**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
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Review summary
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Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
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Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Should allow upload of documents first before grasping the cash
Sharp practice of taking the money first.
Claimed only one document needed and a phone to scan face. Soon as the passport was uploaded it demanded another document.
Usually you upload everything then press pay.
Called the next day. Completely uncontactable between 12 -1pm
On hold for 1h 10 mins
Very poor won't recommend to anyone
23 July 2026
Unprompted review
Reply from Personnel Checks
Hi Steven,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
As part of our identity verification process, we use the Yoti platform, which requires two forms of ID, such as a valid passport and driving licence. Yoti also performs a facial scan to compare your live image with your ID documents. If this verification is unsuccessful, your application will automatically move to an alternative verification process at a Post Office.
We're also sorry for the time you spent on hold when contacting us. At certain times of the day, we experience high call volumes, which can unfortunately result in longer waiting times. We appreciate your patience and apologise for any inconvenience this caused.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
Not a good experience
I have submitted my application in April 2026 and was waiting for update till July 2026 . The application was withdrawn and I wasn’t informed about it until I followed it up ! I
24 July 2026
Unprompted review
Reply from Personnel Checks
Hi Pallavi,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand how frustrating this must have been.
Having reviewed your account, I can see that you spoke with our Customer Service team on Thursday who advised how to start a new application via your employer.
We apologise for any inconvenience this has caused and appreciate your patience. If you need any further assistance once you've received the new link, please don't hesitate to get in touch with our Customer Service team.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
What really impressed me was how…
What really impressed me was how professional, friendly and polite everyone was, the class was super easy to join and although it wasnt the most interesting subject i found myself enjoying the experience! Thank you everyone, good job
22 July 2026
Unprompted review
Reply from Personnel Checks
Hi Suzanne,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great Tutorial!
Being new to the company, I was struggling to navigate my way round the system. Jordan took me through it step by step, explaining what each tab did. Very patient and knowledgeable!
22 July 2026
Unprompted review
Reply from Personnel Checks
Hi Sue,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Yes I’m happy with your email and thank…
Yes I’m happy with your email and thank you very much for your help and support
From Shaqeeb Zahidi
21 July 2026
Unprompted review
Reply from Personnel Checks
Hi Shaqeeb,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Fast
Fast, responsive, and informative service from start to finish. The team are helpful, answered my questions promptly, and provided excellent customer support. Overall, a great experience and service I would happily recommend.
21 July 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Nice quick clear
17 July 2026
Unprompted review
Reply from Personnel Checks
Hi Mahboob,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was a joy to speak to and very…
Gemma was a joy to speak to and very professional.
17 July 2026
Unprompted review
Reply from Personnel Checks
Hi Ray,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma has been very supportive and…
Gemma has been very supportive and patient throughout the process. Very good customer service.
17 July 2026
Unprompted review
Reply from Personnel Checks
Hi Nelcy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service by Levi
Great service by Levi! Quick & Clear Response. Thank you!
20 July 2026
Unprompted review
Reply from Personnel Checks
Hi, Tamasha,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Quick enhanced DBS service
So having at least 4 dbs checks, because I am now being paid I had to have another. These guys were really good, the turn around was unbelievably quick (2working days!). Highly recomend both them and Jamie, who handled my case!
10 July 2026
Unprompted review
Reply from Personnel Checks
Hi Simon,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The lady I spoke with
The lady I spoke with, was very helpful and Understanding.
When I explained my issues to her, she was very happy to help and one click my application issue was sorted. Thank you.
16 July 2026
Unprompted review
Reply from Personnel Checks
Hi Osarodion,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Absolutely appreciate the process and…
Absolutely appreciate the process and response. I just got it in with in 24hrs. The service is very good.
15 July 2026
Unprompted review
Reply from Personnel Checks
Hi Saiteja,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
We used Personnel Checks for a DBS check.
We used Personnel Checks as our umbrella company for a DBS check. Everyone I spoke to was very helpful, knowledgeable and friendly.
The system was easy to use and did the job.
We’d definitely use them again.
13 July 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Isobel was very professional and…
Isobel was very professional and provided the exact information I needed to track the progress of my application.
16 July 2026
Unprompted review
Reply from Personnel Checks
Hi John,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Phone advisers at Taxi plus
Warm friendly and patient people that listen and are empathetic enough to understand older generations that do not understand the tech world we have had to move into.
Both Isabel and Gemma at Taxiplus based in Blackburn have possessed all the qualities above.
2 July 2026
Unprompted review
Reply from Personnel Checks
Hi Paul,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service
Our company has been using Personnel Checks to process our DBS' for a few months months now and we have received a great service. They respond quickly and professionally to any queries and questions. Louise (Customer Service Team Leader) has been exceptionally helpful. Thanks guys!
14 July 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The Best Support Experience I’ve Had in Years!
I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job and her friendly attitude made the whole process much easier. In today’s climate, where great customer service is so rare in shops, restaurants and over the phone, she completely stood out. She didn't rush me at all, took the time to explain everything thoroughly, and gave me as much time as I needed. Truly a breath of fresh air!
10 July 2026
Unprompted review
Reply from Personnel Checks
Hi Shelley,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
This is not a mandatory course and this…
This is not a mandatory course and this is a shitty service they’re providing. There is no refund, no date change, No reminder etc. waste of time and money. Only they want money that’s it. Don’t go though this !!
8 July 2026
Unprompted review
Reply from Personnel Checks
Hi Bibin,
Thank you for getting in touch and for sharing your experience. I am sorry to hear that you were dissatisfied with the service provided.
Unfortunately, our safeguarding courses are non-refundable. To participate, attendees must be logged into the course by 9:15 am. Our records show that you attempted to join after the course had already started. As a result, you were unable to complete the course because attendance requirements were not met.
We also send two reminder emails to all attendees one the day before the course and another on the day of the course to help ensure participants have the joining information and are able to log in on time.
I appreciate that this may be disappointing; however, in line with our attendance and booking policy, we are unable to offer a refund on this occasion.
Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Regards,
Lisa
Excellent Service and Great Support from Lisa
I had a very good experience with Personnel Checks. The process was handled professionally and smoothly from start to finish. Lisa Jolley was extremely helpful, polite, and supportive throughout the process. She explained everything clearly, responded quickly to my questions, and made the whole experience easy and stress free.
I really appreciate Lisa’s excellent customer service and the support provided by Personnel Checks. I would happily recommend their service to others.
8 July 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
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