SureSafe Alarms Reviews 1,007

Quick & efficient answers.

I got off to an unpromising start with the SureSafeGO personal alarm, since I didn’t find the ‘Important Information’ leaflet very helpful. (An illustrated guide for others who like me need something basic can be found online by searching SureSafe User Guide Device Updated Jul 25). Nor did I understand why, if SureSafe was offering a 30-day risk-free trial, I was being asked to set up a direct debit in the first 30 days, still less to encourage friends to use the device before it had even arrived. Once I trialled the alarm, however, I was extremely impressed. The 4G roaming SIM picked up calls in all but the most enclosed room in my house (the mobile signal is weak in my semi-rural area) and staff response was swift and courteous. While comfortable, I do find the device large and chunky for my wrist and decided to trial a more petite style, also 4G, offered by another provider. To my horror, after a test call (from my kitchen, where the mobile signal is weakest) five minutes passed before I heard a connecting signal and a further two before a reponse team member from the other provider picked up the call. I tried with my SureSafe alarm and received its connecting signal within a minute. Other time comparisons were also superior. Top marks, SureSafe. This is third time lucky for me, since I trialled another wristband alarm several months ago, also cellular and GPS, which didn’t connect in several rooms in my house. I subsequently discovered it had a 2G SIM. Evidently 4G is stronger in my area and I am glad I persevered and found an alarm that works throughout my home and a provider with an adequately staffed response centre to pick up calls swiftly. It is reassuring to know that help can be summoned fast when needed. I’m not willing to compromise on personal safety.

Very polite, respectful of my time, awesome personality, great follow-up

Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

Having read all reviews decided this one is for me

Todd called me back several times to troubleshoot the activation. Very helpful.

This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

High quality product promptly delivered and set up. Is working very well

Very easy process overall. Devices work as expected. Battery life is a bit short but other than that no issues.

SURESAFE ALARMS are amazing.The staff are all so very kind, courteous and very patient.If you have a question they will answer it within a few minutes and always sort the query out.I ordered a Suresafe Alarm and it was delivered the very next day,by secure postage and very well packed.The gentleman that took my order was DARYL who came into work even on his day off.Thats how loyal the workers are.I would like to thank DARYL very much.I am thrilled with my Suresafe Alarm it now gives me piece of mind for my safety as it does also for my family.I would not hesitate to recommend SURESAFE ALARMS.

Very informative and helpful ,excellent product and very prompt delivery.Good communication at all times.

Great customer service from Andrew, Helen and Miriam to promptly handle queries and amend payment options with friendly efficiency and professional courtesy - this is the first time requiring their services for an elderly parent and am very grateful and impressed! Many thanks to all :-)

The man who helped me sorry i forgot his name Terry i think went above and beyond to get me up and running . Really helpful and patient .

We’ve been using the SureSafe pendant for a week and it works perfectly. So far no events but we have “practiced.”

This device gives me the assurance that if my husband needs me when I’m in the garden, or even at the nearby grocery store, he can contact me now that he cannot use a cell phone.

Very helpful and patient. Answered all my questions and made the process a breeze.

This product relies on the individual using it to be at the earlier stages of dementia/ Alzheimers.
The charger style requires a specific attachment - not good if you are inclined to mislay things. A universal charger would make so much more sense?!
Finally ...dont decline in health or pass during involvement with this company if your payments are not in place or up to date. They hound with emails and registered mail to ensure they get their money.

Excellent service and product

I have been pleasantly surprised by the care given by this company. They call and help you through the set-up process with a beautiful British accent. 😍 My mother refused the device, at first, so I emailed that I needed to return it. I received two calls the next morning. 1. My mother changing her mind 2. Todd willing to help me with my return.
I was shocked they reached out so quickly. Fortunately, she is keeping the device as she has decided it is very nice. I am confident I will have no problem reaching help if any is needed in the future.

Very helpful over problems of mobile signal here by suggesting a different type of alarm.