's friendly and helpful approach makes a positive difference. We truly appreciate you recommending our personal alarm system. Thank you for your kind words.
Kind regards,
Hilary
Could be better in several ways.
I have had this service for 3 yrs now. The last time I tested my personal alarm was 12th Feb 26 (am overdue for the next test) and I wasn't impressed with the very delayed response I received. I had a new smart meter put in 5 days later and the electrician needed to let the Taking Care team that my electricity would be off for a while. He was not impressed by the waiting time either. I wear the watch type alarm but it only has one strap to hold the extra length of strap with holes, not needed, and it needs 2 to stop the strap catching on clothes.
17 February 2026
Reply from Personal Alarms from Age UK Trading
Hi Bethany,
We appreciate you taking the time to share your feedback regarding your recent experiences with our service. I am sorry on your recent alert the call did take 2 minutes to connect to our emergency team, we aim to answer all calls within 30 seconds, which I am glad to see on other occasions they were.
We understand how crucial a prompt response is, and we are actively reviewing these incidents to identify areas for improvement in our response protocols. We also acknowledge your comments about the watch-style alarm strap and its design. Your insights are valuable as we continuously work to enhance our products and services.
Kind regards,
Hilary
Have just signed up
Have just signed up. Far too early to make any judgement so have nothing to add. John Rice.
1 June 2026
Reply from Personal Alarms from Age UK Trading
Hi John,
We appreciate you taking the time to share your initial thoughts with us. We hope you will have a positive experience as you continue.
Kind regards,
Hilary
Reliable service
Reliable service. I live in my own, am frightened of falling. It's good to know support is there should it be needed.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're glad to know our reliable service brings you peace of mind. We are always here to support you whenever needed.
Kind regards,
Hilary
Easy to use, polite & professional.
Easy to use. Not needed in emergency yet but works well during test calls. Staff polite and professional each time.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Hazel,
We're so glad to hear our service is easy to use and that our team was polite and professional during your test calls. We appreciate your positive feedback!
Kind regards,
Hilary
Chain weak
Only problem is that the chain broke too easily from the catch. I was able to connect it again with v strong thread. Otherwise satisfactory and thankfully have not needed to activate it.
22 May 2026
Reply from Personal Alarms from Age UK Trading
Hi Brenda,
Thank you for your review. We can replace the chain for your free of charge, please call our Customer Service team on 0800 0121321.
Kind regards,
Hilary
anser quickly power cut choas
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi, thanks for taking the time to leave a review and score.
Many thanks,
John
Excellent product & service.
Excellent product, good quality too. This service is great, I feel safer out and about as well as at home now. Thank you.
16 April 2026
Reply from Personal Alarms from Age UK Trading
Hi Anna,
We are so happy to hear that our product and service have made you feel safer both at home and when you're out and about. Thank you for your kind words!
Kind regards,
Hilary
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