Petalpal Reviews 790

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express delight with the product's quality and unique design, finding them beautiful and well-made, often serving as a lasting keepsake. The ordering process is consistently described as easy and straightforward, with many appreciating the variety of choices available and the user-friendly website. Many reviewers highlight the product's suitability for those with allergies or in situations where fresh flowers are not permitted, making them a thoughtful alternative. However, some customers also noted issues with delivery times, with products sometimes arriving later than expected or after the intended occasion. There were also occasional concerns about the packaging, with some items arriving bent or crumpled, and a few instances of orders not being recognized or going missing.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the variety, unique concept, and charming designs,... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the variety of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising prompt and swift... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing happiness with the overall... See more

User experience

People report positive experiences with user experience, highlighting the ease of ordering and the variety of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more

Rated 5 out of 5 stars

Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more

Company replied

Rated 5 out of 5 stars

I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more

Company replied

Rated 5 out of 5 stars

Very easy to order, loved the variety of cards available and the concept. Took about a week to receive the products but updated and able to track Product well received and especially great for peop... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

flowers that last

fast delivery! I sent these cards to family in the UK and they were elated to receive such beautiful "flowers" that last forever!!!

15 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re overjoyed to hear that your family in the U.K. loved the cards and that the delivery was nice and quick. Knowing they were elated to receive “flowers” that last forever truly makes our day. 💜 We’re so grateful for your support and can’t wait to create more beautiful pieces for you again soon!

Rated 5 out of 5 stars

Sunflowers surprise…

The sunflowers were a lovely surprise for my friend, she said they were amazing.

8 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s wonderful to hear! We’re so happy the sunflowers made such a lovely surprise for your friend. Thanks for sharing! 🌻😊

Rated 3 out of 5 stars

Your bouquet cards are beautiful and I…

Your bouquet cards are beautiful and I have bought 3

28 June 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words—we’re delighted to hear you think our bouquet cards are beautiful and that you’ve purchased three! 💜 Your support truly means a lot to us. We did notice your 3-star rating, and we’d love to know if there’s anything we could have done better to make your experience a 5-star one. Your feedback is so valuable in helping us improve. 🌟

Rated 5 out of 5 stars

Lovely card

My niece was thrilled with her card she said it was beautiful. It was for her birthday and she isexperienceing tough times so the card made her day.

13 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s so wonderful to hear! I’m glad the card could bring some brightness to her day during a tough time. Thank you for sharing!

Rated 5 out of 5 stars

Already reviewed

Already reviewed
Michael

6 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks for letting me know! If you have any other feedback or questions, feel free to reach out.

Rated 4 out of 5 stars

Lovely

Lovely, tracking was confusing and I thought that the card would be bigger than it was. Overall happy

10 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for sharing your thoughts! 💜 We truly appreciate your feedback and are glad to hear you’re overall happy with your card.

Rated 5 out of 5 stars

Beautiful bouquet and excellent…

Beautiful bouquet and excellent customer service above all.

6 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We’re thrilled to hear you loved the bouquet and our service. If there’s ever anything else you need, just reach out!

Rated 5 out of 5 stars

Better than flowers…

Recipients totally in love with these gifts

2 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s so lovely to hear — we’re thrilled the recipients loved their gifts! Thank you for sharing that, and we’re so glad to have been part of something special.

Rated 5 out of 5 stars

Easy and effortless.

From ordering to delivery, it all went very smooth.

1 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s wonderful to hear — I’m so glad everything went smoothly from start to finish! Thanks so much for your support. Let us know if we can help with anything else.

Rated 5 out of 5 stars

Fabulous

Easy web site to use and great to get updates on delivery. Lovely selection of designs.

12 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We're so happy to hear you found the website easy to use and enjoyed the designs. It means a lot to us! 🌟

Rated 5 out of 5 stars

Stunning and so realistic

The tulips look stunning and require no watering – an added bonus. They’re so realistic that everyone who sees them comments on how lifelike they appear.

2 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We’re so glad you’re loving the tulips — and even better that they’re fooling everyone with how real they look! 🌷

Let us know if you ever need anything else!

Rated 5 out of 5 stars

Beautiful card that my dear aunt…

Beautiful card that my dear aunt absolutely loved. Also delivered exactly as per delivery days advised. Thank you!

26 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

So glad to hear your aunt loved the card! 😊 And great to know it arrived right on time—thank you so much for your kind words and support!

Rated 5 out of 5 stars

Thank you Petalpal for the beautiful…pop up cards.

Thank you Petalpal for the beautiful pop up cards. I gave one to my friend for her birthday she was absolutely delighted.
Cards arrived well packaged and in the time stated.
I definitely recommend your pop up cardsand will purchase again.

1 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We're thrilled to hear your friend loved the card and that everything arrived just as expected. Your recommendation means the world to us, and we can’t wait to help you with your next purchase! 😊🌸

Rated 5 out of 5 stars

The quality of these cards is…

The quality of these cards is brilliant. I especially like the mini ones. I didn't realise they were available this way until recently. I would highly recommend purchasing.

26 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your wonderful feedback! We're thrilled to hear you love the quality, especially the mini cards—they’re definitely a favorite! Your recommendation means the world to us. If you ever need anything else, we’re here to help! 😊

Rated 5 out of 5 stars

Cards are beautiful

Cards are beautiful and packaged really well.
Only disadvantage was it took so long to get here, it was late getting to my friends 70th birthday.
Will order again but make sure I order well in advance.

23 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! We’re delighted to hear you loved the cards and the packaging. We appreciate your understanding regarding the delivery time, and your plan to order earlier next time is a great idea. We look forward to helping you with your next order!

Rated 5 out of 5 stars

Lovely and easy site to browse

Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were delighted to open them on their return! I haven't seen them myself, but I'm told they look beautiful.

13 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words and feedback! We’re glad you found the site easy to use, and we appreciate the reminder about delivery times — it’s definitely something to keep in mind for future orders. We’re happy to hear the recipients enjoyed their cards, and we hope you get to see them soon too!

Rated 5 out of 5 stars

Superb quality cards

Superb quality cards. Fourth one I’ve bought now, & the recipients love them!

25 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your continued support! We’re thrilled to hear you love the cards and that your recipients do too. It means the world to us!

Rated 5 out of 5 stars

First time of ordering ,very pleased…Aug

First time of ordering ,very pleased with order fast delivery. I will have no hesitation in ordering again.

9 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re thrilled to hear you’re pleased with your order and that it arrived quickly. We look forward to helping you again whenever you’re ready to shop with us!

Rated 5 out of 5 stars

Second order

Second order
My friends birthday is in January and she loves Sunflowers
I thought a little bit of Sunshine in the Winter would be lovely

3 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s such a lovely idea — a bit of sunshine in the winter is perfect, and sunflowers are always so uplifting! Your friend is going to love it 💛🌻

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