Personnel Checks Reviews 

Gemma was very helpful guiding me through the ID verification process.

I am conducting my DBS check through TaxiPlus. I am very new to all of this but my aim is to become a private hire taxi driver.

I phoned a couple of days ago to understand more about the whole process. I spoke with Gemma who was so incredibly helpful. I was unable to locate my reference number so Gemma helped me with this very quickly and also sent me through an email with a link that I needed to click to check the progress of my DBS. She also emailed me extra information for me to find out more about being a private hire driver.

Gemma certainly went over and above with her assistance and it was incredibly appreciated. Her manner was very warm, but at the same time also very professional. A real asset to TaxiPlus! Thank you so much for your help, Gemma.

Brilliant service thank you guys

Excellent customer service from Gemma, resolved my issue quickly and efficiently! Went above and beyond for me, thank you so much!

Our experience dealing with Personnel Checks has been outstanding. The staff are all exceptionally helpful; they'll take the time to listen and explain to any queries that you have. It's an extremely professional company, but also approachable, friendly and efficient.
I would 100% recommend them.

The staff at Taxi plus are helping,friendly and respond to any problems as soon as possible

This company is a nightmare to deal with. They keep failing post office ID check for no reason and will not explain why. £10.40 each time must be collected by them. Do not use register at another council. This is just a frustrating scam.

Levi was great. She understood my queries first time and was able to provide helpful advice. A true credit to the company and a shining example of what excellent customer service looks like.

An application designed to destroy normality and make filing files more difficult

I wanted to get an Enhance DBS certificate. I paid and then tried to do this online. It booked me to a Post Office to verify documents where I would have to pay an extra £10.50 on top. I asked to cancel but they said they could only refund less an large admin fee. (obvs in the very small T & C's somewhere). I have now paid another supplier where my request and certificate arrived withn 2 working days! Do not use Personnel Checks

Today i spoke to Isobel Brown at Taxiplus regarding an issue with the DBS process.
Isobel provided excellent customer service, demonstrating great active listening skills, and was very empathetic to my needs.
I found Isobel to be very warm, friendly and very efficient. She provided me with the exact information I needed, and updated me with the process.
Thank you for the help today Isobel, great job.

For several years, I've been a tutor using different online platforms. Recently, while working with TutorHunt, they required an updated DBS. TutorHunt recommended Personnel Checks for this service.Using their online system, I paid £61.50 and filled out an application. However, the form's postcode lookup wouldn't let me manually input my flat number. I went ahead, trusting the system's common functionality.Unfortunately, my DBS application was rejected because of the incomplete address. I wasn't approached by DBS for corrections, leaving me without the chance to amend the missing flat number.Personnel Checks stated I needed to reapply and pay again if I wanted a DBS. As a result, no certificate was provided, leaving me with no outcome or refund.After lodging a complaint with DBS, they confirmed the issue stemmed from the Registered Body's ineffective processes. Despite this, Personnel Checks declined to rerun the application or refund my money, mistakenly placing the onus entirely on me, even though their system contributed to the incorrect submission.Consequently, I've been unable to accept tutoring jobs via that platform for nearly two months, lack a DBS certificate, and now must use another provider at a further cost just to resume work.By sharing this, I hope to alert other tutors and applicants: if there's an issue with address entry, you risk losing money and not receiving a DBS, with little recourse once submitted.I see no need to pursue this with the company further—this review is simply a recounting of my experience, and I consider it resolved.Update – 22/12/2025Following this review, Personnel Checks invited me to reach out to their General Manager to address my concerns and resolve the issue.To clarify, before writing this review, I reached out multiple times through their provided channels, giving them ample chance to acknowledge the process failure and offer a solution, either by rerunning the DBS or issuing a refund.Even with DBS confirming in writing the Registered Body's procedural shortcomings

Isobel was very helpful with her calmness and patience and let me explain my situation in detail.
Then she explained what my next steps should be with the perfect amount of detail and a very friendly manner as I told her over the phone I would like to also say it here she gets 5* for her customer service and I would be delighted if I get connected to her again when I ring back she is an asset to the organisation

For two weeks, my application has been stalled. Every form of identification I've submitted has been rejected, and my requests for escalation have been ignored. Your call center has been wholly ineffective, and no manager has taken responsibility or returned my call to resolve this

I have been working as a tutor for many years and use several different platforms. To continue teaching through one of those platforms (TutorHunt), I needed an up-to-date DBS. TutorHunt directed me to Personnel Checks as their DBS provider.

I applied and paid £61.50 through their online system. The form used a postcode lookup that did not allow me to enter my flat number manually. I completed the application in good faith, assuming the address would be acceptable (as many systems work this way).

My DBS application was later withdrawn by DBS because the address did not meet their requirements. I was not contacted directly by DBS and was not given any chance to correct the missing flat number.

Personnel Checks then informed me that if I wanted a DBS I would need to submit a new application and pay the full fee again. No DBS certificate was ever issued, so I was left with no result and no refund.

I raised a complaint with DBS. In their written response (ref 1120573) they confirmed that while they cannot change details once submitted, responsibility for accurate data entry lies with the Registered Body or the applicant, and that in my case the Registered Body’s internal processes “have not been effective”.

Despite this, Personnel Checks have refused to re-run the application or refund the £61.50. They place all the responsibility on me as the applicant, even though their postcode-based system contributed to an incomplete address being submitted and then used as the reason to withdraw the application.

The practical impact is that I have lost around two months in which I could have been taking tutoring work through that platform, I still have no DBS certificate, and I now need to pay again with a different provider just to get back to a position where I can use that work route.

I am sharing this so that other tutors and applicants are aware that if something goes wrong with address entry in this system, you may be left out of pocket and without a DBS, with very little flexibility or protection once the application has been submitted.

I do not wish to discuss this further with the company – this review reflects my experience and I now consider the matter closed.

Update – 22/12/2025

After posting this review, Personnel Checks replied here asking me to contact their General Manager’s email so they could “discuss my concerns further and make things right”.

For clarity: I had already contacted the company several times before I wrote this review. I used the channels they themselves provide and gave them plenty of opportunity to:
• acknowledge that their process had failed in my case, and
• offer either a rerun of the DBS or a refund.

I also raised the matter with DBS directly, who confirmed in writing that, in my case, the Registered Body’s internal processes “have not been effective”. Even with that information, the company’s position in private communication remained that they would not re-run the application and would not refund the fee.

Because of this, their public reply here reads to me as a standard template designed to look helpful after a negative review, rather than a true reflection of how my case has been handled over the past two months. The issue for me is not a lack of email addresses, but a lack of effective action and protection for the customer when something goes wrong.

At this point I have decided not to spend any more time reopening the same conversation. My review stands as an honest description of my experience so that other applicants and tutors can make an informed choice.

Lisa was very straightforward and managed to help me very quickly!

Bret replied swiftly with accurate guidance which enabled me to complete the DBS requirements

Isobel helped me out a lot I sent a email last night and first thing in the morning the email was replied back too. She was really polite and answered my inquiry. I appreciate all her help and she was very kind

I had to complete a form with some personal details for my new role and ran into an issue with my driving licence. I contacted Isobel from Personnel Checks, and she responded immediately. She asked for my licence, identified the problem, and helped me finalise the form with all the correct information. Quick and efficient!

Excellent service, I highly recommend it