Pest Control Direct Reviews 

74
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery service, with many items arriving quickly and well-packaged. The products are often described as effective and of good quality, successfully addressing various pest control needs. Reviewers also highlight the excellent service and helpful staff, who are knowledgeable and welcoming. However, some people were dissatisfied with certain products, specifically mentioning that some moth traps did not work as expected or that a spray bottle was faulty.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with products, often highlighting their effectiveness and quality. Many... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and rapid.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their quick response times and... See more

Quality

Reviewers mention positive feedback about quality, with many praising products for being robust, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Squirrel trap was delivered promptly and worked like a charm. Not for the faint hearted, this MK4 device is a robust sturdy and deadly device. Make sure you’ve read the instructions and I’d seriou... See more

Rated 5 out of 5 stars

I paid for next day delivery and the products arrived early in the morning which was great as the rotting rodent was causing some distress! We hung the 3 bags of deodorisers and the awful rat smell al... See more

Company replied

Rated 5 out of 5 stars

I've bought this product before so I know it works. Service was excellent as usual. Fast delivery and good packing - which was essential on this occasion as Royal Mail had bashed it about a bit.

Rated 5 out of 5 stars

Very knowledgeable about all their products and how to apply them They are always looking for the next product to come on the market Above all they are always welcoming

Company replied



Company details

  1. #14 of 24 best companies in Pest control service

Written by the company

Over 150,000 people have chosen Pest Control Direct UK to solve their pest control problems, for which we provided innovative pest control products or conventional pest control supplies, from protective clothing to the latest humane electronic pest control systems on the market. Our expert staff are always on hand to give the best professional pest control product advice to help you solve your specific rodent, insect or bird pest problems

Free Delivery

for orders over £150 (ex VAT- UK Mainland only)

FREE Delivery for orders over £150 (ex VAT- UK Mainland only)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(74)

65 reviews in the last 12 months

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Rated 2 out of 5 stars

Purchased the Webbing Clothes Moth Kit…

Purchased the Webbing Clothes Moth Kit as we have to treat multiple areas for clothes moth. We have previously purchased the sticky pheromone cards in packs of 10 from this company, which can be put up in multiple sites. The 'Kit' with its much larger set of treatments however only contained two individual cards. Two clearly does not deal with multiple sites. I telephoned the company who disagreed that two was insufficient. I am disappointed that the Kit does not contain adequate cards, and believe the job will not be successful. Any suggestion of sending further cards on a goodwill basis was refuted.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service…

Sheryl in the office the advice & time she spent with me on the phone has been incredibly helpful & kind. Postage sent on time too, every time i've ordered, despite strikes etc. Top notch customer service & good quality products. 5 star wouldnt use anyone else

13 December 2022
Unprompted review
Rated 1 out of 5 stars

I received my protective clothing with…

I received my protective clothing with replacement mask inside which is not the same as the one on the website, it’s thin material and will not protect from spraying pesticides. I’ve had the pack before the mask I received the time before when I ordered was solid to include this flimsy mask that will not protect is dangerous. I rung spoke to the manager who argued that it’s the same mask but hang up on my because I kept calling her lady lol. I will be taking this further as this is a safety concern. I just can’t believe it that she could damn right lie like that when it’s such a serious issue

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Panic stations when the carpet was being gobbled up. Found what I needed on their excellent website and order arrived next day. Easy to use and lots of dead moths in the morning. Only negative was that the spray attachments were pretty useless, made up my own and that was fine. Possibly something that needs addressing. Otherwise first class service

24 April 2022
Unprompted review
Rated 5 out of 5 stars

What amazing service

What amazing service! I called these guys late on Friday, they were really helpful on the phone, arranged to ship the goods immediately and I received them Saturday lunchtime. They really did go out of the way to make sure the delivery happened and I am incredibly grateful for that.

11 December 2021
Unprompted review
Rated 1 out of 5 stars

I have been purchasing the pro active c…

I have been purchasing the pro active c for 3 years and never had a problem. I would spray it all around the house and not see a spider for weeks. My prchase this year however is absolutley useless, ive sprayed the whole house as usual and spiders arent budging at all. Contacted pest control direct who told me to give it time to work which is ridicolous advise. ive nearly used the whole 5 litre bottle in 2 weeks and i am still infested with spiders!

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Great communication and fast postage thank you

I ordered clothes moths products because I have an infestation in the house wardrobes. I purchased a couple of things. They dispatched the next day and when I emailed them they replied very fast which is great communication. The products arrived a little later than the expected delivery date but that is not their problem, due to the current pandemic there are delays with the courier in Ireland. The products were great and I hope that they will be effective for killing clothes moths. I purchased Acana products and the smell of lavender is nice and not too overpowering like other clothes moths products. I will purchase them again when I need to buy more clothes moths products when they expire.

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Great

Good price and fast delivery. Will definitely use again.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

I had a problem

I had a problem, and judging by my wifes scream you would have thought we were being invaded by a herd of elephants. "Do something, do something, and do it NOW!".
What was it? Was it dangerous? Would it bite? Yes it would probably bite if I cornered and attacked it, and yes it was dangerous, but only to my ears. It was a mouse!!!
The solution needed to be fast, effective and visible to 'her indoors',
Ghost Busters immediately sprang to mind, but not even I could pull that off. Not knowing a thing about pest control I hunted the internet and after learning what I needed I looked for a reputable and recommended supplier who had very good reviews. I found it in Pest Control Direct. The website is a bit daunting at first, but you can get everything you need at good prices, and with a swift service.
Everything arrived in a strong box, I set it up easily (the instructions and safety warnings were particularly good) and the problem was solved.
A great service from Pest Control Direct, thankyou.

11 May 2018
Unprompted review

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