I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Very easy to order, loved the variety of cards available and the concept. Took about a week to receive the products but updated and able to track Product well received and especially great for peop... See more
4.7
Excellent
790 reviews
No history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The prompt service. Recieved in a week
The prompt service received in a week. Very handy to send.
1 July 2025
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! I'm really glad to hear your order arrived quickly and was convenient to send. If you ever need help with anything else or are sending another gift soon, I'm here to help! 💌
A friend bought one for me for my…
A friend bought one for me for my birthday, I thought it was lovely so bought one for another friend
14 July 2025
Unprompted review
Reply from Petalpal
That’s so lovely to hear! It’s such a special way to share meaningful moments with friends. 😊🌸
Placed order on 29th July
Placed order on 29th July! Now 16 days later and several automated messages apologising for delay, Item still not delivered. Checked again today only to find my order was not recognised. Absolute disgrace! Avoid at all costs 😡
13 August 2025
Unprompted review
Reply from Petalpal
Hi Julie,
We’re truly sorry to hear about your experience. Our shipping timeframe is usually 5–10 days, as noted on our website and at checkout, and it’s clear we haven’t met that for you. This is certainly not the experience we want for our customers.
Your order was placed on 29 July and shipped the following day, 30 July. It’s currently with a local carrier and should be delivered shortly. While courier delays are unfortunately beyond our control, we take full responsibility for ensuring our customers are looked after.
To make things right, we've now processed a full refund for your order. Again, we sincerely apologise for the inconvenience this may have caused you.
If you have any other questions or concerns, please feel free to email us at hello@petalpal.com and we'll be happy to assist you right away!
Kind regards,
The PetalPal Team
Wonderful thoughts.
These cards, in my view, are better to send than cut flowers. Guaranteed to last and look beautiful, a forever treasured keepsake. I highly recommend these beautiful cards which a safely packed. Just wonderful. Thank you.
12 August 2025
Unprompted review
Reply from Petalpal
Thank you so much for your wonderful words! 🌸 We’re delighted to hear you love the idea of our cards as lasting keepsakes. It means the world to know you highly recommend them and appreciate the care we put into packing. 💛
well received
i gave it to a friend that was recovering from hospital she & he family loved it & the wee chocs
24 July 2025
Unprompted review
Reply from Petalpal
That’s so lovely to hear! 💛 We’re glad the gift and little chocolates brought joy to your friend and her family. Wishing her a smooth and speedy recovery!
Reply from Petalpal
We're so glad to hear the flowers were exactly what you ordered! 🌸 Thank you for sharing your feedback with us.
lovely card
11 August 2025
Unprompted review
Reply from Petalpal
Thank you so much! 💐 We’re delighted you loved the card.
Brilliant product
This is better than sending flowers as it will last forever!
14 July 2025
Unprompted review
Reply from Petalpal
We’re so glad you think so! That’s exactly what we love about it too — a lasting gift with meaning. 💛
Gorgeous bouquet card
Gorgeous bouquet card. Great when you need a little extra. It’s a gift you can keep. Lovely quality, great delivery. Very pleased and would recommend this company.
9 August 2025
Unprompted review
Reply from Petalpal
Thank you so much for your wonderful feedback! 🌸
We’re thrilled to hear you loved the bouquet card and that it made such a special gift. It’s lovely to know you’re pleased with the quality and delivery and we truly appreciate your recommendation. Your kind words made our day! 💐
So far so good
So far so good. Easy to order but not received the cards yet as only sent order off 2 minutes ago.
9 August 2025
Unprompted review
Reply from Petalpal
Thank you for your order! 😊
We’re glad to hear the ordering process was easy for you. Your cards are now on their way, and we can’t wait for you to receive them! 💌
The gift was very well received!! And ideal for a friend to have a more lasting housewarming than real flowers
The gift was very well received!!
Only negative is the length of delivery time
31 July 2025
Unprompted review
Reply from Petalpal
Thank you so much for your feedback — we’re really happy to hear the gift was well received! 🎁
We truly appreciate your note about the delivery time and will be sure to pass it along to help us improve. Please don’t hesitate to reach out if we can assist with anything in the future!
My friend was over the moon with her…
My friend was over the moon with her birthday card which she still has on display! I loved it and was very impressed.
24 July 2025
Unprompted review
Reply from Petalpal
That’s so lovely to hear — thank you for sharing! 🌸
We’re so glad your friend enjoyed her card and that it’s still proudly on display. It means a lot to know you were impressed too!
I sent to my friend who loves it
4 August 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear — thank you for sharing! 💐
We’re so glad your friend loved it. It’s always special to know our gifts bring joy!
Daffodil Petal Pal
My Daffodil Petal Pal delivery was as I expected, prompt and the product itself I love.
it was the second order that I had issues with - Illawarra but anyway, you are asking about the Daffodil one, which went very smoothly and I love the product.
16 July 2025
Unprompted review
Reply from Petalpal
Thank you so much for your feedback!
We're delighted to hear your Daffodil Petal Pal delivery went smoothly and that you love the product — that truly means a lot to us. 💛
We're sorry to hear there were issues with your second order (Illawarra), and we’d be happy to look into that further if you'd like. Just let us know!
Thanks again for your continued support. 🌼
Reply from Petalpal
Thank you so much for your kind words! 🌟
We’re glad you loved it — we always aim to create something a little special and unique.
JOYOUSLY BEAUTIFUL EVERY SINGLE LASTING BOUQUET
JUST SO JOYOUSLY STUNNING LASTING BOUQUETS WILL STILL CONTINUE TO BUY IN 3’S
4 August 2025
Unprompted review
Reply from Petalpal
Thank you so much!
We’re so glad you love the bouquets – your kind words mean a lot, and we truly appreciate your continued support!
Satisfied to order and had one before…
Quick to order and had one before sister loved it
4 August 2025
Unprompted review
Reply from Petalpal
We’re so glad to hear it was easy to order and that your sister loved it last time — that means a lot to us!
Ordered a card from a group of friends…
Ordered a card from a group of friends to another celebrating a special birthday. That was in the 16th July, it still hasn't arrived !! It was out in transit on the 20th July. It is now 4th August and still no card. I find this totally unacceptable. Not only have I apologised several times to the friend who should have received it, I am also having to apologise to the friends who contributed to the card. The help I am receiving from PetalPal is very non committal, ' it's not our fault and beyond our control '. Others may have had good service but I most certainly haven't.
Update - after being told that the card may have been lost on transit it arrived nineteen days after it had been sent out. It was also bent despite a label on the front of the package asking the couriers not to. I had accepted the offer of a full refund rather than a replacement as I saw no point as the special birthday had long gone. What should have been the simple task of ordering and receiving a card turned into a protracted affair that has put me off ordering again. I know that occasionally things go wrong but this is not for me.
16 July 2025
Unprompted review
Reply from Petalpal
Hi Paul,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must be—especially given the special occasion and the effort you and your friends put into organising such a meaningful gift.
While we’re grateful to receive a lot of positive feedback, it’s really disheartening to know that we’ve let you down. Although courier delays are unfortunately out of our control, we take full responsibility for making sure our customers feel supported. I sincerely apologise if our earlier communication came across as unhelpful.
To make things right, we've already processed a full refund for your order. Again, we sincerely apologise for the inconvenience this may have caused you.
If you have any other questions or concerns, please feel free to email us at hello@petalpal.com and we'll be happy to assist you right away!
Kind regards,
The PetalPal Team
Received in the mail
Received in the mail, plan to buy again soon. I’m taking the flowers to New Zealand to give to a friend for a birthday gift!
2 August 2025
Unprompted review
Reply from Petalpal
That’s wonderful to hear—thank you so much! 🌸 We’re thrilled you loved it and hope your friend in New Zealand has a beautiful birthday. Can’t wait to have you shop with us again soon! ✨
Easy to use & simple ordering system
Easy to use & simple ordering system
1 August 2025
Unprompted review
Reply from Petalpal
Thank you! We're so glad you found it easy to use and the ordering process simple. That’s exactly what we aim for! 😊
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