**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The lady was so helpful stayed with me…
The lady was so helpful stayed with me on the phone whilst i completed the form very patient with someone who is useless with technology thank you
12 March 2026
Unprompted review
Reply from Personnel Checks
Hi Victoria,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I contact Jordon today for some help…
I contact Jordon today for some help with the system as I personally haven't used it before, All I can say is I found the service I received Very helpful supportive and understanding guiding clearly throw the progress
11 March 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I would like to give positive feedback…
I would like to give positive feedback about Isobel from TaxiPlus customer service. She was very polite, helpful, and professional. She explained everything clearly and made the process easy for me. Thank you, Isobel, for the excellent service.
10 March 2026
Unprompted review
Reply from Personnel Checks
Hi Amir,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Beth was very knowledgeable and helpful
10 March 2026
Unprompted review
Reply from Personnel Checks
Hi Amelia,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Company fail to disclose that they…
Company fail to disclose that they don’t accept passports from the Netherlands. Making my time and money wasted as they won’t give back full refund. A total fail to disclose that before making a purchase.
I find out they don’t take Netherlands passports way up to the moment of verification, making impossible to continue my application, I asked for refund but comes with a price.
The lady on the phone tho was nice, sound polite and helpful, but a massive 1 start for the rest.
10 March 2026
Unprompted review
Reply from Personnel Checks
Hi Hernan,
We’re sorry to hear about your recent experience. Delivering an excellent service and ensuring our customers feel supported throughout the process is very important to us, so we’re disappointed to learn that we didn’t meet your expectations on this occasion. We appreciate you taking the time to share your feedback, as it helps us improve.
To clarify, we can accept any current, valid passport. I’ve emailed you today with additional guidance and support, We’ll be happy to assist further and help you get your application completed as quickly as possible.
Kind regards,
Lisa
Customer Service Team
I contacted customer service with a few queries, and Beth was incredibly helpful. She answered all my questions clearly and resolved everything right away. Every time I call, the team is friendly, professional, and quick to sort out any issues. I really appreciate the great service.
9 March 2026
Unprompted review
Reply from Personnel Checks
Hi Rianna,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Very efficient and knowledgeable
Very efficient and knowledgeable. Levi listened and understood the problems I was experiencing before taking me through the actions required to remedy them. Thank you, Excellent !
9 March 2026
Unprompted review
Reply from Personnel Checks
Hi Antony,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Easy to use service
Jamie was very helpful in response to my queries with regards to enhanced DBS for self employed.
27 February 2026
Unprompted review
Reply from Personnel Checks
Hi Pawan,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Amazing service and go above and beyond…
Amazing service and go above and beyond to help
5 March 2026
Unprompted review
Reply from Personnel Checks
Hi Kendra,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Elvis,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Excellent Support
Louise was incredibly helpful throughout the whole process. She took the time to answer all of my questions clearly and made sure I fully understood everything. I especially appreciated how she patiently guided me through the portal, explaining each step in a way that was easy to follow. Her support made navigating the system much simpler and far less stressful. Overall, she provided excellent service and made the entire experience smooth and straightforward.
5 March 2026
Unprompted review
Reply from Personnel Checks
Hi Donna,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The Agent Jordan Clegg
The Agent Jordan Clegg, was above and beyond helpful.
I was very impressed with her professional attitude, and she answered all my questions, she was patient, and pleasant, so I felt as if I was being listened to, and appreciated the time she gave me enabling us to solve the issue, and get the DBS processed.
She is a credit to the company, and provided a brilliant service.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Jeff,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Lovely customer support
Lovely customer support.
Very helpful and friendly when I called. They answered all of my questions and made something complicated very simple.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi George,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Personnel checks are always very helpful and knowledgeable.
Personnel checks are always very helpful with any DBS advice.
We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of applying for DBS for workers who live further afield from the main office.
The phones are always answered promptly and the staff very helpful.
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Rachael,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Because i was very worried about my DBS…
Because i was very worried about my DBS application and other formalities to meet with but since i have spoken with Jordan,i am feeling a lot better and satisfied, Because she has not just emaild me but also emaild Licensing Services too at Wolverhampton Council, So much appreciated and satisfied with the outcome.
Best Regards
3 March 2026
Unprompted review
Reply from Personnel Checks
Hi Ahsan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Finally................!!
Louise was prompt, polite and extremely helpful in sorting the issue about my continuing log in failings issues [of the last 3/4 months] and hopefully has now corrected the user name character issue so I don't have to go through the call/passwords update palaver again!
27 February 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The lady I spoke to was very…in branch post office ID
The lady I spoke to was very professional and polite and answered all my questions
26 February 2026
Unprompted review
Reply from Personnel Checks
Hi Anthony,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Best customer service from Gemma
It’s help full resolve the question by gemma
24 February 2026
Unprompted review
Reply from Personnel Checks
Hi Shifan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
The initial issue I called about was…
The initial issue I called about was annoying, but Jordan, who I spoke to when I called was very helpful and professional. Thanks.
23 February 2026
Unprompted review
Reply from Personnel Checks
Hi Matt,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was so helpful and patient whilst…
Gemma was so helpful and patient whilst assisting me with my online problem. She was calm and cheerful and a pleasure to talk to. Excellent service.
18 February 2026
Unprompted review
Reply from Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
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