**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
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Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
they were responsive to queries and…
they were responsive to queries and instructions are straight forward
10 November 2025
Unprompted review
Reply from Personnel Checks
Hi Gilbert,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I had an excellent experience with…
I had an excellent experience with personnel check the process was quick and straightforward and their team kept me updated at every step communication was clear and the handled everything efficiently and professionally I really appreciate how smooth to whole process was highly recommended for anyone who needs available background check service.
3 November 2025
Unprompted review
Reply from Personnel Checks
Hi Mohammad,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
DBS check processed!
DBS check processed!
After submitting my application for a DBS check, I was told my proof of address document wasn't recent enough. After uploading a newer one, it got processed quickly. Thank you, Jamie, for doing this!
30 October 2025
Unprompted review
Reply from Personnel Checks
Hi Sav,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Charlotte
Jamie has been amazing thank you for…
Jamie has been amazing thank you for his support would really recommend
24 October 2025
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Charlotte
I sent a message this afternoon received a quick response from lovely Jamie. I was not expecting such a quick reply back. So thank you Jamie for letting me know that my DBS has finally been submitted.
I sent a message this afternoon received a quick response from lovely Jamie. I was not expecting such a quick email. So thank you Jamie that my DBS has finally been submitted. 5 stars from me.
24 October 2025
Unprompted review
Reply from Personnel Checks
Hi Shabnam,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Charlotte
Reply from Personnel Checks
Hi Dan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently dealt with Jamie from TaxiPlus regarding my DBS application, and I was really impressed with his professionalism. He was clear, patient, and always quick to respond to my questions. The DBS process can be confusing, but Jamie guided me through every step and made sure everything was handled smoothly. Excellent service — thank you, Jamie, for your support and efficiency!
23 October 2025
Unprompted review
Reply from Personnel Checks
Hi Constantin,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was really good experience and…
It was really good experience and helpful.
1 September 2025
Unprompted review
Reply from Personnel Checks
Hi Shaukat,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Great service staff is very helpful
Great service staff is very helpful especially LISA she is great calm and amazing communication skills
22 October 2025
Unprompted review
Reply from Personnel Checks
Hi Adrees,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma has been patient and very helpful!
Gemma has been patient and very helpful!
21 October 2025
Unprompted review
Reply from Personnel Checks
Hi Kathy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Good company gone bad
We've used Personnel Checks for a long time and always been fairly happy although it's difficult to communicate with them and they haven't lived up to all their promises. There seems to be a disconnect with each department so nobody knows what each other are doing which leads to confusion. More recently we had issues with invoices and price rises which nobody helping to sort out.
1 October 2025
Unprompted review
Reply from Personnel Checks
Hi Heather,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our General Manager at admin@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Lisa
Initially impressed but sadly no longer
I was initially very impressed with Personnel Checks. We signed up and everything started going really well but recently everything changed and it's left a lot of issues that are not being resolved. We were promised things that weren't delivered (e.g. direct debits and the ability to close applications) and were only told "they are still in process and will be available soon" but it's been years. We then had an issue with an invoice which they admitted fault with and a solution was reached so we moved on only to be told months later that they had changed their mind and it was now an issue again (the invoice was from the previous year at that point). They have put their prices up without letting us know saying that I'd opted out of marketing emails as the excuse - we'd received many other 'non-marketing' emails from them and I wouldn't expect a price increase wasn't included in the exclusion. We have been chasing them for information so we can pay and move on for weeks now with no response. It's such a shame such a great company has gone downhill so fast.
1 September 2025
Unprompted review
Reply from Personnel Checks
Hi Joelle,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our General Manager at admin@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Lisa
Gemma thank you so much for the quick…
Gemma thank you so much for the quick process. Really appreciate your professionalism
20 October 2025
Unprompted review
Reply from Personnel Checks
Hi Faheem,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Vasile,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Jamie made my experience smooth and…
Jamie made my experience smooth and great. Thanks!
20 October 2025
Unprompted review
Reply from Personnel Checks
Hi Malak,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Isobel's service was amazing....
My enquiry was handled with great professionalism by Isobel . I think that I wasn't clear enough with what I needed but Isobel was patient with me and gave me some really great help.
In the end we managed to get to the point where I had the answer to my enquiry.
I must point out also that Isobel was extremely prompt with her replies. The service that Isobel gave me was what you would normally expect from a professional company . I cannot praise Isobel enough. Thank you Isobel , you are a star and should be given an immediate raise :-)
Cheers
Bill Outhwaite
Crossstix Drum School.
Mob:07840 115870
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi William,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi A Singh,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was made really easy for me and…
It was made really easy for me and really good communication helpful in every aspect and gave excellent advise
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi Jay,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
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