Personalized Koozies Reviews 133

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I ordered a Mr plucky as a present for my daughter, the delivery company delivered it to a different address then the one stated. I emailed Koozeys who replied that the delivery companies action is o... See more

Rated 1 out of 5 stars

I kept getting told my order was shipping then got told the machine broke down. Then hot an email thd part came in and my order would ship the nect day. A WEEK LATER I GOT A CALL THAT THEY WERE READ... See more

Company replied

Rated 3 out of 5 stars

Excellent customer service, quick turn around time on order. Koozies were ok, the picture I had them use wasnt as large as I expected it to be. The stitching on the koozie appeared loose and uneven on... See more

Company replied

Rated 2 out of 5 stars

Received order, however, completely incorrect. Company more than willing to rectify problem. Received second shipment and it was also incorrect!

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalized Koozies Needed? We Offer Wedding, Custom, and Personalized Beer Koozies at the Cheapest Prices.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

133 reviews

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Rated 5 out of 5 stars

Recommend

Just as I expected. Everything went smooth with ordering, very accommodating to my changes at preview time

17 October 2018
Unprompted review
Rated 5 out of 5 stars

Beyond Expectations!

Beyond Expectations!! Very Friendly! Extremely Helpful! Super Fast! I truly can’t say enough good things about my experience with these guys!
I needed a rush order in expedited time and they were able to deliver! THANK YOU SO MUCH!!!
Kim, Lenoir NC

17 October 2018
Unprompted review
Rated 3 out of 5 stars

Excellent customer service

Excellent customer service, quick turn around time on order. Koozies were ok, the picture I had them use wasnt as large as I expected it to be. The stitching on the koozie appeared loose and uneven on some and they seem to be shorter on an average size can than koozies purchased elsewhere. Again, they gave me what I asked for but for the price I was slightly disappointed upon arrival.

27 September 2018
Unprompted review
Personalized Koozies logo

Reply from Personalized Koozies

Hello Jill! Thanks for reaching out and working with our team! We hope you are satisfied with the solution and we look forward to working with you again in the future.

Rated 1 out of 5 stars

I kept getting told my order was…

I kept getting told my order was shipping then got told the machine broke down. Then hot an email thd part came in and my order would ship the nect day. A WEEK LATER I GOT A CALL THAT THEY WERE READY TK SHIPTHE ORDER! I WAS LIVID!

25 September 2018
Unprompted review
Personalized Koozies logo

Reply from Personalized Koozies

Hello,
We are so sorry for any miscommunication regarding your koozie order! Our machine breaking caused a lot of confusion and complications. We have refunded your order in full and sincerely apologize for any inconvenience this unfortunate situation has cause you. Thank you for leaving your feedback- we continue to grow from our experience and learn from our mistakes!

Rated 5 out of 5 stars

Blown away!!

Blown away!!! A little reservation at first, because it was so easy, but they came on time and looked amazing!!!
Thank you!

25 September 2018
Unprompted review
Rated 5 out of 5 stars

Great Design Work and Customer Service

I really appreciate the assistance with design--on other sites, for similar prices, I had to do the design work myself. Which was sub-par, to say the least. Personalized Koozies gave me two different options after I gave a written description of what I wanted and I actually loved them both!

Customer services was also top notch. They communicated quickly and clearly and I felt there was continuity in our conversations.

I would definitely use them again.

25 September 2018
Unprompted review
Rated 5 out of 5 stars

I could not be happier with the koozies…

I could not be happier with the koozies I ordered. I ordered three different styles and they came out great. Amy was great to work with. I was very particular in the design I wanted and she was very patient in going back and forth with numerous proofs before I made a final decision. The service, product and price were all great. I would not hesitate to use them again.

18 September 2018
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things

I can’t say enough good things! Everyone I worked with was pleasant, they got me the proofs super quick, and worked with me to get exactly what I wanted. I didn’t need a ton of koozies and was able to order only 20, loved it! I also had in my hand on the exact date of promise.

27 August 2018
Unprompted review
Rated 5 out of 5 stars

The Koozie Company is great to work with.

It was so easy to work with the employees of Koozie.
They were creative and designed my order for a reunion. The orders were delivered exactly when they were promised and the members of the reunion loved them!!!
I would definitely order from them again.

4 August 2018
Unprompted review
Rated 5 out of 5 stars

I love this company!

I love this company. They were very patient with me as I changed designs over and over again. They were friendly, accommodating, helpful and prompt. I sought them out to receive a quote and their customer service was what sealed the deal. Even when calling to place my order, they picked up immediately; no wait time, no being placed on hold, no phone prompts that I had to jump through. And the minute I placed the order they knew the delivery date so it arrived days before the intended event. The product was exactly what I had wanted. Couldn’t be happier! Super happy with them! A+ rating!

31 July 2018
Unprompted review

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