from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family... See more
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Review summary
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I had to return an alarm as my wife who has dementia wouldn't accept wearing it. In doing so I was outside the return time and omitted to return all items at once, so there was a further delay. Yvon... See more
Company replied
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
Company replied
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to un... See more
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Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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There are better products and more empathetic customer service elsewhere.
This product relies on the individual using it to be at the earlier stages of dementia/ Alzheimers.
The charger style requires a specific attachment - not good if you are inclined to mislay things. A universal charger would make so much more sense?!
Finally ...dont decline in health or pass during involvement with this company if your payments are not in place or up to date. They hound with emails and registered mail to ensure they get their money.
16 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience. We always aim to provide helpful service and products, so we are concerned to read your comments. We have previously requested further information from you, so that we could look into the matters raised, but unfortunately, we have not received any additional details. If you would be happy to contact us directly with your name, order details, or any further information, we would be happy to review this.
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with both our service and product. We appreciate you taking the time to share your experience with us.
I have been pleasantly surprised by the…
I have been pleasantly surprised by the care given by this company. They call and help you through the set-up process with a beautiful British accent. 😍 My mother refused the device, at first, so I emailed that I needed to return it. I received two calls the next morning. 1. My mother changing her mind 2. Todd willing to help me with my return.
I was shocked they reached out so quickly. Fortunately, she is keeping the device as she has decided it is very nice. I am confident I will have no problem reaching help if any is needed in the future.
26 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We truly appreciate your recognition of Todd's prompt assistance and our commitment to helping you through the setup process. If you ever need anything in the future, please don't hesitate to reach out.
Very helpful in solving my problem
Very helpful over problems of mobile signal here by suggesting a different type of alarm.
20 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that our suggestion for a different type of alarm helped with your mobile signal issues. We appreciate you taking the time to share your experience.
So far - so very good!
Ordering was straight forward I ordered an alarm watch for my mother. I spoke to one of customer services lady who was super helpful, patient, friendly to set up the new user info, tested the alarm with mum nd spoke to another lovely chap - so far so very good!
19 March 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that your ordering experience was straightforward and that our customer service team was able to assist you with setting up the alarm watch for your mother. Thank you so much for your wonderful feedback!
Happy old man.
Staff extremely helpful and considerate, which for these days is rare, my 80th birthday this year so I remember the old days of politeness.
22 March 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our staff made a positive impression on your 80th birthday. Celebrating such a milestone is truly special. Thank you so much for your kind words!
The right alarm for me.
Quick responses to any queries I had regarding the personal alarm features. Which assured me this was the best alarm for me to have.
12 March 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our family monitored wrist watch has provided you with peace of mind and exceeded your expectations. Thank you so much for your wonderful feedback!
The family monitored wrist watch
The family monitored wrist watch is a fantastic piece of kit, I have complete peace of mind now, as I can easily monitor activity and importantly battery life, I purchased 2 watches so I can prompt a change of watch and know my friend is safe at all times without having to physically be there to assist, as they have manual dexterity issues. Had tried other systems, but this one surpasses our expectations. The ease of online ordering, lovely choice of easy on watch straps which are so easy to change and finally the amazing helpful staff who went above and beyond to help, with knowledgeable advice.
2 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our family monitored wrist watch has provided you with peace of mind and exceeded your expectations. We appreciate you taking the time to share your experience.
Todd helped us get our device set up…
Todd helped us get our device set up and tested.
18 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that Todd was able to assist you in getting your device set up and tested. If you need any further assistance, feel free to reach out!
Todd was very patient
Todd was very patient, kind, helpful in setting up pendant.
6 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that Todd was patient, kind, and helpful in setting up the pendant for you. We appreciate your feedback.
This little device is just what our…
This little device is just what our family needed for my Mom. We have family members in the area and feel much better now that they can be contacted in an emergency.
16 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our device is providing peace of mind for your family. It's great to know that it's making a positive difference in your lives!
Family alert
I was concerned the product originated in the UK but there are no apparent issues. Needed a device to reach family before emergency services and the SureSafe seems to be just the product. Have not introduced it to the user yet. That will be the true test. Thank you.
16 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your thoughtful review! We're thrilled to hear that the SureSafe device seems to meet your needs for reaching family in emergencies. If you have any questions or need assistance, feel free to reach out!
Annoying voice ruins experience
Everything is as expected, except there is a voice which tells you if alarm is on or off, tells you the time and also periodically the charging status. My mother hates this voice interrupting her sleep when its charging and at times in the day she finds it embarrassing if she is with someone and the voice just cuts in.
This voice isn't mentioned in the advert or product information. There is no way of muting the voice.
10 March 2026
Unprompted review
Explained everything very well
Explained everything very well. Very helpful
9 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our explanations helpful. We appreciate you taking the time to share your positive experience with us.
Amazing customer service
Once again customer service is top notch! Very quick response!! Such an amazing company! I encourage anyone that needs a device for a family member to get this!
13 March 2026
Unprompted review
Reply from SureSafe Alarms
It’s fantastic to know that you find our company amazing and are encouraging others to choose us for their family members needs. We truly appreciate you sharing your experience.
Helpful and efficient
Helpful and efficient reaction to requested change of cover.
9 March 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our team was helpful and efficient in making the cover change you requested. Thank you so much for your kind words!
Excellent support all questioned…
Excellent support all questioned answered. Very helpful
12 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our support helpful and that all your questions were answered. We appreciate you taking the time to share your experience.
A no problems joining experience
I found the whole experience comfortable and satisfying. The ability t9 speak, in the same native language, directly to such a knowledgeable person was extremely helpful. The entire mprocess was explained very clearly and indeed proceded in the way promised.
3 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the experience comfortable and satisfying. Thank you for sharing your experience.
Delivered quickly but that's the only good part so far.
Delivered quickly. However an important email was missed requiring myself to fill in a new customer form. Extremely fiddly to do for a 79 year old. My son located it and completed it. He sent it from his email and rang them to confirm they'd received it and to clarify it was for me.....roll onto today 10/3. I get another email saying they've not received the new customer info 🤦🏻.. it appears the left has no idea what the right is doing. I've yet to receive confirmation they've actually received it.....Be sure they quickly confirmed my direct debit set up and costs with dates of payment etc. Doesn't exactly fill me with confidence that in a serious situation things will be delt with fast and efficiently.
The watch itself is good although it needs charging daily which is odd to say it doesn't have a screen etc using up battery life. My son has commented that it seems to get confused sending him alerts saying I've left the house perimeter even though set streets away and I've not actually moved from my living room.
5 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your review and for taking the time to share your experience. We’re pleased to hear that the watch was delivered quickly and that you’re happy with the device itself.
We’re very sorry for the confusion surrounding your New User Form. Our records show that the form was received and actioned however an error internally resulted in us asking for the form again. Yvonne did explain the situation once it was identified, but we completely understand how frustrating this must have been, particularly after your son had already taken the time to locate and submit the form and confirm it with us.
Please be assured that your details have now been received and actioned correctly. We appreciate your patience while this was resolved and apologise for the unnecessary inconvenience caused.
Regarding the watch, the battery lasts 4-5 days in normal settings however with the geofence alerts set up it lasts 24 hours as the GPS is constantly on and checking your location. This understandably uses more battery. If you are independent and not at risk of wandering you might want to deactivate the boundary-based alerts as they may be unnecessary for your circumstances.
In relation to the perimeter alerts your son mentioned, these can occasionally be affected by GPS accuracy depending on signal strength and surrounding buildings. If this continues, please contact our support team and we’ll be happy to review the settings with you to help improve the alerts.
Thank you again for your feedback—it helps us improve both our processes and communication. If there is anything further we can assist you with, please don’t hesitate to get in touch.
Reply from SureSafe Alarms
Thank you for your feedback
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